Follow Steeve:
Twitter - https://x.com/steevevakees
Linkedin - https://www.linkedin.com/in/steevevakees/
Email - steeve@fermatcommerce.com
Summary:
In this conversation, Alex and Steeve, the VP of Account Management at FERMÀT, chat about how people should be thinking about FERMÀT when it comes to interfacing with their team and the service they provide.
Steeve explains that FERMÀT is more than just a product, it is a software plus a service component. He outlines the three stages of working with FERMÀT: establishing a baseline, reaching statistical significance, and forward-looking improvements.
The conversation also highlights the importance of establishing a culture of experimentation, the value of the account management team, and the continuous need for adaptation and evolution in the ever-changing business landscape.
Takeaways:
- Fermat is more than just a product, it is a software plus a service component that helps customers achieve specific outcomes for their business.
- Working with Fermat involves three stages: establishing a baseline, reaching statistical significance, and focusing on forward-looking improvements.
- Establishing a culture of experimentation is crucial for success, and Fermat's account management team is dedicated to helping customers push boundaries and achieve their growth goals.
- The talent profile of the account management team at Fermat includes individuals who are intellectually curious, stay up-to-date with emerging trends, and are customer-obsessed.
- Knowledge sharing and collaboration within the team are prioritized through rituals and weekly sessions, allowing for continuous learning and improvement.
- Fermat aims to facilitate product partnerships and go the extra mile to help customers solve their growth challenges, even if it goes beyond the scope of the software.
Chapters:00:00 Introduction and the Importance of FERMÀT
01:35 The Three Stages of Working with FERMÀT
10:10 The Value of FERMÀT's Account Management Team
27:16 Pushing Boundaries and Facilitating Growth
What is FERMAT Fridays?
This is FERMAT Fridays, your backstage pass to what’s going on at FERMAT.
Join us every Friday as we chat about what we're cooking up, the strategy behind it all, and of course our general musings.
Expect juicy insights on new features, our latest experiment results, and whatever else is making waves in our world. Whether you're an existing customer or just a little FERMAT curious, this podcast will keep you up to date and entertained.