Michael Snell, UX research lead at JPMorgan Chase, describes the role UX designers and researchers play in improving security outcomes. He describes the need for new frameworks for security and privacy in the digital world and explains how to go from security in the abstract to actionable next steps.
Show Notes
How do the UX, product, and technology teams effectively collaborate when it comes to security? How do we, as part of the UX team, take part in the security conversations and what role do we play?
In this episode, we talk about:
- How Michael’s user research for dating apps helped him understand the unintended consequences of digital products on our behaviors.
- Why we need new frameworks for security and privacy in the digital world.
- How users’ perceptions and expectations for security and privacy are highly contextual and changing.
- How to break down the user experience of security so your team isn’t treading water in the abstract and can take steps to improve security outcomes.
Michael Snell is the UX research team lead at JPMorgan Chase managing research focused on security and authentication. He previously worked at Microsoft and Verizon Connect. He has a PhD in psychology from the University of Georgia.
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