Serving Success

Jonathan explains his role as a mediator between ownership and kitchen staff, protecting the team from undue criticism while sharing the glory of success.

Takeaways:
  • Filter Feedback: Act as a buffer to deliver constructive criticism.
  • Share Success: Acknowledge the kitchen team’s contributions when receiving accolades.
  • Stay Diplomatic: Handle ownership interactions tactfully to avoid team conflict.
  • Foster Trust: Build confidence between chefs and owners through transparency.
Want to connect directly with industry thought leaders like today's guest? MAJC has built an community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC Community, visit majc.ai.

What is Serving Success?

SERVING SUCCESS: BITE-SIZED TIPS AND TOOLS FROM THE WORLD’S BEST RESTAURATEURS
Serving Success is your trustworthy source for tools and tactics from the brightest minds in the restaurant industry. The team behind MAJC, including award-winning chef and restaurateur Matt Jennings, helm this podcast.
These brief episodes provide essential tools and actionable insights you need to make immediate improvements in your business. Each bite-sized episode dives into a specific topic, ranging from how to score a cookbook deal, land a spot on the Food Network, earn your first Michelin star, and master PR without a publicist.
Listeners gain exclusive access to the industry's top leaders, who share the techniques that have propelled them to success. Whether you're a restaurant owner, chef, or manager, Serving Success delivers the practical advice and inspiration you need to thrive in the competitive world of hospitality.