WEBVTT NOTE This file was generated by Descript 00:00:00.870 --> 00:00:06.600 Welcome to Resilience Talk hosted by Paul Spencer of Second Nature Solutions. 00:00:07.020 --> 00:00:07.860 Let's dive in. 00:00:08.771 --> 00:00:11.681 Brandon Giella: Hello and welcome back to another episode of the 00:00:11.681 --> 00:00:15.671 Resilience Talk podcast I have with me as always, Paul Spencer. 00:00:15.671 --> 00:00:16.991 Paul, thank you for being here. 00:00:16.991 --> 00:00:20.441 Today we are going to be talking about change. 00:00:20.891 --> 00:00:26.471 Why is change important and how this relates to faith. 00:00:26.621 --> 00:00:29.621 So last episode, we talked about where is your faith. 00:00:29.651 --> 00:00:33.461 We talked about this being a confusing, chaotic age that 00:00:33.461 --> 00:00:35.741 we find ourselves in, but. 00:00:36.101 --> 00:00:42.911 Today a a core component of being faithful and building resilience 00:00:43.001 --> 00:00:44.711 is the ability to change. 00:00:45.086 --> 00:00:48.026 But before you even have the ability to change, we have to 00:00:48.026 --> 00:00:50.096 understand why is change important? 00:00:50.366 --> 00:00:52.196 What does it do for us? 00:00:52.226 --> 00:00:57.296 So Paul, you have some thoughts on change and what it does for us. 00:00:57.296 --> 00:01:00.956 You have examples we've been talking about, um, this week, about how 00:01:00.956 --> 00:01:06.806 change is essential to bringing energy into a company and having 00:01:06.806 --> 00:01:08.636 this kind of rebirth moment. 00:01:09.266 --> 00:01:10.526 So tell us about this. 00:01:10.526 --> 00:01:12.356 Tell us your thoughts on change. 00:01:13.056 --> 00:01:13.506 Paul Spencer: Yes. 00:01:13.506 --> 00:01:16.446 So, um, maybe just going back to the faith part. 00:01:16.446 --> 00:01:21.966 So, uh, what we talked about before was the faith and hope of things 00:01:21.966 --> 00:01:28.596 that are swirling around us and, uh, we lose control and, uh, sometimes. 00:01:29.291 --> 00:01:33.491 We lose a little bit of control and sometimes it's seemingly like desperate, 00:01:33.611 --> 00:01:38.121 like everything around me is just falling down and no matter where I. 00:01:38.831 --> 00:01:39.881 Grab, right. 00:01:39.881 --> 00:01:43.331 I lose a foothold, I lose a handhold, and, and I can't really, 00:01:43.391 --> 00:01:44.861 I can't get a grip on anything. 00:01:45.431 --> 00:01:49.331 And that was the theme of, of what we talked about before, is in the 00:01:49.331 --> 00:01:51.461 end, you're just left with faith. 00:01:51.521 --> 00:01:51.881 Right? 00:01:51.881 --> 00:01:53.441 And your relationship with God. 00:01:53.981 --> 00:01:59.261 Um, and so faith and hope are also essential, at least from my perspective 00:01:59.741 --> 00:02:02.876 of where we are and what we're doing. 00:02:03.836 --> 00:02:04.076 Brandon Giella: Hmm. 00:02:04.181 --> 00:02:09.131 Paul Spencer: And change, like how you let us in change is an essential 00:02:09.131 --> 00:02:13.301 part of bringing energy and, and a rebirth to whatever we're up to. 00:02:13.751 --> 00:02:17.741 So just kind of going back to what I was just saying, if, if things are falling 00:02:17.801 --> 00:02:23.831 apart around me, let's just say it's my business and it's, it's, it's on the 00:02:23.831 --> 00:02:28.361 edge of the cliff and the cliff is just falling into the sea and there's nothing. 00:02:28.781 --> 00:02:32.051 I can do about it no matter what I try or what I do. 00:02:32.531 --> 00:02:35.201 And it's almost left for me to just observe. 00:02:35.681 --> 00:02:39.131 Um, and I don't know how many of you have experienced this, 00:02:39.131 --> 00:02:41.441 but uh, I've experienced it. 00:02:41.441 --> 00:02:43.541 I've seen it happen to others. 00:02:44.051 --> 00:02:48.491 Um, and it's just something that you just, you watch, right? 00:02:49.091 --> 00:02:56.381 And in the end you still have faith that, um, I can bounce back. 00:02:56.771 --> 00:02:57.101 Right. 00:02:57.161 --> 00:03:02.471 And some, sometimes for each of us that takes more time or less time. 00:03:03.101 --> 00:03:07.601 Um, and we all, we all process those things as, as pretty 00:03:07.601 --> 00:03:09.791 much grief in our own way. 00:03:09.851 --> 00:03:10.091 Right? 00:03:10.091 --> 00:03:11.771 And there's all those stages of grief. 00:03:11.861 --> 00:03:15.926 Um, and so maybe for some of us that takes next week and I'm. 00:03:16.541 --> 00:03:21.821 I'm ready to go back to work and figure out what I'm gonna do next, um, or do 00:03:21.821 --> 00:03:23.681 it in a better way or a different way. 00:03:24.071 --> 00:03:28.571 And some of us it may take months, maybe years and maybe never, right? 00:03:28.571 --> 00:03:30.191 We never wanna touch that thing again. 00:03:30.731 --> 00:03:37.691 Um, but in the end, uh, that there is something to, to be said about 00:03:37.721 --> 00:03:40.391 those things around us going away. 00:03:41.171 --> 00:03:44.081 Um, because there is a rebirth, right? 00:03:44.081 --> 00:03:46.661 There's an opportunity for something to come back. 00:03:47.351 --> 00:03:54.821 Um, I think my, my Yaya, uh, which is a Greek, Greek grandmother, right, Yaya, um, 00:03:54.971 --> 00:04:03.401 she would mention about that when somebody would pass away, she would always, however 00:04:03.401 --> 00:04:08.141 she knew this, she would always point out that, uh, there was a new baby born. 00:04:08.771 --> 00:04:09.101 Right. 00:04:09.491 --> 00:04:13.601 So, so and so passed away, but so and so just had a baby 00:04:13.831 --> 00:04:14.051 Brandon Giella: hmm. 00:04:14.591 --> 00:04:20.921 Paul Spencer: she would always re recall, right, that with death comes new, right? 00:04:20.951 --> 00:04:21.941 There's a rebirth. 00:04:22.451 --> 00:04:28.181 Um, and you can think about this as also with, um, like forest fires, right? 00:04:28.181 --> 00:04:32.711 We have this huge devastation of lately, a lot of forest fires. 00:04:33.311 --> 00:04:36.141 Um, and those trees are burned and it. 00:04:36.716 --> 00:04:40.046 And animals and all kinds of stuff, uh, houses, right? 00:04:40.736 --> 00:04:44.276 Um, but what we know is you go back to those areas and there's. 00:04:46.316 --> 00:04:47.576 There's plant life, right? 00:04:47.636 --> 00:04:50.876 There's animals, there's, it's not like that is gone forever. 00:04:51.326 --> 00:04:55.526 It actually doesn't take long for trees and plants and animals 00:04:55.526 --> 00:04:56.846 to go right back into that area. 00:04:56.846 --> 00:04:57.716 It's a rebirth. 00:04:58.286 --> 00:05:03.596 Um, so anyway, there's, this is an extreme way of saying change. 00:05:04.076 --> 00:05:07.136 I think today we don't wanna talk about extreme change. 00:05:07.646 --> 00:05:12.206 Um, but just going back to the faith and the resiliency, it's just knowing 00:05:12.206 --> 00:05:14.096 that when things aren't going well. 00:05:14.691 --> 00:05:19.431 It, uh, and we're experiencing something that we're not comfortable 00:05:19.431 --> 00:05:20.661 with or that we don't want. 00:05:21.201 --> 00:05:24.861 Uh, sometimes, even though in the moment that might not be easy to 00:05:24.861 --> 00:05:30.111 see sometimes, uh, into the future, you'll be able to look back and you 00:05:30.111 --> 00:05:34.011 say, well, if that wouldn't have happened, I wouldn't be doing this. 00:05:34.376 --> 00:05:34.676 Right. 00:05:34.886 --> 00:05:37.346 If that wouldn't have happened, I wouldn't have met so and so. 00:05:37.586 --> 00:05:40.886 If that wouldn't have happened, we wouldn't have hired e uh, this 00:05:40.886 --> 00:05:44.396 person and that person, and we wouldn't even be close to doing 00:05:44.396 --> 00:05:45.686 the things that we're doing today. 00:05:45.806 --> 00:05:46.286 Brandon Giella: That's right. 00:05:46.556 --> 00:05:47.066 That's right. 00:05:48.056 --> 00:05:51.656 I have several friends who are experiencing layoffs right now, and 00:05:52.106 --> 00:05:56.966 I know having gone through that in my career, there's usually really amazing 00:05:56.966 --> 00:06:01.586 opportunities that come in the future by having let that thing go, whether you're. 00:06:02.081 --> 00:06:07.181 Forced out, you know, it's not of our own will, but, but by, by having that 00:06:07.241 --> 00:06:11.891 freedom, even though it's painful, there's a lot of new opportunities that can come. 00:06:12.221 --> 00:06:17.081 So if so, if I'm understanding you right, we need change to do 00:06:17.081 --> 00:06:18.001 the things that we want to do. 00:06:18.716 --> 00:06:22.136 We need to embrace change wherever we want to go, hit our goals, the 00:06:22.136 --> 00:06:25.676 performance of the business, things in our marriage life, that sort of thing. 00:06:26.216 --> 00:06:27.716 But you have to let things go. 00:06:27.716 --> 00:06:31.766 Something has to die in order to experience that rebirth in the future, 00:06:31.796 --> 00:06:33.716 which can be a very scary thing. 00:06:34.406 --> 00:06:36.296 So how do you, how do you 00:06:36.586 --> 00:06:40.366 Paul Spencer: maybe just qualify that, not so something doesn't necessarily 00:06:40.366 --> 00:06:44.926 have to die, but it's, it's when, um, it's, it's just that scenario 00:06:44.926 --> 00:06:48.856 when things are kind of outta control for you and you can't get a grip, 00:06:49.031 --> 00:06:49.361 Brandon Giella: Yeah. 00:06:49.516 --> 00:06:52.576 Paul Spencer: um, it's okay to let that go right now. 00:06:52.576 --> 00:06:56.206 I'm not saying you don't do the best you can and try to do the things 00:06:56.206 --> 00:07:00.046 that, uh, make good decisions and all of that, but at some point, um. 00:07:00.716 --> 00:07:02.936 It's, it's just wise to let it go. 00:07:03.326 --> 00:07:07.706 Um, I think what we wanna talk about today is proactive change, 00:07:08.591 --> 00:07:08.951 Brandon Giella: Yeah. 00:07:09.056 --> 00:07:11.606 Paul Spencer: So those are the things, what we've been talking about is things 00:07:11.606 --> 00:07:16.046 that are happening to us or around us that we don't have a sphere of control 00:07:16.181 --> 00:07:16.471 Brandon Giella: Yeah. 00:07:16.766 --> 00:07:17.156 Paul Spencer: Right? 00:07:17.576 --> 00:07:25.136 Um, so there are opportunities that we have where, um, a lot of the family 00:07:25.136 --> 00:07:29.516 businesses, um, are very secure. 00:07:30.341 --> 00:07:37.511 And feel safe in the fact that, um, we have a lot of tenure in 00:07:37.511 --> 00:07:38.951 our, in our business, right? 00:07:39.371 --> 00:07:43.271 So if we have a 30-year-old business, sometimes a 50-year-old 00:07:43.271 --> 00:07:46.751 business, and, uh, some of our staff. 00:07:47.291 --> 00:07:50.741 Have been with us for 20, 30 years. 00:07:51.191 --> 00:07:54.041 Um, and that's not a, I'm not saying that's a bad thing, I'm 00:07:54.041 --> 00:07:55.691 just saying that feels good. 00:07:55.991 --> 00:07:57.281 And it is an accomplishment. 00:07:57.491 --> 00:08:04.541 It's a huge accomplishment for, and you end up with family, not just your family, 00:08:04.541 --> 00:08:08.171 but because they've been there so long and they've likely helped you build your 00:08:08.171 --> 00:08:12.251 business, um, when it was fresh and. 00:08:13.031 --> 00:08:14.441 Risky, right? 00:08:14.981 --> 00:08:18.011 And, uh, and so they're family members to that business. 00:08:18.011 --> 00:08:19.991 They, they're just a big part of that business. 00:08:20.171 --> 00:08:25.631 Um, so that's pretty normal and it feels secure and safe, and why wouldn't it? 00:08:26.021 --> 00:08:31.841 Um, what I am proposing or rather encouraging is that there are 00:08:31.841 --> 00:08:33.461 moments when you can be aware. 00:08:34.301 --> 00:08:41.381 That the reasons why we're not able to move here or the reasons why, uh, we're 00:08:41.381 --> 00:08:46.931 losing customers here, or the reason why I can't really put my finger on it, 00:08:47.081 --> 00:08:54.311 but it just feels Hmm, not sure, um, is because you haven't invoked any change. 00:08:54.731 --> 00:08:55.061 Right? 00:08:55.361 --> 00:08:58.031 Uh, another customer of my mind says, if you're not growing, you're dying. 00:08:59.111 --> 00:08:59.411 Right? 00:08:59.801 --> 00:09:01.886 So, uh, and it's not about. 00:09:02.696 --> 00:09:06.836 In this case, it's not necessarily that you're not growing, um, 00:09:06.926 --> 00:09:08.216 and then you're not advancing. 00:09:08.246 --> 00:09:12.446 It's just this, um, it's just this feeling, 00:09:13.001 --> 00:09:13.081 Brandon Giella: Hmm. 00:09:14.261 --> 00:09:15.131 Paul Spencer: Here's an example. 00:09:15.521 --> 00:09:20.831 Uh, there may be opportunities to bring in somebody from the outside. 00:09:20.891 --> 00:09:21.251 Ooh. 00:09:21.311 --> 00:09:22.541 Dirty word, right? 00:09:22.751 --> 00:09:23.681 Oh, no, no, no. 00:09:24.461 --> 00:09:29.801 From somebody from the outside who's worked in corporate or worked 00:09:29.801 --> 00:09:33.701 in a different industry and is not gonna have our same values. 00:09:33.701 --> 00:09:35.261 And is what's that gonna do? 00:09:35.351 --> 00:09:35.681 Right? 00:09:35.951 --> 00:09:38.076 Well, what it does is the same reason that you. 00:09:38.696 --> 00:09:41.186 Work with me and you hire with me, right? 00:09:41.426 --> 00:09:42.806 We have similar values. 00:09:42.806 --> 00:09:50.546 We have the, uh, we have, uh, uh, interests in both, uh, me serving you 00:09:50.816 --> 00:09:54.566 and you having some kind of initiative that you want to achieve, right? 00:09:54.596 --> 00:09:58.856 We, we work together and I'm an outsider, but you work with me, right? 00:09:59.096 --> 00:10:04.586 So you can bring outsiders in who, um, when you bring somebody 00:10:04.586 --> 00:10:06.956 in who's new to the company. 00:10:07.901 --> 00:10:13.391 Uh, they want to do something and they're generally excited and 00:10:13.481 --> 00:10:17.771 I would say 10 times outta 10, they're excited to join your team. 00:10:18.551 --> 00:10:23.651 They've left somewhere, or maybe they were looking right and they weren't working, 00:10:23.951 --> 00:10:28.121 and you've hired them in and you've give them a great story about who you 00:10:28.121 --> 00:10:33.641 are, what you're doing, um, where you're going, and they wanna join your team. 00:10:34.451 --> 00:10:37.631 And so when they show up that first day, they're eager. 00:10:38.171 --> 00:10:41.171 And that just by itself brings a lot of energy. 00:10:41.711 --> 00:10:49.151 Um, and if you give them enough room to make decisions and to do things maybe 00:10:49.151 --> 00:10:54.701 that you wouldn't normally do or maybe that you're a little uncomfortable 00:10:54.701 --> 00:10:57.191 with, uh, you'll be surprised. 00:10:57.611 --> 00:11:03.101 By, um, how much energy that brings to you and to those around 00:11:03.101 --> 00:11:05.291 you and to your, your employees. 00:11:05.681 --> 00:11:08.591 Um, but you'll also be surprised how much you learn 00:11:09.441 --> 00:11:09.531 Brandon Giella: Hmm. 00:11:09.551 --> 00:11:11.741 Paul Spencer: by, I don't think that's gonna work. 00:11:11.801 --> 00:11:12.971 I don't agree with that. 00:11:13.121 --> 00:11:15.911 That's not how we do things around there, around here. 00:11:16.331 --> 00:11:18.161 Um, but you let it run for a little bit. 00:11:18.161 --> 00:11:22.061 You don't have to be risky with it and say you're just gonna do whatever 00:11:22.061 --> 00:11:23.886 you want, but give them a month. 00:11:24.596 --> 00:11:27.026 Give 'em six weeks and then see what happens. 00:11:27.026 --> 00:11:30.086 And you'll be surprised that by the time you're done with that, you'll say, 00:11:30.146 --> 00:11:32.336 Hmm, I didn't expect that to happen. 00:11:32.846 --> 00:11:33.176 Right. 00:11:33.506 --> 00:11:34.646 Oh, I'm surprised. 00:11:34.676 --> 00:11:35.906 Oh, that's interesting. 00:11:36.206 --> 00:11:36.476 Right. 00:11:36.506 --> 00:11:42.296 And those are the phrases that are bringing creativity and energy and some 00:11:42.296 --> 00:11:46.736 rebirth into, oh, you mean if we do that? 00:11:46.736 --> 00:11:48.146 And then the customer did this? 00:11:48.146 --> 00:11:48.416 Yeah. 00:11:48.416 --> 00:11:48.716 Yeah. 00:11:49.166 --> 00:11:51.326 Oh, I wonder if we were to, right. 00:11:51.416 --> 00:11:52.706 And then it just goes from there. 00:11:53.816 --> 00:11:55.736 Brandon Giella: I like that you put phrases to. 00:11:56.546 --> 00:11:59.216 That experience because that is real. 00:11:59.336 --> 00:12:01.976 And there's so many people that would would say like, oh, you gotta 00:12:01.976 --> 00:12:03.116 have creativity in your business. 00:12:03.116 --> 00:12:05.426 You gotta have this culture that has this kind of, you know, 00:12:05.426 --> 00:12:06.506 creativity to it or something. 00:12:06.506 --> 00:12:08.516 And um, but it's like, what does that even mean? 00:12:08.906 --> 00:12:11.906 But I love that, that phrase, when you hear that, 'cause I've heard that in 00:12:11.906 --> 00:12:14.066 my career, that that is creativity. 00:12:14.576 --> 00:12:15.626 I think that's fantastic. 00:12:16.376 --> 00:12:19.106 So, okay, so an important component of this. 00:12:19.106 --> 00:12:21.206 I wanna touch, I wanna make sure we hit on this, this topic. 00:12:21.206 --> 00:12:23.996 'cause we were talking about it this week of the idea of play. 00:12:24.746 --> 00:12:29.516 And that you have to be willing to play and experiment in a business 00:12:29.726 --> 00:12:33.656 in order to bring about that kind of, uh, dynamism if you will. 00:12:34.526 --> 00:12:37.646 Um, but that can seem scary. 00:12:38.276 --> 00:12:39.476 Uh, what is play? 00:12:39.476 --> 00:12:41.696 I don't want you playing with my business, you know? 00:12:41.696 --> 00:12:42.476 Please don't do that. 00:12:42.926 --> 00:12:46.076 Um, so, but, but then the, the, the other thing that we, we were 00:12:46.076 --> 00:12:50.216 talking about was it takes a lot of resilience to be able to. 00:12:51.311 --> 00:12:56.441 Take on this idea of play and learning and experimentation. 00:12:56.711 --> 00:12:57.821 So talk us through that. 00:12:57.821 --> 00:13:00.611 How do I, how do I get from this place that like, uh, play 00:13:00.611 --> 00:13:02.441 experimentation, creativity? 00:13:02.441 --> 00:13:06.941 That sounds scary to me, but, and, and getting to that place of change, 00:13:06.971 --> 00:13:08.411 like walk me through that process. 00:13:08.816 --> 00:13:09.176 Paul Spencer: sure. 00:13:09.176 --> 00:13:09.416 Yeah. 00:13:09.416 --> 00:13:12.836 So, uh, resilience, uh, is. 00:13:14.501 --> 00:13:18.371 Also an input into being resilient is not having your 00:13:18.371 --> 00:13:20.741 identity tied into the business. 00:13:20.921 --> 00:13:21.251 Brandon Giella: Hmm. 00:13:21.701 --> 00:13:22.031 Paul Spencer: Right? 00:13:22.481 --> 00:13:28.661 So in order for me to be willing and accepting and actually happy 00:13:28.661 --> 00:13:34.901 and eager to some change in my business is that my business is, 00:13:34.931 --> 00:13:37.361 is not a stark reflection of me. 00:13:37.631 --> 00:13:37.961 Brandon Giella: Hmm. 00:13:38.471 --> 00:13:38.861 Paul Spencer: Right? 00:13:38.921 --> 00:13:41.766 And so if I'm resilient and I'm able to just say. 00:13:42.866 --> 00:13:46.676 I'm willing to let the business shift and change from what, how I 00:13:46.676 --> 00:13:50.006 built it or how I have designed it. 00:13:50.456 --> 00:13:53.156 Um, doesn't mean I let go of the governance of it. 00:13:53.156 --> 00:13:54.026 I can still govern. 00:13:54.026 --> 00:13:56.516 I can still manage where it's going. 00:13:56.936 --> 00:14:03.446 Um, but if, uh, you are starkly afraid of it getting out of control and you 00:14:03.446 --> 00:14:09.296 losing your identity with the business because it moves, um, then you're not 00:14:09.716 --> 00:14:11.546 as much resilient as you could be. 00:14:12.326 --> 00:14:12.656 Right. 00:14:14.456 --> 00:14:18.326 So one of the things that we can talk about is experimenting 00:14:18.741 --> 00:14:18.981 Brandon Giella: Hmm. 00:14:19.586 --> 00:14:21.566 Paul Spencer: and playing with it. 00:14:21.986 --> 00:14:27.956 So having some play in, uh, what we do and, and how we speak to each other and 00:14:27.956 --> 00:14:30.746 how we decide what we're going to do. 00:14:31.046 --> 00:14:34.706 So an experiment could be, uh, just going back to the example 00:14:34.706 --> 00:14:38.306 we had before is we've got, um. 00:14:38.816 --> 00:14:43.676 A lot of tenure in our management staff and maybe even our executive staff. 00:14:44.276 --> 00:14:54.806 And, um, it would be fun to experiment with bringing in a new 00:14:54.806 --> 00:15:01.736 executive who is, uh, in a different industry than ours and has these. 00:15:02.096 --> 00:15:03.146 Whatever qualities. 00:15:03.206 --> 00:15:03.506 Right? 00:15:04.286 --> 00:15:07.586 Um, and you may say that, uh, why would we do that? 00:15:07.586 --> 00:15:08.996 That doesn't, we don't need that. 00:15:08.996 --> 00:15:14.756 Or, uh, but the, just the idea of doing it is probably already 00:15:14.756 --> 00:15:15.956 making you uncomfortable. 00:15:16.466 --> 00:15:16.766 Right. 00:15:16.976 --> 00:15:19.316 Brandon Giella: I can hear listeners cringing right now listening to 00:15:19.391 --> 00:15:21.551 Paul Spencer: just like, you know, like if you're watching somebody and 00:15:21.551 --> 00:15:26.831 you're like, uh, so tomorrow is part of our, um, team building exercise. 00:15:26.831 --> 00:15:28.811 Well, actually we're not gonna do it tomorrow. 00:15:29.171 --> 00:15:30.941 Uh, it's almost lunchtime. 00:15:30.941 --> 00:15:32.201 We're gonna do it right after lunch. 00:15:32.201 --> 00:15:34.871 So we're all gonna carpool over there and everybody's looking 00:15:34.871 --> 00:15:35.771 at you like, what are we doing? 00:15:35.831 --> 00:15:37.181 And we're gonna go skydiving. 00:15:38.556 --> 00:15:42.246 all of a sudden people are touching their face and they're, they're, they 00:15:42.246 --> 00:15:45.606 got scratches on their shoulders and behind their back and they're like, 00:15:45.606 --> 00:15:47.616 we're gonna go, we're gonna go skydiving. 00:15:48.456 --> 00:15:53.106 Uh, so that's the feeling you're getting by saying, we're gonna hire a new 00:15:53.106 --> 00:15:55.236 executive into your, into your team. 00:15:55.521 --> 00:15:56.781 But we don't need that. 00:15:57.521 --> 00:16:02.826 Well, but, uh, what would be a, what, what could happen, right? 00:16:03.546 --> 00:16:04.626 What would be a benefit? 00:16:05.246 --> 00:16:06.386 Of bringing somebody in. 00:16:06.536 --> 00:16:10.556 And those are the, those are the ways you start to form your experiment. 00:16:10.796 --> 00:16:13.166 Like with Deming, we would say, what's your theory? 00:16:13.766 --> 00:16:21.356 So the theory is if we bring in an outside executive who, uh, has these qualities, 00:16:21.626 --> 00:16:28.196 they will bring energy into, uh, our initiative of growing into a new vertical. 00:16:28.511 --> 00:16:28.871 Right. 00:16:29.021 --> 00:16:35.441 Or they will bring energy into our lethargic sales staff or our, uh, 00:16:35.441 --> 00:16:39.311 operations team that just can't seem to get out of their own way. 00:16:39.731 --> 00:16:40.031 Right. 00:16:40.301 --> 00:16:41.591 But you have a theory around that. 00:16:41.651 --> 00:16:46.511 And then you design the role, you design who you're gonna talk to, how you're 00:16:46.511 --> 00:16:48.851 gonna network, and then you bring him in. 00:16:49.061 --> 00:16:49.331 Right. 00:16:49.781 --> 00:16:50.536 And the, the. 00:16:51.266 --> 00:16:53.996 Thing that you have with the language is really important 00:16:54.296 --> 00:16:55.676 because it's an experiment. 00:16:55.676 --> 00:17:00.296 And like you said, I've had, I've had an owner tell me that we're not experimenting 00:17:00.296 --> 00:17:03.566 with my business, which is also fun. 00:17:03.926 --> 00:17:04.316 Brandon Giella: Yeah. 00:17:04.946 --> 00:17:06.866 Paul Spencer: uh, for me it's fun. 00:17:07.256 --> 00:17:08.456 Uh, probably not for her. 00:17:08.696 --> 00:17:13.346 But anyway, um, the, the, the idea of the experiment. 00:17:14.381 --> 00:17:20.051 The language of experiment and theory is just like if we were at school, right? 00:17:20.051 --> 00:17:23.681 And we're in the science lab, we don't know what's going to happen, 00:17:24.551 --> 00:17:29.141 and we're gonna learn by observing and measuring what's what happens, right? 00:17:29.651 --> 00:17:36.131 And so what what it does is it tells us right away by the words 00:17:36.131 --> 00:17:39.731 that we're using that we do not know what the outcome will be. 00:17:41.216 --> 00:17:45.476 Which also tells us that if it fails or if it's not what 00:17:45.476 --> 00:17:48.266 we expected, then that's okay. 00:17:50.516 --> 00:17:57.176 And, uh, so what we then, then we say, well, Paul, if it, if we go through this 00:17:57.176 --> 00:18:02.666 whole process and we fail, what would be the, that would be a waste of time. 00:18:03.326 --> 00:18:08.816 And we would say maybe, uh, but I guarantee you we would learn something. 00:18:09.776 --> 00:18:10.106 Right. 00:18:10.166 --> 00:18:12.446 And the learning is the rebirth. 00:18:12.476 --> 00:18:14.546 The learning is the growth. 00:18:14.816 --> 00:18:18.596 The learning is the energy of what do we do next? 00:18:18.866 --> 00:18:20.156 What could we tweak? 00:18:20.186 --> 00:18:25.496 What could we, uh, let's say we, we have a bad hire and it just goes poorly. 00:18:26.126 --> 00:18:29.516 Um, worst case scenario, like just terrible. 00:18:30.266 --> 00:18:33.626 For all kinds of different reasons and we could say, we're 00:18:33.626 --> 00:18:34.796 never gonna do that again. 00:18:35.036 --> 00:18:38.546 Or we could look back and we could say, alright, this experiment, 00:18:38.546 --> 00:18:39.866 this is what we expected. 00:18:40.196 --> 00:18:42.326 We got something way different. 00:18:42.566 --> 00:18:43.406 Why was that? 00:18:43.526 --> 00:18:44.426 What did we learn? 00:18:45.476 --> 00:18:48.386 Well, we learned that maybe, uh. 00:18:49.091 --> 00:18:54.371 The role that we put on paper does not match the person we got in, in reality. 00:18:54.671 --> 00:18:55.541 And why is that? 00:18:55.931 --> 00:18:57.041 Well, maybe, right? 00:18:57.041 --> 00:19:00.791 There's a whole slew of things that we can start to learn and then we can 00:19:00.851 --> 00:19:07.391 choose to not do that again or choose to, uh, improve the process and go again. 00:19:08.261 --> 00:19:08.591 Right. 00:19:08.681 --> 00:19:11.261 But in the end, we're learning and we're constantly learning. 00:19:11.501 --> 00:19:14.951 And I know I'm talking about hiring, but this could fit in operations. 00:19:14.951 --> 00:19:19.391 It could fit in your, on your shop floor, in your in man, um, manufacturing. 00:19:19.661 --> 00:19:19.901 Right. 00:19:19.901 --> 00:19:22.811 It could fit in services, fits in sales all the time. 00:19:23.081 --> 00:19:24.431 Sales is really good at this. 00:19:24.431 --> 00:19:27.401 They're used to experimenting a lot, even though they may not call it that. 00:19:27.941 --> 00:19:29.111 Um, so yeah. 00:19:30.431 --> 00:19:34.121 Brandon Giella: I, you're touching on some really deep stuff in that. 00:19:35.111 --> 00:19:43.091 F failure is like one of these I, I fear is a core human emotion 00:19:43.151 --> 00:19:44.261 that is underneath failure. 00:19:45.506 --> 00:19:47.906 Uh, and, and motivating us in a lot of different ways. 00:19:47.906 --> 00:19:53.006 Like I, you know, I'm an owner of a business, I run a team. 00:19:53.066 --> 00:19:54.626 I have objectives. 00:19:55.136 --> 00:19:56.546 Uh, I'm afraid of failure. 00:19:56.996 --> 00:19:57.926 I don't wanna fail. 00:19:58.106 --> 00:20:02.126 The humiliation, the shame, whatever might be a part of that. 00:20:02.156 --> 00:20:04.136 I feel like I'm not competent at this. 00:20:04.136 --> 00:20:05.161 You know, that sort of thing. 00:20:05.816 --> 00:20:08.186 And I'm sure there's a lot of people listening that it's like, yeah, you 00:20:08.186 --> 00:20:10.166 should just experiment, try new things. 00:20:10.166 --> 00:20:10.796 And if it fails. 00:20:11.366 --> 00:20:12.176 No big deal. 00:20:12.206 --> 00:20:17.396 It's, you know, we're just, we learned and I'm, I'm thinking, how do you, how 00:20:17.396 --> 00:20:20.426 do you, like, how do you relate to fear? 00:20:20.456 --> 00:20:24.026 Like I, this, there's something in this conversation that I, I, 00:20:24.296 --> 00:20:26.726 I feel like is really central. 00:20:27.581 --> 00:20:33.281 That is, how do you develop the kind of self or culture or communication 00:20:33.311 --> 00:20:38.441 or whatever it might be to relate well with fear and seeing it as learning 00:20:38.831 --> 00:20:42.251 and being resilient enough to handle that instead of going into that 00:20:42.251 --> 00:20:46.691 common step of, you know, humiliation or shame or whatever it might be. 00:20:46.691 --> 00:20:49.211 And I don't know if that's tracking with where you're going, but that's 00:20:49.211 --> 00:20:50.471 what keeps coming to mind to me. 00:20:50.621 --> 00:20:50.801 Paul Spencer: Mm-hmm. 00:20:51.101 --> 00:20:51.881 Well, it's normal. 00:20:52.211 --> 00:20:57.041 I mean, it's completely normal to have some fear of failure, right. 00:20:57.071 --> 00:20:58.511 For all the things that you just said. 00:20:59.081 --> 00:21:06.011 So, uh, if you're not feeling that, then I'd wonder right where you are. 00:21:06.101 --> 00:21:06.191 Right. 00:21:07.016 --> 00:21:08.666 I mean, they, they talk, yeah. 00:21:08.666 --> 00:21:09.626 Maybe psychopath. 00:21:11.246 --> 00:21:15.896 Uh, but I mean, even people who are, like, you've, you hear this a lot 00:21:15.896 --> 00:21:21.416 like, um, for like singers like, uh, like celebrity singers, right? 00:21:21.656 --> 00:21:26.036 That, that those like 4, 5, 10 minutes before they go on 00:21:26.036 --> 00:21:29.036 stage is like this full anxiety. 00:21:29.036 --> 00:21:29.996 Like, what am I doing? 00:21:30.026 --> 00:21:30.686 Brandon Giella: Yeah, I've heard 00:21:30.906 --> 00:21:32.486 Paul Spencer: it's this nervous energy. 00:21:33.116 --> 00:21:36.236 Um, so everybody gets it. 00:21:36.551 --> 00:21:40.511 No matter how many times you've gone out on stage and you sang that song, right. 00:21:41.021 --> 00:21:42.821 Um, so I'd say that's normal. 00:21:42.881 --> 00:21:46.211 It's absolutely normal and completely understandable that you would 00:21:46.211 --> 00:21:50.651 have fear, uh, when the, with the idea of experimenting or playing 00:21:50.651 --> 00:21:51.971 around with, with something. 00:21:52.001 --> 00:21:52.331 Right? 00:21:52.811 --> 00:21:59.441 Um, but it just, it all goes back down to resilience and the fortitude, 00:22:00.671 --> 00:22:05.801 courage that you have, uh, to be able to step out onto the stage. 00:22:06.076 --> 00:22:06.156 Brandon Giella: Hmm. 00:22:06.731 --> 00:22:07.061 Paul Spencer: Right. 00:22:07.601 --> 00:22:13.361 Uh, because you do it one or two times, you do it a handful of times. 00:22:13.901 --> 00:22:18.431 Um, and that singer knows that they can sing and they know that 00:22:18.431 --> 00:22:20.021 they can rock it out, right? 00:22:20.081 --> 00:22:21.941 And they know that everybody's gonna love it. 00:22:22.576 --> 00:22:22.656 Brandon Giella: Hmm. 00:22:22.721 --> 00:22:25.751 Paul Spencer: But for whatever reason that those, those few minutes to go out 00:22:25.751 --> 00:22:28.181 there, all those doubts come in, right? 00:22:28.181 --> 00:22:32.771 All of that plays and you're like, right, you gotta take a deep breath. 00:22:33.101 --> 00:22:34.241 But as soon as you go out there. 00:22:34.901 --> 00:22:36.461 You're on and you're good. 00:22:37.031 --> 00:22:37.421 Right. 00:22:37.811 --> 00:22:45.521 Um, so for somebody who's new at going out on stage or, uh, experimenting for 00:22:45.521 --> 00:22:50.861 the first time out of their safe zone, it takes a lot of courage to do it right. 00:22:50.861 --> 00:22:56.561 To step out onto the stage and go for it, and it may not go well. 00:22:57.191 --> 00:22:57.461 Right. 00:22:57.551 --> 00:23:00.131 And I would say that, um. 00:23:01.201 --> 00:23:03.866 I'm not gonna put it in the, in the singing category 'cause I 00:23:03.866 --> 00:23:05.306 don't even know anything about it. 00:23:05.576 --> 00:23:08.606 But, uh, this is what I do know. 00:23:08.606 --> 00:23:13.076 This is a proven fact with all of my, um, clients. 00:23:13.076 --> 00:23:17.966 Everybody out there listening is, uh, you've all been in the safe, 00:23:17.966 --> 00:23:27.146 happy zone with lots of tenure and um, and you've had lots of failures 00:23:27.386 --> 00:23:29.576 bringing in those new fresh people. 00:23:30.581 --> 00:23:36.101 And you've had, uh, maybe one role or another that is almost a revolving door 00:23:36.541 --> 00:23:36.721 Brandon Giella: Hmm. 00:23:37.031 --> 00:23:44.921 Paul Spencer: of, this is my third IT director in four years, right? 00:23:45.371 --> 00:23:51.911 Uh, this is, I've, I've tried to hire a number two, three or four different times. 00:23:52.466 --> 00:23:54.716 Each one of 'em didn't last 90 days. 00:23:54.806 --> 00:23:58.916 And the one that lasted more than 90 days, I knew 60 days 00:23:58.916 --> 00:24:00.236 in they weren't gonna make it. 00:24:00.726 --> 00:24:00.806 Brandon Giella: Hmm. 00:24:01.016 --> 00:24:01.346 Paul Spencer: Right. 00:24:01.766 --> 00:24:04.286 And so then you say, why do you think that is? 00:24:04.646 --> 00:24:06.146 And, but they don't know, right? 00:24:06.416 --> 00:24:10.286 Why is it that you can't sing when you get out on stage? 00:24:10.376 --> 00:24:12.176 Well, 'cause you don't have enough reps, right? 00:24:12.176 --> 00:24:18.056 You don't have enough, you don't have enough, uh, uh, practice at it, right? 00:24:18.536 --> 00:24:20.876 Um, singing might be a little bit different. 00:24:21.851 --> 00:24:26.081 Than doing an interview process, meaning, uh, maybe there's 00:24:26.081 --> 00:24:28.061 a talent aspect to singing. 00:24:28.751 --> 00:24:31.841 Um, but in the interview process, it's a process, right? 00:24:31.841 --> 00:24:35.531 You put it together and yes, maybe some people are more skilled or 00:24:35.531 --> 00:24:37.691 talented at doing the interview itself. 00:24:38.231 --> 00:24:42.881 Um, but in the end, you put a process together, you run it, you 00:24:42.911 --> 00:24:45.161 realize that didn't work out so well. 00:24:45.491 --> 00:24:47.321 You revise it, you go from there. 00:24:47.651 --> 00:24:49.811 Um, but those first couple of times. 00:24:50.381 --> 00:24:54.851 Uh, if you're doing it on your own without a guide, right, without 00:24:54.851 --> 00:25:00.071 somebody who is kind of that singing coach or expert to guide you through, 00:25:00.251 --> 00:25:03.971 and you've never done it before, of course it's not gonna go well. 00:25:04.121 --> 00:25:07.151 Of course, you're gonna get unexpected results, right? 00:25:08.741 --> 00:25:10.481 Uh, but that's okay, right? 00:25:10.931 --> 00:25:15.311 Because if you have the mindset again of I'm doing it, let's say you're just doing 00:25:15.311 --> 00:25:17.531 it unguided and I've never done it before. 00:25:17.711 --> 00:25:21.611 You do the best you can, but then you, you're, you have the mindset, like you 00:25:21.611 --> 00:25:24.161 just said, I'm experimenting with it. 00:25:24.371 --> 00:25:27.561 I have a theory, and if it doesn't work, I'll go back and I'll refine it. 00:25:28.616 --> 00:25:30.026 That's, that's the flow. 00:25:30.086 --> 00:25:30.446 Right. 00:25:30.746 --> 00:25:34.166 So just going back, just kind of loop it back to what you were, 00:25:34.226 --> 00:25:36.566 you were saying, where's the fear? 00:25:37.046 --> 00:25:44.876 Well, the fear is, uh, counteracted by the fortitude to do something. 00:25:44.996 --> 00:25:45.266 Right. 00:25:45.266 --> 00:25:46.946 Having the courage to go for it. 00:25:47.426 --> 00:25:47.786 Right. 00:25:47.846 --> 00:25:53.696 And then after that, the courage will only get you to outcomes if 00:25:54.056 --> 00:25:55.736 you're willing to get some reps. 00:25:56.786 --> 00:26:02.006 Maybe even some outside help and some expertise in it, right. 00:26:02.516 --> 00:26:07.796 I can't, uh, yeah, so I was just gonna go back to the, the, 00:26:08.186 --> 00:26:10.586 the, the music analogy, right? 00:26:10.856 --> 00:26:14.216 At some point you can teach yourself how to play guitar and all that, and 00:26:14.216 --> 00:26:21.146 I know people do, but even people who, uh, are really good at that as 00:26:21.146 --> 00:26:23.391 far as I know, tend to go and learn. 00:26:24.071 --> 00:26:24.371 Brandon Giella: Yeah. 00:26:24.446 --> 00:26:24.836 Paul Spencer: Right. 00:26:25.166 --> 00:26:30.566 They, they tend to have, uh, some kind of coach or singing coach or Right. 00:26:30.596 --> 00:26:33.896 And that's how they get better because there's an expert behind 00:26:33.896 --> 00:26:36.266 you, around you to help you improve. 00:26:36.641 --> 00:26:37.001 Brandon Giella: that's right. 00:26:37.001 --> 00:26:40.931 Even Tiger Woods, Serena Williams, you know, all these amazing people still 00:26:40.931 --> 00:26:42.521 had coat, they had swing coaches. 00:26:42.521 --> 00:26:45.311 You know, they're still improving their aspects of their techniques, 00:26:45.371 --> 00:26:47.626 and they're the best in the world, and they go to coaching every week. 00:26:48.176 --> 00:26:48.416 Paul Spencer: Yeah. 00:26:48.416 --> 00:26:52.856 And that's actually a great, another great analogy too is uh, tiger Woods. 00:26:53.426 --> 00:26:57.146 Uh, at his peak was the best, right? 00:26:57.476 --> 00:26:59.396 But he still has a swing coach. 00:27:00.851 --> 00:27:03.131 then you would say, well, that guy doesn't, that guy's 00:27:03.131 --> 00:27:04.121 never won a tournament. 00:27:04.151 --> 00:27:04.481 Right. 00:27:04.691 --> 00:27:09.911 The, I'm putting it into the analogy of, of being an owner and working 00:27:09.911 --> 00:27:15.971 with outsiders that he, that person's never, uh, uh, ran a $50 million 00:27:15.971 --> 00:27:18.041 company that does X, Y, and Z. 00:27:18.041 --> 00:27:20.651 Exactly what I do Well, okay. 00:27:20.861 --> 00:27:24.041 But, uh, I Why would you wanna hire somebody that did that? 00:27:24.071 --> 00:27:24.401 Right. 00:27:24.641 --> 00:27:28.421 I wanna, I wanna, I wanna bring in the person who has thought. 00:27:29.276 --> 00:27:34.226 About sales or something different or maybe a different industry that's 00:27:34.226 --> 00:27:38.396 gonna create some energy, some change into my business and gimme 00:27:38.396 --> 00:27:42.416 some insights that's different than what I'm, than what I'm used to. 00:27:42.416 --> 00:27:47.516 And so that golf swing coach is an outsider who spends a lot of time thinking 00:27:47.516 --> 00:27:52.256 about the techniques and the flow of things and, and all of those things. 00:27:52.256 --> 00:27:53.606 And that's all they're focused on. 00:27:54.071 --> 00:27:56.501 Brandon Giella: They read research reports on how to do your swing. 00:27:56.501 --> 00:27:58.676 I mean, they're during the week, they're, they're working 00:27:58.751 --> 00:28:00.941 Paul Spencer: they are the expert in that one thing. 00:28:01.061 --> 00:28:01.391 Right. 00:28:01.541 --> 00:28:04.001 Does that mean they can go out and, and be like Tiger Woods? 00:28:04.001 --> 00:28:06.941 No, but that's why Tiger Woods wants that person. 00:28:07.486 --> 00:28:07.776 Brandon Giella: Yeah. 00:28:07.811 --> 00:28:08.051 Paul Spencer: Yeah. 00:28:08.876 --> 00:28:12.616 Brandon Giella: So if I'm, if I'm recapping and putting the, the 00:28:12.616 --> 00:28:15.656 logic together, an owner could. 00:28:16.031 --> 00:28:22.661 It could be experiencing some kind of static, uh, experience where 00:28:22.691 --> 00:28:24.671 it's just not really clicking. 00:28:24.671 --> 00:28:27.581 Things are not really humming or there's not really any energy 00:28:27.581 --> 00:28:29.021 or passion like there should be. 00:28:29.771 --> 00:28:33.551 So in order to get where they want to go, there's gotta be some change. 00:28:34.061 --> 00:28:37.091 And so there's gotta be things that you have to let go. 00:28:37.691 --> 00:28:41.771 Typically in order to experience that change, which can be 00:28:41.891 --> 00:28:44.291 scary, this can be a new thing. 00:28:44.591 --> 00:28:47.711 Even if you've done it before and it didn't go well, there's still 00:28:47.711 --> 00:28:52.871 that fear of moving to this next step, bringing in this change. 00:28:53.681 --> 00:28:58.031 And a way to overcome this fear is keep trying. 00:28:58.901 --> 00:29:02.981 Hire a coach or a consultant or somebody, some kind of expert to 00:29:02.981 --> 00:29:05.951 come help you, but additionally. 00:29:06.491 --> 00:29:09.731 Separate yourself a bit from the business. 00:29:09.731 --> 00:29:12.371 Take a step back, look at it objectively. 00:29:12.671 --> 00:29:14.411 Think of it as a process. 00:29:14.711 --> 00:29:19.811 Think of it as a, a way to learn, experiment, even play. 00:29:20.621 --> 00:29:24.551 It should be fun to try new things and to bring in this energy and 00:29:24.551 --> 00:29:29.351 passion again, so that you can get more performance out of your business, 00:29:29.381 --> 00:29:32.951 more, you know, bring in that hire, make this change initiative happen, 00:29:32.951 --> 00:29:36.851 bring in this new technology, improve your processes, that sort of thing. 00:29:36.881 --> 00:29:38.321 And so that's kind of the process of 00:29:38.396 --> 00:29:39.086 Paul Spencer: exactly. 00:29:39.176 --> 00:29:39.446 Yeah. 00:29:39.446 --> 00:29:42.656 And I would add one more, which is to bring joy into work. 00:29:43.001 --> 00:29:43.601 Brandon Giella: Ooh, 00:29:44.066 --> 00:29:44.396 Paul Spencer: Yeah. 00:29:44.831 --> 00:29:45.911 Brandon Giella: that sounds lovely. 00:29:45.911 --> 00:29:46.601 I want that. 00:29:46.601 --> 00:29:47.471 That sounds great. 00:29:47.471 --> 00:29:48.491 Everybody should have that. 00:29:48.896 --> 00:29:49.076 Paul Spencer: yeah. 00:29:49.076 --> 00:29:53.456 When you're, when you're doing things that are fresh and fun and exciting. 00:29:54.236 --> 00:29:54.656 Right. 00:29:54.776 --> 00:29:56.636 It, it brings joy into work. 00:29:56.831 --> 00:29:57.371 Brandon Giella: yeah. 00:29:58.436 --> 00:30:01.856 Paul Spencer: and this is also proven, uh, so with the different 00:30:02.546 --> 00:30:04.286 customers that I have, right? 00:30:04.286 --> 00:30:07.886 The clients, uh, they're in various stages of, of all this. 00:30:07.946 --> 00:30:13.256 Some are like what we've been describing where they're kind of wrestling with 00:30:13.286 --> 00:30:16.501 what does change look like, and, um, and. 00:30:17.621 --> 00:30:19.661 Do I bring in another person or not? 00:30:19.661 --> 00:30:20.891 And it doesn't have to be people. 00:30:21.101 --> 00:30:24.256 Sometimes we wrestle with a poor customer and. 00:30:24.586 --> 00:30:24.706 Brandon Giella: Hmm. 00:30:25.316 --> 00:30:27.266 Paul Spencer: Why we need to cut that customer 00:30:27.526 --> 00:30:27.646 Brandon Giella: Hmm. 00:30:27.646 --> 00:30:28.006 Mm-hmm. 00:30:28.166 --> 00:30:30.476 Paul Spencer: because they're taking way too much overhead, distracting 00:30:30.476 --> 00:30:32.666 everybody, but, but we've been right. 00:30:33.206 --> 00:30:36.686 Um, so it doesn't always have to be a person, uh, all the way 00:30:36.686 --> 00:30:40.406 over to, uh, those companies. 00:30:40.911 --> 00:30:45.891 Family businesses that have embraced the change and brought in new, new 00:30:45.891 --> 00:30:49.521 people, um, fresh perspectives. 00:30:49.911 --> 00:30:52.071 And, uh, and it's not immediate. 00:30:52.191 --> 00:30:54.651 This isn't like you snap your fingers and then you're done. 00:30:54.906 --> 00:30:57.141 It, it is, it is a process. 00:30:57.501 --> 00:30:59.901 And it could take months, even years. 00:30:59.901 --> 00:31:00.351 Right. 00:31:00.771 --> 00:31:06.351 But what happens is that your business before is. 00:31:06.731 --> 00:31:08.531 A shadow of itself, right? 00:31:08.591 --> 00:31:11.351 It's you look back and you're like, oh man, I can't believe 00:31:11.351 --> 00:31:12.551 we were, we were that way. 00:31:12.581 --> 00:31:13.841 Not because it was a bad thing. 00:31:13.841 --> 00:31:18.761 It's just almost hard to imagine what it was like, right? 00:31:18.941 --> 00:31:24.161 Because now we're doing things in a different way, um, and we've got different 00:31:24.161 --> 00:31:26.171 people working on different things. 00:31:26.231 --> 00:31:31.361 And as an owner, I've experienced this, you as owners start 00:31:31.361 --> 00:31:32.801 to have joy in the work. 00:31:33.431 --> 00:31:37.391 You start to see that, oh, I don't have to own every little tiny piece. 00:31:37.691 --> 00:31:39.971 I don't have to be involved with all of it. 00:31:39.971 --> 00:31:42.311 I can let these people, right? 00:31:42.311 --> 00:31:46.151 You design it that way and then now you can work on fun things. 00:31:46.691 --> 00:31:55.391 Um, and like that is from a business owner's perspective, being strategic 00:31:55.691 --> 00:32:00.236 and dreaming and thinking about what's coming next, that's where you want to be. 00:32:01.166 --> 00:32:05.396 Uh, I'm not saying that, that Paul is saying that that's where you wanna be. 00:32:05.396 --> 00:32:09.836 I'm saying that's really knowing all of you, that's where you want to be, 00:32:10.616 --> 00:32:11.966 and so you can put yourself there. 00:32:13.181 --> 00:32:18.251 Brandon Giella: So change equals vision, which equals joy. 00:32:18.731 --> 00:32:22.451 You can have joy in your work again, but you need some, you need some 00:32:22.451 --> 00:32:24.461 breathing room, which requires change. 00:32:25.196 --> 00:32:25.526 Paul Spencer: Yeah. 00:32:25.736 --> 00:32:25.946 Yeah. 00:32:25.946 --> 00:32:28.046 Joy and Work is working on something that you. 00:32:28.586 --> 00:32:31.586 Uh, are empowered to work on, so even a worker. 00:32:32.771 --> 00:32:37.031 I'm allowed to work on the processes, make things better, right? 00:32:37.091 --> 00:32:40.181 While I'm doing my work, that's fun, right? 00:32:40.181 --> 00:32:41.831 And you snowball that out. 00:32:41.831 --> 00:32:43.001 We've talked about this before. 00:32:43.181 --> 00:32:46.901 You snowball that out by your 30 employees, 200 employees, and 00:32:46.901 --> 00:32:49.571 they're all improving processes. 00:32:50.111 --> 00:32:53.231 What does that mean for your business as opposed to the 00:32:53.231 --> 00:32:58.421 traditional way, which is just do your work and Paul will manage you, 00:32:58.856 --> 00:32:59.276 Brandon Giella: Yeah. 00:32:59.501 --> 00:33:01.391 Paul Spencer: will tell you what to do and what not to do. 00:33:01.751 --> 00:33:02.081 Right. 00:33:02.321 --> 00:33:04.421 How, just think how much drag 00:33:04.976 --> 00:33:05.396 Brandon Giella: Yeah. 00:33:05.771 --> 00:33:09.581 Paul Spencer: that brings to your business, especially over 20, 30 years. 00:33:09.771 --> 00:33:09.991 Brandon Giella: mm 00:33:10.661 --> 00:33:13.271 Paul Spencer: You could see the difference between those two businesses 00:33:13.271 --> 00:33:15.011 and let them run for 20 years. 00:33:15.521 --> 00:33:16.451 Where they will be. 00:33:16.811 --> 00:33:20.561 Um, and it doesn't necessarily mean that one will have more revenue than the other. 00:33:20.591 --> 00:33:24.521 Potentially maybe one will have more profit than the other, but I guarantee you 00:33:24.521 --> 00:33:30.341 if you walked into them, you would feel a buzz in one, which is a joyful buzz. 00:33:30.401 --> 00:33:34.421 And one is this stale kind of stagnant thing that we're talking about, 00:33:34.451 --> 00:33:39.371 which is people are just in their cubes or in their office spaces or 00:33:39.371 --> 00:33:41.201 on the floor just doing what they do. 00:33:41.486 --> 00:33:41.756 Brandon Giella: Yeah. 00:33:41.756 --> 00:33:42.536 Just grinding away. 00:33:43.091 --> 00:33:43.691 Grinding away. 00:33:43.871 --> 00:33:47.081 And the the funny thing too is when you're doing your work joyfully 00:33:47.081 --> 00:33:50.711 with passion, with creativity, it's likely higher quality work. 00:33:50.861 --> 00:33:54.131 Same, same workers doing the same process, same task. 00:33:54.131 --> 00:33:56.891 But the joyful ones will actually probably do it better, faster, 00:33:57.401 --> 00:33:58.601 you know, more energy doing it. 00:33:58.721 --> 00:33:59.381 Paul Spencer: Yeah, yeah, yeah. 00:33:59.381 --> 00:34:00.726 You definitely get more quality for sure. 00:34:01.496 --> 00:34:04.766 Brandon Giella: You know, so that's what everybody, that's what everybody 00:34:04.766 --> 00:34:08.306 who runs a business wants is joy in their work, and they want the work 00:34:08.306 --> 00:34:11.516 to be good, higher quality, better, but you've gotta have some resilience 00:34:11.516 --> 00:34:16.676 doing that, which requires some, some faith to inspire that kind of change, 00:34:16.676 --> 00:34:18.416 e courage to get through and do it. 00:34:18.476 --> 00:34:24.896 So, um, so what a call to action, a call to arms, to take courage and to change, 00:34:25.196 --> 00:34:26.876 have hope and faith, and do it well. 00:34:27.146 --> 00:34:27.326 Paul Spencer: Yeah. 00:34:27.326 --> 00:34:29.786 I think the call to action is, um. 00:34:30.386 --> 00:34:31.316 Just the awareness. 00:34:31.316 --> 00:34:31.646 I know we've 00:34:31.856 --> 00:34:32.456 Brandon Giella: Awareness. 00:34:32.546 --> 00:34:33.326 Paul Spencer: of times, right? 00:34:33.536 --> 00:34:38.336 Just by listening to this, um, you may not know what the experiment is 00:34:38.336 --> 00:34:43.046 or, or what it is that you're actually after from a process perspective or who 00:34:43.046 --> 00:34:45.086 knows, whatever your theory might be. 00:34:45.296 --> 00:34:51.266 Or you may not even have your theory, but just listening to this and thinking about 00:34:51.266 --> 00:34:54.086 it, uh, you will arrive somewhere, right? 00:34:54.086 --> 00:34:59.021 And just the awareness of it will give you some, some juice, right, to say. 00:34:59.711 --> 00:35:04.511 You know, uh, maybe a couple weeks from now, a month from now, you're ready and 00:35:04.511 --> 00:35:08.141 you're gonna, you're gonna think about, I wanna do this, whatever that this is. 00:35:08.471 --> 00:35:08.771 Brandon Giella: hmm. 00:35:09.371 --> 00:35:11.771 And I would encourage too, listen for that phrase. 00:35:12.191 --> 00:35:12.491 Huh. 00:35:12.551 --> 00:35:13.091 Interesting. 00:35:14.081 --> 00:35:15.851 That to me, that that says a lot to me. 00:35:15.851 --> 00:35:17.771 I love that you mentioned that earlier in creativity. 00:35:18.101 --> 00:35:18.371 Yeah. 00:35:18.401 --> 00:35:18.911 I love that. 00:35:18.941 --> 00:35:19.361 That's great. 00:35:20.021 --> 00:35:21.071 Well, Paul, thank you. 00:35:21.101 --> 00:35:21.851 I know change. 00:35:21.881 --> 00:35:23.981 We are going through a momentous. 00:35:24.521 --> 00:35:29.201 Age where change is everywhere and it's something to embrace because 00:35:29.201 --> 00:35:30.581 it can be a really beautiful thing. 00:35:31.001 --> 00:35:32.921 So thanks for bringing that to our attention. 00:35:33.491 --> 00:35:33.761 Paul Spencer: Yeah. 00:35:34.601 --> 00:35:35.111 Brandon Giella: All right, my man. 00:35:35.201 --> 00:35:36.791 Well, we will see you next time. 00:35:36.791 --> 00:35:37.166 Thanks, Paul. 00:35:37.661 --> 00:35:38.021 Paul Spencer: All right. 00:35:38.021 --> 00:35:38.291 Good. 00:35:38.441 --> 00:35:38.981 Thank you. 00:35:40.756 --> 00:35:46.486 Welcome to Resilience Talk hosted by Paul Spencer of Second Nature Solutions. 00:35:46.906 --> 00:35:47.746 Let's dive in.