Piano Tech Radio Hour

It's not easy being an expert. Especially because your expertise makes it so only you can tell that you're right! Our guest, Ric Overton, has had many experiences where he warned his customers against purchasing a piano… but then they went ahead, bought it, and found themselves in trouble.

Rick thinks we all should frame our perspective from that of an expert–be it a piano dealer or technician; it's our responsibility to communicate the knowledge correctly. We have to be armed with the correct information to help our customers make the right decisions about purchases, investments or any other expenditure of time or energy.

Our knowledge also dictates how good we do in this industry in the future. To be successful with the right clients, you need to have some specialized skills that set you apart.

Our co-host, David Andersen, also chimes in, saying that, in a few years, only the specialized piano techs will survive. According to him, having high-end clients is something every technician should aim for if they want to last longer in the industry. He believes that staying up-to-date on new trends, techniques, and skills is very important.

Tune into this episode to learn more about what Ric thinks about building a relationship with a customer, providing them with value, being open to communication and making communication more accessible, and listening to the client's concerns while selling a piano.

Here's a little bit about our guest Ric Overton: 

Ric has a 40-year history as a piano player, choir director, piano store owner and manager. He is currently the owner of R. Kassman, Purveyor of Fine Pianos in the Bay area, and has a profound knowledge of the entire worldwide piano business.

π‰πŽπˆπ 𝐔𝐒 π…πŽπ‘ πŒπŽπ‘π„ 𝐆𝐑𝐄𝐀𝐓 π‚πŽππ“π„ππ“β—β—

Browse more masterclasses and lectures from Piano Tuning Pros here: https://www.pianotechniciansmasterclass.com/


Piano Tech Radio Hour is brought to you by Piano Technicians Master. We provide cutting-edge piano technology instruction from piano industry masters without leaving your home, featuring monthly subscriptions, conventions, single live streaming, and recorded masterclasses. Learn advanced skills:
  • How to tune pianos.
  • How to repair pianos.
  • How to rebuild pianos.
  • How to tune concert pianos for the finest performers in the world.

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Creators & Guests

Host
David Andersen
David Andersen, owner of David Andersen pianos in Los Angeles has been a professional musician, recording artist, and piano technician/consultant for nearly four decades. He has overseen the restoration and maintenance of hundreds of Steinway and Mason & Hamlin pianos during that time. Beginning in 1975 he apprenticed for two and a half years under Jack Cofer in Atlanta, Georgia; during the 1980s he studied at Steinway facilities both in New York and London.
Host
Eathan Janney
Eathan has 20 years of experience as a piano technician. He studied with Dave Miller, the staff piano technician for the Mason Gross School of the Arts at Rutgers University, New Jersey. Dave Carpenter, the inventor of the Verituner electronic tuning device, provided mentorship for Eathan in Chicago. Eathan also worked with Ken Eschete and Bill Schwarts, the staff piano technicians at Northwestern University in Chicago. In 2009, he founded Floating Piano Factory of New York, a company that allows piano technicians to move from Apprentice to Craftsman level while offering value pricing to clients as technicians progress toward mastery. In 2017 he founded Piano Technicians Masterclasses, an online project designed to offer cutting-edge instruction from piano industry masters to anyone on the globe with an internet connection.
Guest
Ric Overton
Ric has a 40-year history as a piano player, choir director, piano store owner and manager. He is currently the owner of R. Kassman, Purveyor of Fine Pianos in the Bay area, and has a profound knowledge of the entire worldwide piano business.

What is Piano Tech Radio Hour?

"Inspiring the Future of the Piano Tech Community"

Each Saturday at 2 pm ET we'll meet via video stream with a special guest.
In continuing support of you as a quarantined piano technician, and in your life beyond, it's another free resource brought to you by Piano Technicians Masterclasses.

For more information visit: http://www.pianotechradio.com