Unlocking AI's Role in Enhancing Customer Experience

Join us on this episode of Symplicity Conversations as we dive into the world of conversational intelligence with Chris Adomaitis, a key player at Omilia and a leading voice in AI engineering. Discover how AI and automation are transforming customer experiences and hear Chris share insights from his journey in the industry. Learn about the balance between AI-driven automation and the human touch, and explore how businesses can leverage data to enhance efficiency and create new opportunities. Whether you're a business leader or tech enthusiast, this episode offers valuable perspectives on the future of AI in customer service. Don't miss out—subscribe now for more insights from industry leaders shaping the future of business!

Chapters

(00:00) The Power of Voice in Customer Experience
(00:15) Data Readiness: The Key to Successful AI Implementation

Creators and Guests

Host

Catherine Ripley

Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.

What is Symplicity Conversations?

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.