The Teamwork Advantage a Gregg Gregory Podcast

Joseph Michelli, PhD has been one of the foremost leaders in the Customer Experience arena for over 20 years.

Show Notes

Highly sought after by Fortune 500 companies, Dr. Joseph Michelli has written books on some of the best service providers including Pikes Place Fish Market, Starbucks, Zappos, The Ritz Carlton, and Airbnb.

Today, Customer Experience goes well beyond simply providing service. In this energetic and informative episode, Joseph talks about how the service model has changed the customer’s experience. He talks about how the service model has been turned upside-down during the pandemic.

Strap yourself in as Gregg and Joseph discuss the ideas of building and leading a dynamic service team!

What is The Teamwork Advantage a Gregg Gregory Podcast?

Welcome to The Teamwork Advantage, a Gregg Gregory Podcast. Informal and insightful conversations with professionals and experts in the TLC arena - Teamwork, Leadership, Culture. A must-listen program, where we take you inside the mind's of these experts to discover actionable insights to be a stronger team member, a more effective leader, and enrich your team's culture.