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Raise your hand if this sounds familiar: You sign up for a service or a product online. When you go to cancel, you discover the only way to stop the subscription is to write an email or—even worse, make an actual phone call. In this episode, we try to get to the bottom of why this consumer trap persists, especially in the newspaper industry, and what it says about a company's confidence (or lack thereof) in what it's selling.
A podcast by 37signals about the better way to work and run your business. Hosted by Kimberly Rhodes, the Rework podcast features the co-founders of 37signals (the makers of Basecamp and Hey), Jason Fried and David Heinemeier Hansson sharing their unique perspective on business and entrepreneurship.