Agency Journey

Want to take your agency to the next level? Learn how Matthew leveraged EOS, strategic partnerships, and custom ecommerce solutions to optimize operations and expand offerings over 9 years in business. His proven strategies can help your agency demonstrate ROI and pave the path to sustainable growth.

Matthew McIver shares his journey evolving Commence Studio from a service-based creative agency into a productized business selling themes on Shopify.

Learn how EOS and Traction shaped their growth, why they partner with larger firms, and how custom ecommerce sites demonstrate clearer ROI for clients.

Matthew also explains how virtual tools like Float enable better financial visibility and why you should standardize systems instead of reinventing the wheel.

Tune in for a transparent peek behind the scenes at an agency optimizing their operations and expanding their offerings over 9 years in business.


Episode Insights:
💡 Implementing EOS framework for meeting cadences, planning, and clearer roles
💡 Transitioning from service-based revenue to product-based revenue with a Shopify theme
💡 Leveraging expertise into products/services others can use
💡 Partnering with larger agencies to provide specialized services
💡 Using custom Shopify themes over off-the-shelf themes to showcase branded experiences
💡 Proving ROI for clients easier with ecommerce sites vs. B2B sites
💡 Embracing a "collaboration over competition" mindset with agency partners
💡 Learning from other successful service firms to constantly improve your own customer experience

Resources Mentioned:
📚 Matthew’s agency: https://commence.studio/
📚 EOS (Entrepreneurs' Operating System)
📚 Traction by Gino Wickman
📚 The Power of Habit by Charles Duhigg
📚 Float app for cash flow forecasting
📚 Entrepreneurs' Organization (EO)
📚 Shopify Partners


If you're a creative agency looking to expand your offerings or prove ROI for clients, don't miss this episode.

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What is Agency Journey?

How do world-class agencies continue to grow profitably and hit their goals, even through the choppy waters and challenges of agency life?

How do leaders like Tiffany Sauder, Marcus Sheridan, Jay Acunzo, Shama Hyder, David C. Baker, Nikole Rose, and Zeb Evans think?

Join Agency Journey host Jakub Grajcar as he interviews agency operators and leaders to share insights, actionable tips, and hilarious stories from the builders who live in the agency trenches.

Each episode focuses on crucial aspects of growing an agency like building the right team, delegation, project management, client success and retention, and operating frameworks like EOS.

Brought to you by ZenPilot: we help lead your agency through the final project management implementation you’ll ever need. Book a call to learn more at ZenPilot.com/Call.

Don’t forget to rate + follow the podcast if you enjoyed it!