Welcome to the inaugural episode of Rarified Air! Today, our host John Paladino is joined by Randy Pallotta, the esteemed head of Sales Engineering for North America at InterSystems.
In this episode, John and Randy explore the significance of the high-touch customer experience within the healthcare industry. Through captivating anecdotes, Randy paints a vivid picture of successful customer projects, revealing how InterSystems sets itself apart from its competitors through an unwavering commitment to customer success.
Join us as we uncover the secret ingredients that fuel InterSystems' triumphs, illuminating their profound impact on their clients' path to success.
5 essential insights you’ll glean from this episode:
- Why InterSystems hires for passion
- How InterSystems defines their high-touch customer experience
- Compelling success stories with customers
- What support as a competitive advantage looks like
- The impact of the high-touch model in healthcare
If you have any questions or wanna hear from a specific guest, email us anytime inspiredservice@intersystems.com
What is Rarified Air: Stories of Inspired Service?
🎙 Welcome to Rarified Air: Stories of Inspired Service, a podcast that takes you on a journey into the DNA of InterSystems. I will be your guide as we explore how our unparalleled commitment to customer service fuels limitless human potential.
🤝 Join us as we dive into the culture of InterSystems and share the stories of the people who make it all possible - our customers, partners, and employees. From helping healthcare providers improve patient outcomes to powering the world’s most important institutions, we’ll show you how our dedication to customer service excellence is in rarified air.