This month on The eCommerce Experience, Andrew chats to Bri Vernon-Cox from Bunzl Safety about the power and intricacy of B2B eCommerce. Diving deep into all the complex business rules and capability Bunzl’s got under the hood, it becomes obvious that a sophisticated and robust eCommerce platform is the only way to keep things running smoothly, in a way that presents simply to the end user.
It’s apparent from the get go that Bri Vernon-Cox is passionate about eCommerce. As eCommerce Manager for Bunzl Safety, Bri’s got an amazing wealth of knowledge and insight into the differences between B2B and B2C, and she really gets what makes B2B so special. In episode 8, Andrew interviews Bri about her approach to customer care, essential B2B functionality like PunchOut, and her experience bringing the whole business along for the eCommerce ride. Covering topics like custom catalogues, order approvals, order tracking, and customised products, Andrew and Bri discuss the kind of rich online functionality that allows Bunzl to provide exceptional service and care to its customers.
What is The eCommerce Experience?
B2B & B2C eCommerce insights, tips, success stories and fails. Where you can learn from OUR experience and become an eCommerce expert. In this podcast Andrew Rogencamp shares his wealth of B2B & B2C business experience to take you on an eCommerce adventure. Each month, you’ll hear from industry experts and meet people just like you – looking to take their business to new heights online.
We’d love to hear from you! Connect with Andrew Rogencamp on LinkedIn, or email email@example.com