On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Tanishka McQueen, executive director at APAFAM. As part of the first group of professionals accredited as Professional Facility Managers (ProFM) in Latin America by the Professional Facility Management Institute (ProFMI), Tanishka has almost three years of facility management experience to share with us. Throughout the episode, Shawn, Randy, and Tanishka discuss international FM standards and growth of the FM industry across Latin America.
Thanks for tuning in!
Show Notes
Show Notes:
(
4:24) Introduction to Randy and Tanishka
(
5:26) Intro to ISO Technical Committee for Facility Management
(
08:42) Tanishka’s Experience with ISO Committee
(
13:37) Importance of ISO Standards
(
14:47) The FM Profession in Latin America
(
22:17) APAFAM’s Role in Latin America
(
27:19) FACMAN Latam 2022 Conference
Links:
Quotes:
“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.” - Randy Olson, (
6:10)
“FM is a very strategic professional discipline that provides optimum performance for support services. We know when it’s properly implemented, it actually impacts way beyond operations. It impacts employee management and employee retention. It impacts minimizing organizational risks.” - Tanishka McQueen, (
8:45)
“It’s still an emerging discipline and emerging industry…when a discipline is merging, you have several factors that need to be attacked. You have several needs that need to be satisfied at different levels. At a professional level. Organizational level. Educational level.” - Tanishka McQueen, (
14:48)
“Facility management in Latin America is a discipline that is growing, is a discipline that is hungry for terminology. It’s hungry for best practices. It’s hungry for standards. It’s hungry for just structure.” - Tanishka McQueen, (
16:25)
“Going to talk about knowledge is allowing our professionals to grow and get access to academic offers in the market where they can do what they do best. And visibility is showing not only how the discipline adds value to organizations, businesses, and bottom lines, but how company providers are providing support to businesses.” - Tanishka McQueen, (
22:17)
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