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In this episode, Lucas Underwood chats with Tanner and Kassiady Markham, who share the challenges they faced while managing their automotive business. Tanner opens up about the impulsive behaviors that led to personal and business struggles, detailing the tense dynamic with a former business partner nearly bringing the shop to its knees. Meanwhile, Kassiady provides insights into the tough choices they had to make as a family, pushing for stability while Tanner sought help for his mental health.
00:00 Transitioning from Employee to Owner
06:50 Business Lessons from Pricing Mistakes
16:10 Unheeded Warnings and Consequences
18:18 Choosing Family Over Business
26:37 Employee Compatibility Over Skill
28:08 "Leaving Stress at Work"
37:41 Consistent Pay and Bonus Clarity
41:02 Cycle of Stress Impacting Business
48:22 "Building Systems for Better Decisions"
49:44 Choosing Elite for Personal Coaching
57:58 Eye-Opening Conversations Spur Growth
01:00:18 Maximize Efficiency Before Expanding
What is Changing The Industry Podcast?
This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.
Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.