Press 1 For Nick

Shep Hyken talks about how he got started in CX, Why FINE is the F BOMB of customer service, and he walks through the five cults of the customer. You can connect with Shep Hyken on www.hyken.com Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. You can connect with Nick on LinkedIn.

Show Notes

Shep Hyken talks about how he got started in CX, Why FINE is the F BOMB of customer service, and he walks through the five cults of the customer. You can connect with Shep Hyken  on www.hyken.com Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. You can connect with Nick on LinkedIn

What is Press 1 For Nick?

Press 1 For Nick is ranked in the top 2.5% of podcasts globally. The show has had 884,800 impressions in the last year, 50+ 5-star reviews, and listeners in over 181 different countries.

Nick’s guests – each with a unique wealth of knowledge – include leaders from a variety of backgrounds and industries. It is both educational and engaging, and each episode offers listeners a dynamic blend of insightful stories, best practices, and invaluable lessons.

Learn the stories and skills of the world’s most brilliant and interesting Customer Experience and Customer Service Leaders.
The employee experience (EX) and customer experience (CX) are interconnected.

This show will help you to focus on the customer and the employee!

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