This episode is brought to you by KWI.
Instacart recently crossed $1 billion in quarterly revenue, and alongside its impressive marketplace growth, it’s also evolving into a powerful technology partner for retailers while continuing to redefine the digital grocery experience.
In this episode of Retail Remix, Kate Robertson speaks with Ryan Hamburger, Chief Commercial Officer at Instacart, about the company’s expanding role across marketplace services, enterprise technology, retail media and AI. Ryan explains why trust has become the foundation of digital grocery, how Instacart is helping retailers modernize their digital infrastructure and why the future of grocery depends on connecting online and in-store experiences—not choosing between them.
Key Takeaways
- How Instacart’s marketplace, enterprise technology, retail media and AI businesses work together to fuel long-term growth
- Why trust—from accurate substitutions to reliable fulfillment—is the biggest driver of customer loyalty in digital grocery
- How AI is improving both the customer experience through shopping assistants and store operations through computer vision and shelf monitoring
- Why retailers should focus on building connected omnichannel experiences instead of treating digital and physical stores as separate businesses
- Why Instacart believes enterprise technology represents one of grocery retail’s biggest opportunities over the next several years
Related Links
KWI is the best-kept secret in retail. Find out what the secret is at
kwi.com/RTP.
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KWI is the best-kept secret in retail. Find out what the secret is at
kwi.com/RTP.
What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.