Who's Really the BOSS?

Who's Really the BossDon't Be So NegativeWhen the saying “If you don’t have anything nice to say, don’t say anything at all,” is not helpful. Direct feedback is a great tool to use when choosing to make improvements or changes. Why would you want to waste time making changes or improvements to areas that have little to no impact?One way businesses can ask clients or patients for feedback that is very informative to the owner and team, but requires very little time and effort from the customer, is a Net Promoter Score survey. But what do you do if someone gives you a less-than-stellar rating? First, you thank them for being kind enough to be honest. Next, you turn that criticism into a catalyst for better client experience. Listen to our most recent experience with a detractor rating from our NPS. This podcast is for business owners who are building a business they love, that they can scale, and can leave a legacy.

Show Notes

Who's Really the Boss

Don't Be So Negative

When the saying “If you don’t have anything nice to say, don’t say anything at all,” is not helpful. Direct feedback is a great tool to use when choosing to make improvements or changes. Why would you want to waste time making changes or improvements to areas that have little to no impact?

One way businesses can ask clients or patients for feedback that is very informative to the owner and team, but requires very little time and effort from the customer, is a Net Promoter Score survey. But what do you do if someone gives you a less-than-stellar rating? First, you thank them for being kind enough to be honest. Next, you turn that criticism into a catalyst for better client experience. Listen to our most recent experience with a detractor rating from our NPS.

This podcast is for business owners who are building a business they love, that they can scale, and can leave a legacy.

Creators and Guests

Host
Marcus Dillon, CPA
Host
Rachel Dillon

What is Who's Really the BOSS??

"Who's Really the BOSS?" highlights the joys and challenges of running a CPA firm with your spouse or family. From hiring and terminating to improving capacity, cash flow, and culture, our conversations cover leadership, operations, and current accounting industry challenges. Our mission is to strengthen families and accounting firms by helping listeners avoid the mistakes we have made, so they can lead and live happily ever after.