Service Evolution

Before stepping into 2022, we wanted to dedicate an episode on pursuing professional development. As the clock strikes 12 on December 31st, many will begin their list of New Year's resolutions. Maybe this was a goal you set for yourself this year, and this episode can help remind you of where you started. Perhaps you have always wanted to improve professionally but did not know where to begin. Wherever you land, we are excited to have Randy Olson of ProFM and Michael Thomas of JLL on to discuss their own journeys and give advice for all of us!

Show Notes

Shownotes:

(3:06) Introducing Randy Olson and Michael Thomas 
(6:20) What Are You Reading?
(10:07) Why FM’s Should Focus on Professional Development in 2022
(14:20) The Impact of Going Through the ProFM Program 
(18:36) Challenges with Professional Development
(14:11) Top Focus For FM’s In 2022
(24:15) ProFM Credential Topics
(27:41) Training and Educating FM’s in 2022
(34:03) What Started Randy in ProFm
(38:32) Wrap Up


Links:
Shawn Black
ProFM
Randy Olson
Michael Thomas
JLL

Books:
Who Do You Want to be When You Grow Old? 
Proximity Principle

Quotes:
"It's up to us as leaders in this industry to really recognize that, [The Great Resignation] step up, and say, 'You know what, we're going to train this next generation, or look at people who have the right qualities as managers and leaders and employees.' And really take the time to invest in those guys." 
(14:00) - Shawn Black

"Training… It just puts you in a better position to perform your job. We're not going to know everything, but having that training to fall back on definitely helps you in this world."
(17:18) - Michael Thomas 


"We have to be a good steward of the company's resources and be that partner. Whether it's for our employer or the client."
(20:03) - Michael Thomas

"To be able to have individuals get through the program, and that have a positive impact and deliver value to their organizations and to deliver value to the world is very satisfying."
(20:43) - Randy Olson 


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What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.