Are you investing in training and still not seeing people change how they work?
Most organizations don't have a content problem. They have a follow-through problem. The course gets built, the completions get logged, and then people drift back into their old habits because nothing in their daily work holds the new behavior in place.
In this episode of The Perfect Route, I sit down with Stephanie Crowe: career chief learning officer, learning technology CEO, and leadership transformation advisor with 10x Leader. Steph has shifted culture for tens of thousands of people at a time, and her focus is closing the gap between what people know and what they actually do.
In this conversation, we cover:
- Why the learning function needs a seat at the strategy table, ideally on the executive team
- How a one-minute daily challenge helped bank tellers save customers more than $1 million from fraud in six months
- The "long tail" of reinforcement that most L&D teams aren't structured to deliver
- A balanced scorecard of leading, adoption, and trailing indicators that goes beyond completions and hours
- Why motivation fails at scale and how to "hook" habits into daily behavior
- Reframing mandatory training so the learner is the hero and compliance isn't the dragon
- Why the future of L&D flips the learning triangle, and what Steph would do if she could blow up corporate training
Whether you lead an L&D team, run an HR function, or manage a team that needs to change how it works, this episode gives you a practical lens for making learning stick.
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