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Toby: Hello, welcome to whose
WordPress Agency is this.

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Anyway, with the legendary
Kurt v Onan, the legend in the

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flesh over digital and crimes.

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thanks for joining us today.

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let's jump in.

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We are talking with, the OG
of Podcasting, Matt Madero.

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And, He was asking this question because
it was on one of his recent podcasts for

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the WP Minute, and the question is, are
the days of hand coding websites over?

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Kurt: Is it fair to say
that I wish they were,

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it's not my, it's it's not my forte.

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It's, it's, it's not my forte.

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But, but here's where I'm
gonna tell you it's not over.

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I, I do a lot like, so my agency
subcontracts for other larger

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agencies, and we also take direct
referrals from like Lifter, LMS

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and WP to, and places like that.

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I can't tell you how many times I get
on a Zoom call with somebody and I'll

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say, oh, what theme are you using?

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Or, you know, what, what was this already?

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Because they'll ask me to maintain
something and they'll be like,

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my website was custom coded by
such and such, you know, blah,

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blah, blah, whatever, you know?

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Not from America.

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Mm-hmm.

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And it's a nightmare.

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The stuff that you get get into
like, you, you like, oh, they

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hard coded the classic editor.

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This'll be fun, you know?

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oh yeah.

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Yeah.

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So, so it's not dead.

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It's not dead.

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I just wish it was

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Toby: Uhhuh.

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Kurt: I don't know.

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How do you feel?

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Toby: I think it's perilous either way.

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Like I have, every now and then
handed like an Elementor site and

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I'm like, what is going on here?

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Like, you know, like,

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Kurt: yeah.

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And then you do the update
and the site goes blank.

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Yeah.

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Toby: similarly, we had a very small
project come in the other day and

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they needed like a slideshow and one
of our developers, like, I'd rather

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just code it with a CF rather than,
because I was like, use this plugin.

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He's like, no, I'm no boss.

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I'm gonna do it this way.

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I'm like, okay.

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and his way is better, I think, because
what happened was, in hindsight, like.

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So he did it and the client's like,
great, can you also do this with it?

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And I was like, well, I'm sure I'm
glad we went with the developer's idea.

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'cause yeah, this makes it way easier.

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Kurt: because, 'cause now,
because we know how we can make

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it to all kinds of cool things.

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But then that steps into that other
conversation, Toby, where everyone sees

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influencers on YouTube and everyone
sees AI and everyone assumes that

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everything we do is with an easy button.

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And all you gotta do is.

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Right.

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Right.

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And so they see you make the slider
and then they, instead of having,

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you know, squares with arrows
in 'em, they want circles with

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umbrellas in 'em or something.

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Right?

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They're like, well, we'd rather
have circles with umbrellas in 'em.

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And then you, and you go,
okay, we can do that for you.

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Right?

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And then it'll be this much more.

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And they're thinking, well,
why would I have to pay more?

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You already built the slider.

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It should be an option.

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It should be, I should just tell AI
that I want circles with umbrellas.

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Toby: Yeah, exactly.

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And this kind of leads
to another question.

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That maybe will touch your,
your fancy, fancy bone.

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I don't know.

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hypothetically, let's say someone
coded something in chat, GPT.

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They're a client of yours.

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let's say they're a client of mine,
hypothetically coded, hypothetically

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coded a plugin in chat GPT, and they
said, Hey, Toby, I think it'll work.

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You make it work and
do, it should be easy.

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Kurt: Yeah.

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How do you respond to, all you gotta do
is, all you gotta do is load up the, I

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asked Chad, GPT and chat, GPT said all,
all you had to do was load up these files.

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and, and it should work.

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Right.

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now I'm not really sure how to
do that myself, but, I'm sure

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for you it's gonna be easy.

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Yeah.

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How do, how do you respond to that?

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I, well.

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My response is, believe it or not, I'm
actually, I'm, I consider myself to

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be a pretty diplomatic person, Toby.

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So normally what I'll say is,
you know, I see this a lot.

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A lot of people are referring to AI to
be this magic, you know, easy button.

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if you really want to use this product,
that you've developed, we can try it.

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But to do that, I'm gonna want to create.

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A staging site, I'm gonna wanna
try it in the staging site.

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and then we're gonna have to basically
run it, troubleshoot it, make sure

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there's no issues or glitches with it,
make sure there's no conflicts with

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preexisting plugins that are on the
website and all those other things.

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And once we validate that, then we
could load it up to the live website.

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So you're probably looking at
about seven or eight hours.

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Toby: And

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Kurt: at $150 an hour for agency
time, that's gonna run you, you know,

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what is that a thousand dollars?

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You know?

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Mm-hmm.

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Are, are you a player at that?

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Are you a player at the, it
should be easy rate, right?

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'cause if, if the it should be easy
rate doesn't work for you, you can

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always try it yourself or hire someone
on five, Fiverr to give it a shot.

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Toby: Mm-hmm.

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I think this is like, like one of
those places where especially like

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if you don't have an established
company yet and you're like.

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I could see you getting pulled into that.

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I know, like when I was getting started,
like the, I get got pulled into the, this

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is easy, this should be easy projects
you gotta do for low amounts of money.

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Oh well you gotta do.

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'cause because you know, there are people,
and this is part of like the trickiness

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of starting a business, really like,
it's like you get, when you're starting,

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you just are saying yes to everything
and you're gonna get people who don't

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wanna spend any money on anything.

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Yeah.

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And, so you, you're, you're in
a position where, you know, like

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they're gonna go to Fiverr and pay
someone what they think is five bucks.

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That's gonna end up being 500,
but, and none of this money they

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get, maybe you lose the client,

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Kurt: you know, the, the part that is,
So I've been public with this before.

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Like I used to work at Suzuki.

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I was in charge of all the publications
and training at Suzuki, and that's

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motorcycles, automotive, Marine,
like it's three huge divisions.

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It's a, it was a big company when I
got the job and the vice president in

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charge of my division, my department,
It says, he would come up to me all

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the time and he would say, well,
we need to create this new module.

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We need to create this
new e-learning thing.

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We need to create this new whatever.

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And I'd be like, okay.

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Okay, boss.

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Okay.

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And I'd be taking notes and stuff.

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And then he would say, so all, all
you need to do is, and as soon as

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he, that phrase came out of his
mouth, I was like, we're doomed.

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We're doomed.

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This is gonna be a 300 hour project.

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Right.

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And I would just literally start like.

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Trying to figure out what the
Gantt chart was gonna look like

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for this project that I knew was
gonna morph into something giant.

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Toby: Mm-hmm.

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And

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Kurt: that's when people come to
me with these easy solutions for,

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you know, these AI easy solutions.

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That's where I, I start to go, okay,
let's Gantt chart the sucker out and

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see what this is really gonna cost.

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Because even the easy, all you should
have to do is still takes time.

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And when you multiply that
time against your rate, you go,

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well, this is how much it is.

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Because the numbers are the numbers.

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Toby: Mm-hmm.

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There's another interesting thing
about this AI doing your initial

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building, like, not even prototyping,
but like, hey, we're gonna build an app

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with ai, and it's like our prototype
and then it's gonna be our app.

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that like, you have no idea
what, how it was built.

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And you know, when you go to add a
feature later, there's no, you don't

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know that chat GPT is, or whoever,
whatever you're using, that it's

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gonna know how to add a feature even.

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no.

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Kurt: the, the, and here's me not
knowing what I'm talking about.

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Right.

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Which I know is, is one of, I'm
just, so I'm just gonna break

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one of Matt's rules right now.

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I'll say something about
something I have no knowledge of.

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somebody was just putting up on
social last week about some tool that

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verifies whether content is AI written
or not, because you can look at the

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code, like you copy the text and then
you look at the code for the text.

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And within the code for the
text is like this repetitive,

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alphanumeric sequence that chat GPT
puts in so that it flags it as ai.

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Right.

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And so I always wondered how does
Google know that that was ai?

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Right?

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Well, they know because there's some code
in the text that's saying, Hey, this.

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This seven digit or six digit code
pops up in every third paragraph.

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So we know this was AI derived and so you
have to ask yourself if that were true,

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because again, I'm not the authority.

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I don't know if that's really true or
not, but let's just assume that it is.

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'cause it sure does make a lot of sense.

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So if that was true, what would chat
GPT be embedding into your plugins

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or into the things that are going
into your website and then you

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don't really know what's in there?

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Mm-hmm.

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You don't know what
ties they're gonna make.

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You don't know if there's a feedback
loop of data coming out of your

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website for something like chat.

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GT's whole mission is to add more
learning sources to its feed.

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Right?

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And so it's like, how much trust
do you wanna put in this thing?

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I was at an event yesterday with
young people and young people don't

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have, I shouldn't say it like the
way it's coming outta my face.

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I should change the way I'm phrasing this.

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young people don't seem to have
any reference points for the

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things that make us giddy, right?

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But they also don't seem
to have any knowledge about

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what it is that we're doing.

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And so that was a huge
wake up call for me.

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I was, I was hanging with a bunch
of young people yesterday at a

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high school, and I was in charge of
doing three separate presentations.

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Each was 20 minutes long.

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And I was supposed to like convey
what having an agency was like, which

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aligns very well with this podcast.

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And, and I didn't realize it at first.

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And I don't know if I, I don't know
if I wrote this to you or not in

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the note, I didn't know how the
students got assigned to the groups.

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I, I just thought they
randomly got selected.

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'cause there was like 50 businesses
locally that volunteered for this

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day of sharing with these kids.

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And so I ended up with three
classrooms, 15 to 20 kids in each class.

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So let's, you know, round the
number up and say there's 60 people

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I have access to for the day.

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Right.

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And so, they came in their 20
minute session was like, boom.

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Like, like I'm Kurt.

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This is what I've done.

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You know, I've raced motorcycles, I've
worked for Suzuki, I've worked for Ducati.

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That gets their eyes going, right?

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Like, oh, okay, what, what,
what does this guy do?

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Mm-hmm.

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And I run my own agency.

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And for like less than a thousand dollars,
you could start an agency like, you know,

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'cause WordPress runs 43% of the internet.

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It's open source and blah, blah, blah.

00:10:09.636 --> 00:10:11.556
So I have this presentation, right?

00:10:12.306 --> 00:10:16.806
The first class I was like, show of
hands, how many kids in here have

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heard the word WordPress before?

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And in the first class.

00:10:21.486 --> 00:10:22.416
Nobody's hands went up.

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And I was like, wow, WordPress runs
43% of the internet and nobody in this

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room has ever heard the word before.

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and I, and I thought, well, this is weird.

00:10:32.536 --> 00:10:34.306
Maybe the class just isn't participating.

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I asked some other questions
and they all participated.

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So it was like, it's not that
they're afraid to participate.

00:10:38.896 --> 00:10:42.076
They really don't know that not a
single one of 'em ever heard the

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term open source before, and they
didn't know what open source meant.

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So I ended up having to explain
that and then of course, as you

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can imagine, 20 minutes was up.

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Toby: Mm-hmm.

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Right,

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Kurt: right, right.

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Yeah.

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So I didn't get a lot of chance for
a lot of feedback and stuff, uhhuh.

00:10:55.546 --> 00:10:59.056
Now, what was cool about this though,
is after that session, a couple of

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kids came up and said, Hey, how can
I get in touch with you after this?

00:11:02.086 --> 00:11:03.496
Like, I'm interested in
what you're talking about.

00:11:03.496 --> 00:11:04.576
I said, okay, well that's, that's cool.

00:11:04.576 --> 00:11:04.996
That's great.

00:11:04.996 --> 00:11:05.476
That worked.

00:11:06.346 --> 00:11:08.866
In the second session, I
switched things up a little bit.

00:11:08.896 --> 00:11:13.066
It and turned out two kids
heard of WordPress before.

00:11:13.366 --> 00:11:17.806
No one ever heard of open source, and I
left more room for questions at the end,

00:11:17.806 --> 00:11:20.806
and there were some good questions, but
it was like, it was pretty interesting.

00:11:21.346 --> 00:11:24.316
In the third session, I
changed my delivery completely.

00:11:24.316 --> 00:11:31.666
I inverted the order of my presentation,
and so I started with, Hey, if I could

00:11:31.666 --> 00:11:34.966
show you a business that you could start
up for less than a thousand dollars.

00:11:36.931 --> 00:11:39.751
And show you how to make six
grand with it before summer.

00:11:40.651 --> 00:11:41.641
Would that be interesting?

00:11:41.641 --> 00:11:42.241
And they were like, yeah.

00:11:42.241 --> 00:11:42.901
I said, great.

00:11:42.901 --> 00:11:43.381
Stay tuned.

00:11:43.411 --> 00:11:45.481
'cause we're gonna go through the rest
of this and I'll get you that answer.

00:11:46.021 --> 00:11:47.491
And then they paid attention.

00:11:47.941 --> 00:11:50.911
But then one person in the room
heard about WordPress and still

00:11:50.911 --> 00:11:52.381
nobody knew what open source was.

00:11:53.551 --> 00:11:57.841
And this, this was alarming to
me because I, I assume students

00:11:57.841 --> 00:11:58.981
would know more about the stuff.

00:11:59.641 --> 00:12:01.681
But Toby, here's what I don't
think I shared with you.

00:12:02.536 --> 00:12:05.746
I asked my son who goes to the school,
I said, Hey, how'd your talks go?

00:12:05.746 --> 00:12:06.466
He said, oh, they went great.

00:12:06.466 --> 00:12:08.686
I said, how did you know
what classes to go to?

00:12:08.686 --> 00:12:09.766
How did you know what groups to be?

00:12:09.766 --> 00:12:10.756
And he goes, oh, we picked them.

00:12:11.686 --> 00:12:12.856
And I said, what?

00:12:12.856 --> 00:12:13.396
Hold on.

00:12:13.426 --> 00:12:15.136
You picked who you wanted to listen to.

00:12:15.136 --> 00:12:18.106
And he said, yeah, we, they gave us a list
of everybody that was coming and we got

00:12:18.106 --> 00:12:19.666
to pick the classes we wanted to go to.

00:12:19.666 --> 00:12:24.166
And so I'm very optimistic
because my classes were full.

00:12:25.156 --> 00:12:25.396
Right.

00:12:25.426 --> 00:12:26.296
My classes were full.

00:12:26.656 --> 00:12:26.956
Yep.

00:12:26.956 --> 00:12:28.576
And the kids picked the subject.

00:12:29.866 --> 00:12:33.226
But the kids have no idea what
WordPress is or what open source

00:12:33.226 --> 00:12:34.816
is or how to even get started.

00:12:35.206 --> 00:12:35.566
Right?

00:12:35.566 --> 00:12:39.376
And so you and I are now running this
podcast of whose WordPress agency

00:12:39.376 --> 00:12:44.506
is it anyway, and I'm talking to an
entire audience of young people that

00:12:44.506 --> 00:12:49.406
have no idea what we do, which means,
in terms of the Stephen Covey process

00:12:49.406 --> 00:12:51.056
of always Train Your Replacement.

00:12:51.446 --> 00:12:54.266
We haven't trained our replacements
because they don't even know what we do.

00:12:54.956 --> 00:12:59.566
Toby: Would, we might not know the
answer to this, but if you said build a

00:12:59.566 --> 00:13:01.756
website, would they know where to start?

00:13:02.326 --> 00:13:05.776
Do they know any of the like,
Squarespace, you know, would they,

00:13:06.376 --> 00:13:10.126
Kurt: so they know the commercials for
Wix and Squarespace, but they don't

00:13:10.126 --> 00:13:11.686
really have any experience with it.

00:13:12.076 --> 00:13:16.366
I started asking questions like,
what does the school teach?

00:13:17.146 --> 00:13:20.266
Because one of the kids that
knew what WordPress was said

00:13:20.266 --> 00:13:23.926
that Hutchinson Community College
actually taught WordPress.

00:13:24.196 --> 00:13:26.506
And I was like, so what did
they teach about WordPress?

00:13:26.536 --> 00:13:29.956
And they basically teach
like, this is WordPress.

00:13:29.956 --> 00:13:31.156
You can go to wordpress.com,

00:13:31.156 --> 00:13:32.356
you can go to wordpress.org,

00:13:32.386 --> 00:13:35.417
you can install WordPress and you
can use it to build websites, sites

00:13:37.701 --> 00:13:38.311
like mm-hmm.

00:13:38.396 --> 00:13:39.646
End of 40, right?

00:13:40.126 --> 00:13:40.306
Yeah.

00:13:40.306 --> 00:13:43.996
And so I'm like, wow, you know,
and this isn't a week when.

00:13:44.956 --> 00:13:48.406
At the risk of changing the channel
again, did you see the post from Matt

00:13:48.436 --> 00:13:53.726
Mullenweg on X, where he was asking for,
does anyone know a good marketing solution

00:13:53.726 --> 00:13:55.826
for WordPress to get better known?

00:13:56.606 --> 00:13:57.206
Oh, wow.

00:13:57.416 --> 00:13:59.636
You know, and I was, and
so he's getting a lot of.

00:13:59.891 --> 00:14:02.831
He's getting a lot of the normal Matt
Mullenweg feedback on X about that.

00:14:02.891 --> 00:14:03.011
Yeah.

00:14:03.041 --> 00:14:03.431
Right.

00:14:03.791 --> 00:14:06.401
But the, that's a really
great question for him to be

00:14:06.401 --> 00:14:07.721
asking as the head word press.

00:14:07.721 --> 00:14:07.781
Yeah.

00:14:07.901 --> 00:14:12.341
Here we are exposing ourselves
from an agency perspective who,

00:14:12.491 --> 00:14:14.201
who propagates more websites.

00:14:14.201 --> 00:14:14.411
Right?

00:14:14.411 --> 00:14:15.311
Agencies, right?

00:14:15.311 --> 00:14:15.401
Mm-hmm.

00:14:15.401 --> 00:14:18.251
So it's a one to many call
rather than a one to one call.

00:14:18.701 --> 00:14:21.581
And then we have all these young people
that don't even know what the product is.

00:14:22.001 --> 00:14:22.421
Toby: Right.

00:14:23.801 --> 00:14:28.361
It makes me wonder, like, I don't like.

00:14:29.501 --> 00:14:32.941
How, if you, if they asked, like what
percentage of our high school graduating

00:14:32.941 --> 00:14:37.981
classes went into web development, I
don't, it's probably a very low percent.

00:14:37.981 --> 00:14:38.311
Right?

00:14:38.311 --> 00:14:38.491
Like

00:14:38.581 --> 00:14:39.631
Kurt: a lot of 'em.

00:14:39.781 --> 00:14:42.781
So yeah, I asked some of these questions
like, so what are they teaching here?

00:14:42.781 --> 00:14:43.681
Well, they're teaching coding.

00:14:44.046 --> 00:14:44.466
Mm-hmm.

00:14:44.551 --> 00:14:44.881
Coding.

00:14:44.881 --> 00:14:45.151
Okay.

00:14:45.151 --> 00:14:45.991
What's coding like?

00:14:45.991 --> 00:14:47.971
What kind of coding are
you guys talking about?

00:14:47.976 --> 00:14:48.306
Mm-hmm.

00:14:48.421 --> 00:14:49.651
You know, is it PHP?

00:14:49.651 --> 00:14:50.731
Are you in c plus plus?

00:14:50.731 --> 00:14:51.061
Like what?

00:14:51.091 --> 00:14:52.921
Like what, what are you guys doing here?

00:14:53.361 --> 00:14:57.081
and then a lot of it comes down to
these are basic languages to stair

00:14:57.081 --> 00:14:58.641
step into something else later.

00:14:59.421 --> 00:15:03.441
And most of the kids are interested
in gaming, so that ends up talking

00:15:03.441 --> 00:15:09.011
about like how to, no code and low
code, these different gaming platforms.

00:15:09.461 --> 00:15:13.681
You know, as if they're all gonna make a
living someday with, eSports or something.

00:15:14.041 --> 00:15:14.251
Toby: Mm-hmm.

00:15:17.191 --> 00:15:19.681
Kurt: But there, that leaves our
whole segment of what, like you

00:15:19.681 --> 00:15:22.681
and I do, like up in the air.

00:15:23.221 --> 00:15:23.551
Toby: Yeah.

00:15:23.551 --> 00:15:29.081
It, and it's the, the lack of any mention
or any knowledge of, open source, it

00:15:29.081 --> 00:15:31.271
seems like a fail of a civics education.

00:15:31.331 --> 00:15:31.601
Like

00:15:33.641 --> 00:15:37.361
Kurt: I didn't hear the term open
source until I was like 28 years old.

00:15:37.391 --> 00:15:37.721
Toby: Mm-hmm.

00:15:38.741 --> 00:15:41.651
Kurt: And so I don't know how old
we should, we should have done

00:15:41.651 --> 00:15:42.881
some research before the show.

00:15:43.161 --> 00:15:45.381
I don't know how old the term is, right?

00:15:45.411 --> 00:15:45.501
Mm-hmm.

00:15:45.741 --> 00:15:47.871
But I didn't hear it until
I was about 28 years old.

00:15:47.871 --> 00:15:51.291
And when I first heard it, I was like,
well, that doesn't make any sense.

00:15:51.291 --> 00:15:52.551
What do you mean this stuff is free?

00:15:52.881 --> 00:15:53.151
You know?

00:15:53.151 --> 00:15:54.696
And I was like, trying to
like figure out like, mm-hmm.

00:15:54.831 --> 00:15:56.931
So what's, so what's the
business model there?

00:15:56.931 --> 00:15:57.351
Right?

00:15:57.351 --> 00:15:57.352
Right.

00:15:57.441 --> 00:15:58.221
How does that work?

00:15:58.476 --> 00:16:02.901
And, and, and I was, and it was a
confusing subject for me at that age.

00:16:03.211 --> 00:16:04.951
now I understand things much, much better.

00:16:05.311 --> 00:16:10.051
But still the idea that the schools
aren't covering it all, like they're

00:16:10.051 --> 00:16:13.591
not even touching the subject and
they're leaving these kids with this

00:16:13.621 --> 00:16:17.971
like, so the other thing was, have
you ever seen the movie Rain Man?

00:16:18.451 --> 00:16:18.751
Yeah, sure.

00:16:18.751 --> 00:16:18.841
Mm-hmm.

00:16:19.741 --> 00:16:20.821
How much is a Snickers bar?

00:16:20.821 --> 00:16:20.881
I.

00:16:22.381 --> 00:16:23.101
I don't remember that part.

00:16:23.101 --> 00:16:24.151
Thousand dollars wasn't it?

00:16:24.326 --> 00:16:25.086
Or 50,000?

00:16:25.786 --> 00:16:26.101
It was.

00:16:26.641 --> 00:16:27.861
Raymond was like, Snickers bar.

00:16:27.861 --> 00:16:28.731
$50,000.

00:16:28.731 --> 00:16:28.761
Okay.

00:16:29.061 --> 00:16:32.171
And, this kid in the room said he
wanted to start, he wanted to, he

00:16:32.171 --> 00:16:34.121
wants to own, an automotive dealership.

00:16:34.151 --> 00:16:35.231
He wants to own a car dealership.

00:16:35.981 --> 00:16:36.521
Okay, great.

00:16:36.521 --> 00:16:37.061
Like a new one.

00:16:37.061 --> 00:16:37.751
And he goes, yeah.

00:16:37.871 --> 00:16:38.231
You know.

00:16:38.531 --> 00:16:39.041
Okay.

00:16:39.351 --> 00:16:40.251
how much money does that take?

00:16:40.251 --> 00:16:40.611
I ask him.

00:16:40.611 --> 00:16:40.971
He goes.

00:16:41.436 --> 00:16:42.846
Oh, about a hundred thousand dollars.

00:16:44.431 --> 00:16:47.106
And I'm like, for one of the
cars, you know, one of those new

00:16:47.106 --> 00:16:49.266
trucks that you're gonna put on
the lot is a hundred grand Uhhuh.

00:16:49.596 --> 00:16:51.731
You know, I'm like, eh,
it's more like $10 million.

00:16:51.731 --> 00:16:52.091
Mm-hmm.

00:16:52.171 --> 00:16:54.006
You know, you have to be liquid,
you have to be 10 million.

00:16:54.006 --> 00:16:59.106
You have to display on paper that
you could get $10 million so that

00:16:59.106 --> 00:17:03.426
you can leverage yourself to build a
project of that size and magnitude.

00:17:03.546 --> 00:17:05.806
And he was like, oh, I had no idea.

00:17:05.806 --> 00:17:08.926
You know, and I'm thinking
shame on the school system for

00:17:08.926 --> 00:17:10.456
letting them get that far and.

00:17:10.936 --> 00:17:15.256
The dream process without even
understanding what, what's at play, right?

00:17:15.256 --> 00:17:16.516
Like just in basics.

00:17:17.116 --> 00:17:20.716
I asked a lot of kids what, you know,
Hey, if you could make $60,000 a year,

00:17:20.716 --> 00:17:22.096
do you think that would be good money?

00:17:22.276 --> 00:17:24.136
And half the room was like,
yeah, it'd be all right.

00:17:24.376 --> 00:17:27.556
And I'm like, do you know what the
average person makes the United States?

00:17:27.586 --> 00:17:32.296
Do you know that you live in Hutchinson,
Kansas, which is next to Wichita, Kansas?

00:17:32.476 --> 00:17:34.096
What's the average earnings in Wichita?

00:17:34.096 --> 00:17:39.616
What's the cost of living here compared to
California or Portland or New York City?

00:17:39.676 --> 00:17:41.506
And they were like, oh,
I really don't know.

00:17:41.506 --> 00:17:43.666
And I was like, you guys
need to know this stuff.

00:17:43.791 --> 00:17:45.351
'cause it's how you make your decisions.

00:17:45.891 --> 00:17:51.321
Like for me, when I think about agency
life as a WordPress professional, going

00:17:51.321 --> 00:17:57.321
from the California economy to the Kansas
economy changed our game completely.

00:17:57.741 --> 00:17:59.691
'cause we lowered our overhead by 60%.

00:18:00.111 --> 00:18:00.381
Toby: Mm-hmm.

00:18:04.701 --> 00:18:08.631
One thing that's promising about
the, the three classrooms full of

00:18:08.631 --> 00:18:11.421
kids, it's the three classrooms
full of kids who presumably.

00:18:11.986 --> 00:18:16.066
We're interested in web development of
some sort, is that they chose it, right?

00:18:16.066 --> 00:18:16.156
Mm-hmm.

00:18:16.396 --> 00:18:20.326
Kurt: And so I'm not, I really need
to do more research 'cause I wanna

00:18:20.326 --> 00:18:23.506
find out how did the school really
present those talks to those kids?

00:18:23.986 --> 00:18:24.106
Mm-hmm.

00:18:24.346 --> 00:18:28.126
What was the buzzword that made 60 kids
wanna sit in a room that I was hosting?

00:18:28.456 --> 00:18:28.576
Toby: Mm-hmm.

00:18:28.966 --> 00:18:32.266
Kurt: You know, what was the, 'cause
they don't know who I am, you know?

00:18:32.266 --> 00:18:32.566
Unless.

00:18:33.076 --> 00:18:35.836
They're really progressive and did
like, looked me up on the internet.

00:18:35.836 --> 00:18:38.356
Kurt went on and on their phone
and went, oh, this guy's got

00:18:38.416 --> 00:18:40.336
80 pages of Google reference.

00:18:40.336 --> 00:18:41.116
He must be famous.

00:18:41.656 --> 00:18:45.106
you know, it, it's, I'm not
sure how they picked the rooms.

00:18:45.226 --> 00:18:45.316
Mm-hmm.

00:18:45.556 --> 00:18:46.906
So I'd kind of like to know that.

00:18:46.906 --> 00:18:52.741
But to your point, 60 kids signed up
to hear about what we do for a living.

00:18:52.961 --> 00:18:53.381
Toby: Mm-hmm.

00:18:53.956 --> 00:18:54.796
Kurt: That's exciting.

00:18:55.306 --> 00:18:55.666
Toby: Yeah,

00:18:55.816 --> 00:18:56.956
Kurt: that's really exciting.

00:18:57.166 --> 00:19:00.226
The idea that they have no base
knowledge in what we do is disappointing,

00:19:00.226 --> 00:19:01.396
especially for people that.

00:19:01.396 --> 00:19:01.456
Hm.

00:19:02.086 --> 00:19:03.676
Take it classes at the high school.

00:19:04.266 --> 00:19:07.566
but I don't even know if I fought
the high school for that because who

00:19:07.566 --> 00:19:11.046
approached the high school and said,
what does your curriculum look like?

00:19:11.046 --> 00:19:12.666
How come WordPress isn't included?

00:19:12.666 --> 00:19:15.006
How do we get WordPress
included in your curriculum?

00:19:15.276 --> 00:19:17.976
And how do we show people how
to leverage WordPress to make

00:19:17.976 --> 00:19:20.046
money as an agency owner?

00:19:20.526 --> 00:19:23.256
Because schools are really in the
business of getting people ready

00:19:23.256 --> 00:19:25.116
to go to more school, not mm-hmm.

00:19:25.356 --> 00:19:27.456
Jump out of, jump out of the
school cycle and start your

00:19:27.456 --> 00:19:28.476
own business and make money.

00:19:28.776 --> 00:19:29.046
Toby: Right.

00:19:33.741 --> 00:19:36.051
Kurt: See, I've opened up a
whole can of worms here, Toby.

00:19:39.381 --> 00:19:39.861
Toby: Yeah.

00:19:39.861 --> 00:19:43.371
And, one thing that struck me
as interesting, so you were in

00:19:43.371 --> 00:19:46.731
California, had an agency in
California come to Hutchinson.

00:19:47.181 --> 00:19:49.851
couldn't you have kept your
California rate or did you keep your

00:19:49.851 --> 00:19:51.471
California rates when you did that?

00:19:52.176 --> 00:19:53.916
Kurt: Yeah, of course I did.

00:19:53.916 --> 00:19:56.076
'cause our customers are
from all over the globe.

00:19:56.526 --> 00:19:56.646
Mm-hmm.

00:19:56.976 --> 00:19:59.106
That's what I was trying
to talk to the kids about.

00:19:59.136 --> 00:20:02.406
I was like, 'cause I said, how many
of you can't wait to get out of this

00:20:02.406 --> 00:20:03.966
small town when you get outta school?

00:20:03.966 --> 00:20:04.236
You know?

00:20:04.236 --> 00:20:05.586
And they're all like,
I'm getting outta here.

00:20:05.586 --> 00:20:05.946
You know?

00:20:06.216 --> 00:20:08.376
It was like one of those
old Tom Cruise movies about

00:20:08.376 --> 00:20:09.636
playing football in Pittsburgh.

00:20:09.666 --> 00:20:09.966
Right.

00:20:09.966 --> 00:20:11.046
I gotta get out of this town.

00:20:11.556 --> 00:20:13.566
And I'm like, so why do you think
you need to leave this town?

00:20:13.566 --> 00:20:17.646
We have the fastest internet in the
country and the lowest cost of living.

00:20:17.916 --> 00:20:18.126
Toby: Mm-hmm.

00:20:18.366 --> 00:20:18.486
Right.

00:20:18.486 --> 00:20:18.581
This is the

00:20:18.581 --> 00:20:19.261
Kurt: perfect place to.

00:20:19.821 --> 00:20:21.831
Put down the roots and grow an agency.

00:20:21.856 --> 00:20:22.146
Yeah.

00:20:22.146 --> 00:20:22.946
Grow digital

00:20:23.006 --> 00:20:23.426
Toby: agency.

00:20:23.481 --> 00:20:26.271
Kurt: you know, newsflash, I'm
working with the city and with

00:20:26.271 --> 00:20:29.301
an organization here in town to
start an apprenticeship program

00:20:29.301 --> 00:20:31.221
for kids that want to do an agency.

00:20:31.221 --> 00:20:31.431
Right.

00:20:31.431 --> 00:20:35.361
Like, like, but figure out like, how does
the college have a, have a stake in that?

00:20:35.361 --> 00:20:36.891
How does the city have a stake in that?

00:20:36.891 --> 00:20:40.701
And the, the goal is if we could
convince more young people to stay here.

00:20:41.186 --> 00:20:42.986
Put down roots and grow a business.

00:20:43.196 --> 00:20:46.406
It adds to the tax base and, and
all those positive things that,

00:20:46.406 --> 00:20:50.796
you know, a community, you know,
any kind of civic thing needs.

00:20:51.096 --> 00:20:51.276
Right.

00:20:51.376 --> 00:20:53.446
so there's a lot going on
in the background there.

00:20:53.596 --> 00:20:57.226
So I loved doing the talk and
I loved getting access to those

00:20:57.226 --> 00:21:00.886
kids, but it was really interesting
to see like, where are they at?

00:21:01.006 --> 00:21:01.096
Mm-hmm.

00:21:01.336 --> 00:21:05.266
Like their interest level is here,
their base knowledge is here.

00:21:06.191 --> 00:21:09.491
And their motivation is
really somewhere in between.

00:21:09.611 --> 00:21:13.361
Like what, what's the real motivation
gauge for them to take what they learn

00:21:13.361 --> 00:21:17.981
and actually take an, take action with it
and become, you know, become the owner.

00:21:18.101 --> 00:21:18.431
Right?

00:21:18.491 --> 00:21:21.521
Because a lot of these kids are
raised with employee attitudes,

00:21:21.521 --> 00:21:22.841
not with owner attitudes.

00:21:23.711 --> 00:21:24.101
Toby: Yeah.

00:21:24.281 --> 00:21:30.121
I, I, I think, I have this hypothesis,
It's probably borne out in some data, or

00:21:30.121 --> 00:21:33.821
at least can be provable with existing
data somewhere that, or disprove.

00:21:33.821 --> 00:21:38.231
But like the idea is like if you
come from a family of entrepreneurs,

00:21:38.231 --> 00:21:39.551
you're gonna be an entrepreneur.

00:21:39.731 --> 00:21:42.761
and if you come from a family of nine to
fivers, you're probably gonna be a nine

00:21:42.761 --> 00:21:47.351
to five or, and I wa like, when I hear
like, like there's also, we could go a

00:21:47.351 --> 00:21:51.026
number of directions with how would to
train youth and what, you know, like.

00:21:51.551 --> 00:21:54.371
There's probably different opinions,
like I would say like yeah, train

00:21:54.371 --> 00:21:56.201
'em to be entrepreneurs, like, yeah.

00:21:56.581 --> 00:21:56.911
yeah.

00:21:58.021 --> 00:22:01.321
And then add, add the context of,
well, and then there's this other

00:22:01.321 --> 00:22:04.681
thing called full-time, and you know,
you can fall back to that if you need

00:22:04.681 --> 00:22:06.811
to, but to fund your other thing.

00:22:07.651 --> 00:22:14.911
Kurt: Well, I think, I think geofencing,
the idea has a certain merit, right?

00:22:14.911 --> 00:22:17.161
Because in California.

00:22:17.476 --> 00:22:20.356
I, I would be hard pressed to tell
somebody like, get outta school

00:22:20.356 --> 00:22:21.886
and start a business in California.

00:22:22.216 --> 00:22:25.846
It's not a friendly place to
start a business just being real.

00:22:25.846 --> 00:22:28.036
I mean, I lived it, so I can
tell you firsthand, it's not a

00:22:28.036 --> 00:22:29.536
friendly place to start a business.

00:22:29.926 --> 00:22:34.156
You have to say yes to every single
deal that comes across your desk and

00:22:34.156 --> 00:22:38.926
you have to work your pants off to,
to try and make the rent payment, the

00:22:39.226 --> 00:22:43.546
$900 power payment, the, I mean, it's
just, it's just huge to live there.

00:22:43.996 --> 00:22:44.541
Whereas here.

00:22:45.121 --> 00:22:47.671
Your point, like you could look at
full-time or you could do this kind of

00:22:47.671 --> 00:22:49.111
thing where you have ownership of it.

00:22:49.111 --> 00:22:49.531
Right.

00:22:49.921 --> 00:22:53.491
And it could grow organically and
you could still make your, your

00:22:53.761 --> 00:22:58.411
minimum required funding to eek
out your existence while it grows.

00:22:58.801 --> 00:22:59.641
That's interesting.

00:22:59.911 --> 00:23:03.361
Toby: Like let's say you're an agency
that's a year or two old and you're

00:23:03.361 --> 00:23:08.371
struggling, maybe you're in the wrong
location 'cause you could pack up and go

00:23:08.371 --> 00:23:11.611
somewhere cheaper and make a go of it.

00:23:12.181 --> 00:23:13.921
And the, the thing that I think like.

00:23:13.986 --> 00:23:19.626
in hindsight, like, the, maybe,
maybe the only quality that makes a

00:23:19.626 --> 00:23:21.966
business go is, is did you make it?

00:23:22.176 --> 00:23:23.796
Like, did you survive another year?

00:23:24.126 --> 00:23:24.516
You did.

00:23:24.921 --> 00:23:25.311
Great.

00:23:25.911 --> 00:23:26.871
That's all you had to do.

00:23:26.931 --> 00:23:28.041
Survive one more year.

00:23:28.041 --> 00:23:28.881
And then you'll be, you know,

00:23:30.711 --> 00:23:32.961
Kurt: you know how they, they would say
things like, if you make it more than

00:23:32.961 --> 00:23:35.871
three years, you know, your chances
of success, you've made it more than

00:23:35.871 --> 00:23:37.551
five years, your chances of success.

00:23:37.641 --> 00:23:37.731
Mm-hmm.

00:23:37.971 --> 00:23:42.261
And then I look at this, you know,
my agency started in 2008, and while

00:23:42.261 --> 00:23:45.921
I put a pause on it for corporate
employment, I never fully shut it down.

00:23:45.921 --> 00:23:49.101
It was always kind of in the background,
had a couple of things going at a time,

00:23:49.101 --> 00:23:53.091
you know, trying to stay fresh, trying
to, and then when I got laid off in 2020.

00:23:53.796 --> 00:23:57.246
Sure I looked for another job, but I also
was like, I gotta ramp this thing up.

00:23:57.276 --> 00:24:01.116
Like this thing has to create revenue
quickly or we're gonna run outta

00:24:01.116 --> 00:24:04.116
money and we are in California, so of
course I had to ramp it up quicker.

00:24:04.116 --> 00:24:05.166
We're gonna run outta money.

00:24:05.616 --> 00:24:10.536
And what I found out was my ability to
ramp something up and generate revenue was

00:24:10.536 --> 00:24:15.096
a whole lot more positive than sending out
resumes and hoping and praying because it

00:24:15.096 --> 00:24:18.816
was at a period of time when there weren't
a ton of jobs out there in my space.

00:24:19.506 --> 00:24:23.736
So I was really glad I had the ability
to ramp up and do the things that I do.

00:24:24.306 --> 00:24:25.536
Toby: Yeah, I think about that a lot.

00:24:25.536 --> 00:24:28.026
'cause I have some friends that
are looking for jobs right now.

00:24:28.356 --> 00:24:30.486
High, very talented one's a coder.

00:24:30.546 --> 00:24:34.446
Yeah, one's marketer just, and they're
like senior level type of people,

00:24:34.446 --> 00:24:38.116
like in the organizations they,
they've been in and I look at 'em

00:24:38.121 --> 00:24:40.141
oftentimes, I'm like, just go freelance.

00:24:40.141 --> 00:24:42.931
You're investing eight hours
a day looking for jobs.

00:24:42.961 --> 00:24:46.891
Just consult, go look for clients for
eight hours a day, you'll do well.

00:24:46.951 --> 00:24:47.671
Like trust me,

00:24:47.821 --> 00:24:48.751
Kurt: people like you.

00:24:49.741 --> 00:24:53.581
I tell people this all the time, like
when people say, what does your agency do?

00:24:54.061 --> 00:24:58.201
A lot of times I'll say, we
help people launch their ideas.

00:24:58.201 --> 00:25:00.901
We help people launch their messages
so that everybody can see it.

00:25:01.441 --> 00:25:01.771
You know?

00:25:01.771 --> 00:25:04.591
And it sounds very simple
when you say that, but.

00:25:04.876 --> 00:25:08.026
Every time I see somebody like
looking on LinkedIn, I think

00:25:08.026 --> 00:25:09.886
to myself, oh my goodness.

00:25:09.886 --> 00:25:14.746
With that skillset and that background,
you're 52 years old with 35 years

00:25:14.746 --> 00:25:19.096
of actionable experience, you should
be a consultant for $300 an hour.

00:25:19.336 --> 00:25:19.486
Toby: Mm-hmm.

00:25:19.906 --> 00:25:23.206
Kurt: Like you should not be trying
to get the next job for $42 an hour.

00:25:23.656 --> 00:25:24.046
Toby: Yeah.

00:25:24.106 --> 00:25:24.436
Yeah.

00:25:24.441 --> 00:25:27.136
Or, you know, or, or go sell a project.

00:25:27.676 --> 00:25:28.066
Kurt: Yeah.

00:25:28.156 --> 00:25:28.486
Yeah.

00:25:29.026 --> 00:25:33.856
Or become somebody's, you know, seat
fractional, CTO, fractional, CMO.

00:25:33.861 --> 00:25:33.951
Mm-hmm.

00:25:33.956 --> 00:25:35.656
Fractional, you know,
all these other things.

00:25:36.466 --> 00:25:39.116
Toby: I think like, what are some
of the, the things that get in

00:25:39.116 --> 00:25:42.176
people's way, let's call 'em, some
of 'em are probably in their heads.

00:25:42.756 --> 00:25:46.866
some are probably, most are in their
heads, I'm guessing, at least if

00:25:46.866 --> 00:25:49.756
you're in the United States, like,
let's say you're somebody with that.

00:25:50.356 --> 00:25:51.226
Experience.

00:25:52.336 --> 00:25:53.536
What's getting in your way?

00:25:55.036 --> 00:25:55.456
Kurt: Two things.

00:25:55.456 --> 00:26:01.426
I hear security and benefits, and
I always go straight to security.

00:26:01.426 --> 00:26:05.176
Can't be the reason because you're looking
now, so how secure was the last thing?

00:26:05.896 --> 00:26:06.166
Toby: Right,

00:26:06.556 --> 00:26:07.906
Kurt: so security's off the table.

00:26:07.906 --> 00:26:09.526
You don't get to talk about security.

00:26:09.826 --> 00:26:11.986
There's no security from
corporate America any longer.

00:26:12.001 --> 00:26:12.421
You don't.

00:26:12.421 --> 00:26:12.741
Mm-hmm.

00:26:12.826 --> 00:26:15.166
You don't get your desk and
then stay there for 30 years.

00:26:15.166 --> 00:26:16.516
It's, that doesn't happen anymore.

00:26:16.966 --> 00:26:18.556
And so security's out the window.

00:26:18.826 --> 00:26:23.716
The other thing is benefits, and
I always, it's so weird, Toby.

00:26:24.016 --> 00:26:27.466
I had a really cool job in Albuquerque
running an automotive center.

00:26:28.741 --> 00:26:32.311
And the benefits were costing us, and
I'm guessing now 'cause it was a long

00:26:32.311 --> 00:26:37.246
time ago, but let's say it was $865 a
month to keep the family on the, mm-hmm.

00:26:37.326 --> 00:26:40.761
On the benefits package, when I
knew I was gonna leave that job.

00:26:41.226 --> 00:26:45.366
We had a young daughter and I knew that
my wife liked the pediatrician, and I

00:26:45.366 --> 00:26:49.231
knew that if I was gonna leave this job,
I had to keep that pediatrician, right?

00:26:49.231 --> 00:26:49.471
Mm-hmm.

00:26:49.556 --> 00:26:53.586
I had to keep some stability in the
household, so I called the hospital

00:26:53.586 --> 00:26:56.406
directly and I said, Hey, I'm gonna
leave this job, which means I'm

00:26:56.406 --> 00:26:59.556
gonna lose these benefits and I don't
wanna pay for that cobra nonsense.

00:26:59.826 --> 00:27:05.431
So, I need to know how much it would be if
I wanted to self support seeing the same.

00:27:06.376 --> 00:27:06.736
People.

00:27:06.976 --> 00:27:09.526
And she said, well, what, you
know, where do you work now?

00:27:09.526 --> 00:27:10.756
What do you currently pay?

00:27:10.756 --> 00:27:15.776
And then she goes, oh sweetie, you
just need to go to our website,

00:27:15.776 --> 00:27:17.306
which is blah blah blah.org.

00:27:17.726 --> 00:27:19.786
And, and you'll see a
list of our plans there.

00:27:19.786 --> 00:27:22.546
You're probably gonna be a little
upset when you see the plans.

00:27:23.146 --> 00:27:26.266
She goes, but you qualify for
those and, and select the plan

00:27:26.266 --> 00:27:27.376
that you want and you'll be fine.

00:27:28.486 --> 00:27:30.496
Toby, the plans were like 400 a month.

00:27:30.616 --> 00:27:30.766
Toby: Uhhuh.

00:27:31.426 --> 00:27:37.486
Kurt: My employer was making $450 a month
off of me selling me medical insurance.

00:27:37.486 --> 00:27:37.576
Yep.

00:27:38.521 --> 00:27:42.361
Like, who knows if the employer was making
it or that was some kind of weird rate.

00:27:42.361 --> 00:27:44.221
But insurance is like this crazy thing.

00:27:44.281 --> 00:27:44.581
Yeah.

00:27:44.641 --> 00:27:47.581
Where the rates change based
on your employment status.

00:27:47.641 --> 00:27:47.731
Mm-hmm.

00:27:47.971 --> 00:27:50.761
And a lot of times when you're employed,
you're just getting ripped off anyway.

00:27:50.941 --> 00:27:51.241
Toby: Yeah.

00:27:51.241 --> 00:27:54.391
Well, the employer's selecting options.

00:27:54.751 --> 00:27:55.051
Yeah.

00:27:55.101 --> 00:27:58.971
and I only know this 'cause I, I bought
insur, usually my wife has insurance

00:27:58.971 --> 00:28:02.031
through her stuff, but this year she's
like, my company isn't offering it.

00:28:02.031 --> 00:28:03.351
And so I went out there and got it.

00:28:03.981 --> 00:28:07.086
And it, one thing that was really
interesting, so I bought it and

00:28:07.086 --> 00:28:08.616
like the options are really weird.

00:28:08.616 --> 00:28:11.556
It's hard to figure 'em out, but I
ended up buying one that, it wasn't that

00:28:11.556 --> 00:28:14.736
much more than the others, but it was
like a little bit more, but it's like.

00:28:15.321 --> 00:28:18.561
I, I went to my first therapy
session and he's like, I think

00:28:18.561 --> 00:28:19.881
you're gonna get this for free.

00:28:19.971 --> 00:28:20.991
I'm like, what?

00:28:22.671 --> 00:28:23.811
Like, no, I think it's free.

00:28:23.811 --> 00:28:23.901
What?

00:28:23.901 --> 00:28:26.601
And it's like, it has
unlimited free therapy.

00:28:27.321 --> 00:28:28.941
Like, I'm like, okay.

00:28:28.941 --> 00:28:30.111
And like I'm paying out of pocket.

00:28:30.111 --> 00:28:30.321
It's not.

00:28:30.806 --> 00:28:33.116
That would probably never
be provided by an employer.

00:28:33.116 --> 00:28:36.536
It's too generous or something,
but it's too generous or something.

00:28:37.466 --> 00:28:40.676
Kurt: Well, that's the, the thing that
I keep going back to when someone says,

00:28:40.886 --> 00:28:45.026
when I go, you should be a consultant or
You should run your own agency, or you

00:28:45.026 --> 00:28:49.766
should, you know, why are you, why are you
fighting so hard to sell your talent to

00:28:49.766 --> 00:28:54.416
a boss when you could just run this thing
and have some freedom that comes with it?

00:28:54.566 --> 00:28:57.776
And they'll say, they'll, they'll
go, well, it's the stability.

00:28:57.806 --> 00:28:59.336
Well, stability doesn't count anymore.

00:28:59.366 --> 00:29:00.326
It's the benefits.

00:29:00.966 --> 00:29:02.346
That doesn't really count anymore either.

00:29:02.346 --> 00:29:04.416
Like what is it that
really keeps you from it?

00:29:04.536 --> 00:29:07.206
And then it comes down to that
imposter syndrome thing, right?

00:29:07.206 --> 00:29:09.216
Where it's like, well, I just,
I don't think I have the skills

00:29:09.216 --> 00:29:11.286
to run my own entity, you know?

00:29:11.496 --> 00:29:12.876
And it's, I got news for you.

00:29:12.876 --> 00:29:14.106
Go out and create the revenue.

00:29:14.106 --> 00:29:16.206
If you hate bookkeeping,
hire a bookkeeper.

00:29:16.446 --> 00:29:18.396
If you hate marketing, hire a marketer.

00:29:18.636 --> 00:29:21.756
If you hate talking to
customers, hire a va.

00:29:21.996 --> 00:29:25.746
Like there's so many ways that
you can incorporate yourself.

00:29:26.331 --> 00:29:30.091
To, to really take advantage of
something that, yeah, I, I think

00:29:30.091 --> 00:29:31.411
I'm emotionally unemployable now.

00:29:31.411 --> 00:29:32.611
Toby, just listen to me.

00:29:32.791 --> 00:29:32.851
I'm

00:29:32.851 --> 00:29:33.211
Toby: crazy.

00:29:33.391 --> 00:29:33.631
Yeah, I know.

00:29:33.631 --> 00:29:34.081
I'm listening.

00:29:34.081 --> 00:29:36.961
I'm like, never, I would,
nobody's gonna hire this guy.

00:29:36.991 --> 00:29:41.611
Except, except for some reason on
a weird freelancing basis, like I.

00:29:41.896 --> 00:29:43.606
Like an agency basis, you know?

00:29:43.816 --> 00:29:43.936
Yeah.

00:29:43.936 --> 00:29:44.446
It's weird.

00:29:45.376 --> 00:29:45.886
You're right.

00:29:45.886 --> 00:29:49.456
Like, like could you get employ,
maybe you, maybe you are unemployable,

00:29:49.486 --> 00:29:53.116
but do you know how to sell projects
that, you know, create a living?

00:29:53.116 --> 00:29:53.596
Sure.

00:29:54.146 --> 00:29:54.196
yeah.

00:29:54.201 --> 00:29:55.431
And I wonder if that's it.

00:29:55.431 --> 00:29:58.671
Like there's some like
weird mental hurdle.

00:29:58.831 --> 00:30:01.261
I've seen lots of friends go through
this where they're like, I'm gonna

00:30:01.261 --> 00:30:02.941
go for it and do the agency thing.

00:30:02.941 --> 00:30:05.911
Or not even agency's probably too
strong a word, but consulting,

00:30:06.331 --> 00:30:08.071
and they can't figure it out.

00:30:08.371 --> 00:30:11.161
And I'm always like,
what's so hard about this?

00:30:11.191 --> 00:30:12.121
Like, you gotta sell.

00:30:12.241 --> 00:30:13.651
That's the whole job, basically.

00:30:13.951 --> 00:30:15.391
a lot of people hate the selling

00:30:15.391 --> 00:30:15.781
Kurt: part.

00:30:15.901 --> 00:30:16.111
Toby: Mm-hmm.

00:30:17.041 --> 00:30:22.261
Kurt: But they don't realize, for
instance, my meeting last week with a

00:30:22.261 --> 00:30:25.081
local business wasn't me selling at all.

00:30:26.041 --> 00:30:29.791
They had hired somebody to make
them a one page website that.

00:30:30.121 --> 00:30:32.311
Was grossly overcharged and doesn't work.

00:30:32.581 --> 00:30:33.961
I mean, it literally doesn't work.

00:30:33.961 --> 00:30:35.521
You click on things,
they don't go anywhere.

00:30:35.521 --> 00:30:37.441
I mean, it's just like, and when
he called 'em and said, this

00:30:37.441 --> 00:30:38.551
website's not working right.

00:30:38.551 --> 00:30:40.111
The guy said, well, if you
would've given me more money, it

00:30:40.111 --> 00:30:41.191
would've been a better website.

00:30:41.641 --> 00:30:44.971
And so, you know, I didn't
have to sell anything.

00:30:45.481 --> 00:30:48.421
This disgruntled client went
to the Chamber of Commerce

00:30:48.421 --> 00:30:51.601
and said, oh my goodness, I'm
between a rock and a hard space.

00:30:51.601 --> 00:30:53.881
I just paid this guy
2,500 bucks for a website.

00:30:53.881 --> 00:30:54.841
That doesn't work.

00:30:54.931 --> 00:30:55.831
I don't know what to do.

00:30:55.891 --> 00:30:57.601
And they said, well,
have you talked to Kurt?

00:30:58.441 --> 00:30:58.711
Yeah.

00:30:58.801 --> 00:31:02.581
Like, it's just because it's, the more
you associate and network and meet people,

00:31:02.581 --> 00:31:03.931
the more the work just comes to you.

00:31:04.141 --> 00:31:04.471
Toby: Yeah.

00:31:04.471 --> 00:31:07.131
And another story about,
how easy it can be to sell.

00:31:07.131 --> 00:31:09.501
Like selling is not always
what you see in the movies.

00:31:09.501 --> 00:31:13.891
Like, I got a call, let's say month and
a half ago from a guy he called at like

00:31:13.891 --> 00:31:19.231
7:30 AM I called him back at like 8:01
AM and turns out it's you know, he's

00:31:19.231 --> 00:31:20.716
like, I need a website, da da da da.

00:31:21.091 --> 00:31:23.881
And I'm talking to him and on the phone.

00:31:23.941 --> 00:31:24.001
Yeah.

00:31:24.481 --> 00:31:27.511
On that call without me
really doing any pitching.

00:31:27.941 --> 00:31:32.111
he, he bought, he gave me his credit card,
took thousands of doll, you know, he paid

00:31:32.111 --> 00:31:33.581
me thousands of dollars on that call.

00:31:33.581 --> 00:31:34.661
Never met him before.

00:31:35.081 --> 00:31:37.781
He's ready to pay, you know, like
you just gotta like, be there

00:31:37.781 --> 00:31:39.221
when they're ready, half the time.

00:31:39.641 --> 00:31:41.021
Like, well, but you did the,

00:31:42.401 --> 00:31:42.791
Kurt: the, the

00:31:42.791 --> 00:31:43.031
Toby: thing

00:31:43.031 --> 00:31:44.531
Kurt: that you did was
you called him back.

00:31:44.651 --> 00:31:45.551
Toby: Yeah, no, that's what he said.

00:31:45.551 --> 00:31:46.241
I talked to him today.

00:31:46.241 --> 00:31:49.361
He's like, I'm sure glad
that you called me back.

00:31:49.481 --> 00:31:50.861
Otherwise, who knows where I'd be.

00:31:51.431 --> 00:31:51.671
Yeah.

00:31:52.316 --> 00:31:55.586
Kurt: Because I talk to other
customers all the time, and one of

00:31:55.586 --> 00:31:59.816
the things that, so Ana Nomas was
born outta this weird scenario, right?

00:31:59.816 --> 00:32:01.136
And that's why we have the name we have.

00:32:01.586 --> 00:32:06.296
But Ana Nomas, like, we, we get
it done, we get it done, and

00:32:06.346 --> 00:32:07.486
customers aren't used to it.

00:32:07.816 --> 00:32:10.996
They're not used to like, oh, there
was a date on the calendar and that

00:32:10.996 --> 00:32:12.796
date's coming and the job's done.

00:32:13.246 --> 00:32:15.226
Or You didn't ask me for more money.

00:32:15.256 --> 00:32:16.156
Like, that's so weird.

00:32:16.156 --> 00:32:19.156
Most, most every time we've
contracted with someone before,

00:32:19.156 --> 00:32:22.216
they've always come back and asked
for more money, and it's like, no.

00:32:22.246 --> 00:32:24.046
Like I did the needs assessment.

00:32:24.046 --> 00:32:27.226
I knew what it was gonna cost to get it
done, and I knew how long it would take.

00:32:27.231 --> 00:32:27.561
Mm-hmm.

00:32:27.641 --> 00:32:29.596
All I did was do what I said I would do.

00:32:30.166 --> 00:32:30.286
Toby: Yeah.

00:32:30.286 --> 00:32:30.406
But

00:32:30.406 --> 00:32:34.306
Kurt: because I did what I said I would
do, they referred me to three more people.

00:32:34.576 --> 00:32:34.666
Toby: Mm-hmm.

00:32:35.026 --> 00:32:36.316
Kurt: At higher paying gigs.

00:32:36.616 --> 00:32:37.036
Toby: Yeah.

00:32:37.066 --> 00:32:38.176
You know what else I was thinking?

00:32:38.256 --> 00:32:42.936
there's a fear, I was reading this
today, like there's a, a mental blocker,

00:32:43.966 --> 00:32:48.586
that applies here and it's like people
are afraid to like, tell people that

00:32:48.586 --> 00:32:50.296
they're freelancing or consulting.

00:32:50.296 --> 00:32:50.356
Yeah.

00:32:50.626 --> 00:32:52.996
Like let's say on your Facebook
page you're like, I can't post that.

00:32:52.996 --> 00:32:56.806
I, everybody else is posting baby
photos and food photos or whatever.

00:32:57.166 --> 00:32:57.256
Yeah.

00:32:57.336 --> 00:33:00.096
and the, the gist of the
article was like, no, post it.

00:33:00.636 --> 00:33:01.056
Own it.

00:33:01.056 --> 00:33:01.956
Just lean in.

00:33:01.986 --> 00:33:03.906
You're, you're now looking for work.

00:33:03.906 --> 00:33:04.776
Here's what you do.

00:33:04.806 --> 00:33:09.816
Like, yeah, you're gonna lose some
Facebook friends, but you know, so what?

00:33:10.611 --> 00:33:10.851
If

00:33:10.851 --> 00:33:14.961
Kurt: you run into somebody on the
street at the grocery store who

00:33:14.961 --> 00:33:19.101
tells you some horrific story about
how they just had to hire a stranger

00:33:19.161 --> 00:33:22.551
to do something that you do because
they thought you worked somewhere

00:33:22.551 --> 00:33:23.781
else and that you were unavailable.

00:33:24.051 --> 00:33:24.591
Right, right.

00:33:25.251 --> 00:33:28.551
And, and, and then they tell
you the project's going horribly

00:33:28.551 --> 00:33:30.831
and they're getting overcharged
and it's behind schedule.

00:33:31.191 --> 00:33:33.771
And in your mind, you're hearing
all this and you're like.

00:33:34.431 --> 00:33:35.601
Why didn't they hire me?

00:33:35.841 --> 00:33:38.121
They didn't hire you because they
didn't know you were available.

00:33:38.211 --> 00:33:38.541
Right.

00:33:38.751 --> 00:33:39.566
So shame on you.

00:33:39.586 --> 00:33:40.006
Mm-hmm.

00:33:40.086 --> 00:33:40.248
Shame on you.

00:33:40.941 --> 00:33:44.241
They're having a horrible experience
and you're not making any money.

00:33:44.691 --> 00:33:45.021
Right.

00:33:45.021 --> 00:33:49.041
And so it, it's, it's the worst
scenario that could possibly happen.

00:33:49.041 --> 00:33:50.151
I agree with you a hundred percent.

00:33:50.601 --> 00:33:54.921
When people, people in town meet
me at like a Sandhill Brewery where

00:33:54.951 --> 00:33:56.361
Pippen Williamson owns that place.

00:33:56.361 --> 00:33:56.571
Right.

00:33:56.571 --> 00:33:58.221
So if anyone knows Pippen,
shout out to Pippen.

00:33:58.671 --> 00:34:02.061
I go down to Sand Hills and, and people
say, oh, hey, are you on Facebook?

00:34:02.061 --> 00:34:03.351
And they'll, they start looking.

00:34:03.411 --> 00:34:06.291
They don't follow me on Facebook,
and I just tell 'em straight up.

00:34:06.411 --> 00:34:09.081
I go, I post a lot of content.

00:34:09.111 --> 00:34:11.601
If you don't want to be
my friend, that's okay.

00:34:12.261 --> 00:34:12.381
Toby: That's

00:34:12.471 --> 00:34:15.081
Kurt: okay, because I still
post all my stuff on there,

00:34:15.411 --> 00:34:16.491
Toby: Uhhuh, you know?

00:34:16.521 --> 00:34:16.821
Yeah.

00:34:16.881 --> 00:34:17.751
You know, what'd be fun?

00:34:17.801 --> 00:34:19.301
as we close out here,
we're about out of time.

00:34:19.661 --> 00:34:22.901
let's hypothetically say we have
a listener or two with a story.

00:34:23.396 --> 00:34:25.376
About how they sold something.

00:34:25.646 --> 00:34:27.026
Maybe it was easy, maybe it was hard.

00:34:27.026 --> 00:34:28.616
I would love to hear that story.

00:34:30.206 --> 00:34:30.836
Kurt: I would too.

00:34:30.836 --> 00:34:35.306
Especially ones that get like, that
just seem to go a, A pathway off.

00:34:35.846 --> 00:34:36.026
Toby: Mm-hmm.

00:34:36.536 --> 00:34:37.076
Kurt: Right, right.

00:34:37.076 --> 00:34:39.386
When you think so nothing's gonna
happen, and all of a sudden, bam.

00:34:39.386 --> 00:34:39.956
It happens.

00:34:40.166 --> 00:34:40.646
Yeah.

00:34:40.916 --> 00:34:42.656
It's usually the happiest
thing in the world.

00:34:43.796 --> 00:34:44.246
Yeah.

00:34:46.761 --> 00:34:47.861
Before we get off the call.

00:34:48.611 --> 00:34:50.111
What was one that surprised you?

00:34:50.141 --> 00:34:53.471
One where you, like you entered
a conversation and next thing

00:34:53.471 --> 00:34:55.121
you know, you were like, where'd
all this money come from?

00:34:56.831 --> 00:34:57.251
Yeah.

00:34:58.241 --> 00:34:59.171
Toby: okay, here's an example.

00:34:59.171 --> 00:34:59.951
It happened recently.

00:35:00.131 --> 00:35:04.391
I get a, a, a phone call from a, a
client that probably pays me $300 a

00:35:04.391 --> 00:35:06.821
year for hosting or, you know, whatever.

00:35:07.301 --> 00:35:09.371
And they're like, I need a website.

00:35:09.371 --> 00:35:10.511
I needed it done yesterday.

00:35:10.516 --> 00:35:10.841
No, no, no.

00:35:10.841 --> 00:35:14.441
What happened was, another person on
their team called me month ago and

00:35:14.441 --> 00:35:17.021
was like, yeah, we're thinking about
building a website, dah, dah, dah, dah.

00:35:17.351 --> 00:35:19.841
And I, so I, like, I sent them a
contract, was like, here it is.

00:35:19.841 --> 00:35:20.651
If you want it, let's do it.

00:35:21.011 --> 00:35:22.871
A month and a half later,
the owner calls me.

00:35:22.871 --> 00:35:24.761
He is like, I don't know
what happened there.

00:35:24.791 --> 00:35:26.621
Where, where's the
contract that I can sign?

00:35:27.581 --> 00:35:30.041
So I said to him, he signed it,
and they're like, you know that,

00:35:30.041 --> 00:35:32.411
you know, I'm sure he paid me that
day or the next day or whatever.

00:35:32.831 --> 00:35:33.131
Yeah.

00:35:34.481 --> 00:35:34.811
Yeah,

00:35:34.961 --> 00:35:35.951
Kurt: that is good stuff.

00:35:36.071 --> 00:35:36.161
Toby: Mm-hmm.

00:35:36.401 --> 00:35:38.621
Kurt: I have a couple of books
published and every now and

00:35:38.621 --> 00:35:39.611
then doesn't happen often.

00:35:39.611 --> 00:35:40.391
I wish it did.

00:35:40.871 --> 00:35:43.601
Every now and then someone out of
the blue will call and say, are you

00:35:43.601 --> 00:35:44.771
the author that wrote this book?

00:35:44.771 --> 00:35:45.551
And I'll say, yes.

00:35:45.551 --> 00:35:49.151
And then they'll say, well, we
wanna hire you for X, Y, and z.

00:35:49.631 --> 00:35:51.281
And it comes outta nowhere.

00:35:51.281 --> 00:35:51.341
Wow.

00:35:51.671 --> 00:35:55.331
And I just, and then sometimes I
say, okay, well, based on that short

00:35:55.331 --> 00:35:59.531
conversation, just to be clear, you want
this bullet, this bullet, this bullet,

00:35:59.531 --> 00:36:04.361
this bullet, and then I've learned
over time, I don't give them a price.

00:36:04.871 --> 00:36:09.371
I say, my guess is you're not the
person with the budget for this project.

00:36:09.911 --> 00:36:12.251
I just wanna let you know that I
can take care of all the bullets we

00:36:12.251 --> 00:36:15.041
just discussed, but I need you to
get back to me and let me know what

00:36:15.041 --> 00:36:16.601
your budget is for that project.

00:36:18.341 --> 00:36:20.021
And it's always more than I would ask for.

00:36:20.591 --> 00:36:21.341
Toby: Interesting.

00:36:21.491 --> 00:36:21.761
Kurt: Yep.

00:36:21.791 --> 00:36:22.786
Yeah, that's great point.

00:36:22.786 --> 00:36:24.161
That's become one of my sales tools.

00:36:24.161 --> 00:36:24.626
It's like mm-hmm.

00:36:24.711 --> 00:36:25.781
I'm not gonna give you the number.

00:36:25.781 --> 00:36:27.491
I need to know what
your budget is for this

00:36:27.611 --> 00:36:27.761
Toby: uhhuh.

00:36:28.021 --> 00:36:29.791
Kurt: and usually the
work equals the budget.

00:36:29.791 --> 00:36:29.851
Yeah.

00:36:29.881 --> 00:36:32.611
Like, I'm not saying I get away,
like making millions of dollars,

00:36:32.611 --> 00:36:35.191
but it's, there's always something
you didn't foresee, right?

00:36:35.191 --> 00:36:35.251
Yeah.

00:36:35.251 --> 00:36:37.381
There's something in the communication
that doesn't come through.

00:36:37.741 --> 00:36:40.741
So if you're thinking, oh, this
is worth six grand, and they say,

00:36:40.741 --> 00:36:42.691
well, we've got $12,000 for this.

00:36:43.471 --> 00:36:47.941
Take the 12,000 because something's
gonna happen as you roll that out

00:36:47.941 --> 00:36:50.161
where they're gonna be like, oh, we
thought this was gonna be automated.

00:36:50.161 --> 00:36:51.211
And you're like, oh, crap.

00:36:51.241 --> 00:36:53.551
Also, it's run, run the chat
GPT and write a plug for that.

00:36:54.361 --> 00:36:55.201
Toby: I should, I should I?

00:36:55.201 --> 00:36:58.831
You, I would probably add, semi
begrudgingly, take the 12,000.

00:36:58.891 --> 00:37:02.731
Ah, I guess I can do it for that for
you, because you're such a good client.

00:37:05.281 --> 00:37:06.331
Kurt: I always go like this.

00:37:07.276 --> 00:37:07.546
Hold on.

00:37:07.546 --> 00:37:08.626
I gotta see if I can pull it off.

00:37:08.746 --> 00:37:08.986
Ready.

00:37:13.786 --> 00:37:14.476
Toby: That's great.

00:37:15.256 --> 00:37:20.686
Kurt: Well, the good news is, you know,
for 12,000, I'm pretty sure we can

00:37:20.686 --> 00:37:23.956
check off all of those bullet points
on your, on your needs assessment.

00:37:26.056 --> 00:37:26.536
Toby: Love it.

00:37:27.361 --> 00:37:32.131
And on that note, this has been an episode
of whose WordPress agency is this Anyway.

00:37:33.351 --> 00:37:34.481
With, Kurt Vanna.

00:37:34.721 --> 00:37:35.651
I'm Toby Kres.

00:37:35.831 --> 00:37:36.791
We'll talk to you next week.

00:37:37.931 --> 00:37:38.411
Have a good one.