For years, the biggest competitive battles in insurance have been between insurers. Underwriting. Pricing. Capital management.
But artificial intelligence may be changing the rules.
What if the next major competitor doesn't come from another insurance company at all? What if it comes from the technology sector?
As AI becomes better at predicting losses, preventing claims, and influencing behavior, the question isn't simply whether insurers will use AI. It's who ultimately owns the data, the customer relationship, and the economics of managing risk.
Today's guest is Alex Chan, an economist working as an Assistant Professor at Harvard Business School, whose recent research explores how artificial intelligence could fundamentally change the economics of risk.
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