In this episode of the Refit podcast, Kyle Killian interviews Dana McFletcher-Hubbard, Chief Revenue Officer of TTN Fleet Solutions. Dana shares her journey in the trucking industry, starting from her early days in emergency road service to her current leadership role. She discusses the influence of her family, particularly her grandparents, on her values of service and empathy. Dana recounts the challenges she faced when her previous company closed unexpectedly and how her faith and commitment to her team guided her through the transition to TTN. Throughout the conversation, she emphasizes the importance of understanding diverse perspectives and supporting others in their professional growth. In this conversation, Kyle Killian and Dana McFletcher-Hubbard discuss the critical role of honest feedback in leadership, the challenges faced during crises, and the necessary adaptations in leadership styles for remote work environments. They emphasize the importance of maintaining communication, building credibility, and creating a supportive culture to ensure employee engagement and retention. In this conversation, Dana McFletcher-Hubbard shares her insights on leadership, emphasizing the importance of quality over quantity in business operations, the necessity of empathy in leadership, and the challenges faced during organizational changes. She reflects on her personal growth and the lessons learned throughout her career, advocating for a hands-on approach to leadership and the importance of maintaining integrity and transparency in business practices.
Takeaways
Dana's journey began in emergency road service during college.
Her family background instilled values of service and empathy.
She emphasizes the importance of understanding diverse perspectives.
Dana's experience in sales and collections shaped her resilience.
The closure of her previous company was unexpected and challenging.
She prioritized her team's well-being during the transition.
Dana's faith played a crucial role in her coping strategy.
She recognized the need for change in her new role at TTN.
Her leadership style is influenced by her upbringing and experiences.
Dana believes in supporting others in their professional growth.
Honesty in feedback is crucial for leadership effectiveness.
Softening messages can lead to long-term issues in business.
Leaders must prioritize the well-being of their employees.
High turnover can result from poor leadership practices.
Building credibility is essential for effective communication.
Navigating crises requires adaptability and quick decision-making.
Remote work presents unique challenges for team dynamics.
Maintaining communication is key in a virtual environment.
Leadership styles must evolve with changing work conditions.
Creating a supportive culture is vital for employee retention.
It's important to connect the dots on business goals.
Quality should take precedence over quantity in operations.
Leadership decisions should prioritize experience and empathy.
Maintaining integrity and transparency is crucial in business.
Adapting to change requires a hands-on approach from leaders.
Never dim your light; authenticity is key.
Continuous learning is essential in a rapidly changing environment.
Empathy is vital in understanding the full circumstances of business operations.
Building relationships and trust is critical during tough times.
Strategic alliances can enhance business growth and opportunities.
Connect with Dana: https://www.linkedin.com/in/dana-mcfletcher-hubbard-9708135/
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– Kyle and The Refit Podcast team
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#TheRefitPodcast #KyleKillian #Leadership #ExecutiveLeadership #BusinessLeadership #VeteranLeadership #HardThingAboutHardThings #LeadershipDevelopment #Entrepreneurship #CEOInsights #FounderStories #OperationalLeadership The Refit Podcast is where real leadership happens—no platitudes, no polished corporate speak, just honest conversations about the hard decisions that keep leaders up at night. Hosted by Kyle Killian, former U.S. Navy Intelligence Officer with nearly 30 years of military, corporate, and entrepreneurial leadership experience, this podcast dives into the moments when the playbook stopped working and leaders had to figure it out anyway.
What is The Refit Podcast?
Welcome to The Refit Podcast, hosted by Kyle Killian.
This is where we talk about leadership the way leaders actually experience it—messy, uncertain, and nothing like the books make it sound.
I'm Kyle Killian, founder of Kohora. I spent nearly three decades leading in military, corporate, and entrepreneurial environments—from intelligence missions in Iraq to senior roles at Nike, Converse, and Fanatics.
And here's what I've learned: every single thing in business is a leadership problem.On this podcast, I sit down with CEOs, founders, operators, and fellow veterans who've transitioned to business leadership. We're not here to recite frameworks or share motivational quotes.
We're here to talk about the hard thing about hard things—the decisions that didn't have a right answer, the conversations you couldn't avoid, and the moments that changed how you lead.If you've ever been in a situation where the playbook stopped working and you had to figure it out anyway, this podcast is for you.