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In the first "what's up with" episdoe, CJ & The Duke cover several reporting concepts, ensuring the story you tell with your ServiceNow data makes you the hero. Topics include:
- The Unnatural Nature of Process
- Defining Outcomes
- The 5 Intents of Reporting
- The 3 Personas of Reporting
- How Reporting Tools Align To Personas
Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk