This episode is brought to you by KWI.
As AI reshapes the grocery industry, independent retailers face a critical question: will the technology help them compete, or widen the gap between them and national chains?
In this episode of Retail Remix, Kate Robertson sits down with Tal Zlotnitsky, Founder and CEO of Breez AI, to discuss why he believes AI represents both the biggest threat and the greatest opportunity for regional and independent grocers.
Tal explains why owning the AI that interacts with shoppers will become increasingly important, how Breez AI is helping grocers create more personalized shopping experiences and why the future of grocery shopping will revolve less around shopping lists and more around planning meals, occasions and everyday life.
This episode is brought to you by KWI. KWI is the best-kept secret in retail. Find out what the secret is at kwi.com/RTP. Key Takeaways
- Why independent grocers need to “own” the AI relationship with shoppers to preserve customer loyalty and valuable first-party data
- How Breez AI is shifting grocery shopping from product-based searches to AI-powered meal and occasion planning
- Why personalized AI experiences — not generic loyalty programs — will define the next generation of grocery customer engagement
- How AI can help shoppers save time, reduce food waste and stay within budget without sacrificing control over their shopping decisions
- Why Tal believes AI should strengthen independent grocers — not replace the community relationships that make them unique
Related Links
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KWI is the best-kept secret in retail. Find out what the secret is at
kwi.com/RTP.
What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.