PsychChat | Episode 046 - Technostress in the Workplace

What is technostress in the workplace? How does this type of stress impact individuals and organizations? Join me in this episode of Psychchat, where I will share strategies to mitigate technostress.

References

Ayyagari, R., Grover, V., & Purvis, R. (2011). Technostress: Technological antecedents and implications. MIS Quarterly, 35(4), 831-858. https://doi.org/10.2307/41409963

Barber, L. K., & Santuzzi, A. M. (2015). Please respond ASAP: Workplace telepressure and employee recovery. Journal of Occupational Health Psychology, 20(2), 172-189. https://doi.org/10.1037/a0038278

Brod, C. (1984). Technostress: The human cost of the computer revolution. Addison-Wesley.

Hauk, N., Göritz, A. S., & Krumm, S. (2019). The mediating role of coping behavior on the age-technostress relationship: A longitudinal multilevel mediation model. PLoS ONE, 14(3), e0213349. https://doi.org/10.1371/journal.pone.0213349

Maier, C., Laumer, S., Weinert, C., & Weitzel, T. (2015). The effects of technostress and switching stress on discontinued use of social networking services: A study of Facebook use. Information Systems Journal, 25(3), 275-308. https://doi.org/10.1111/isj.12068

Pirkkalainen, H., Salo, M., Tarafdar, M., & Makkonen, M. (2019). Deliberate or instinctive? Proactive and reactive coping for technostress. Journal of Management Information Systems, 36(4), 1179-1212. https://doi.org/10.1080/07421222.2019.1661092

Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Tu, Q. (2008). The consequences of technostress for end users in organizations: Conceptual development and empirical validation. Information Systems Research, 19(4), 417-433. https://doi.org/10.1287/isre.1070.0165

Riedl, R., Kindermann, H., Auinger, A., & Javor, A. (2012). Technostress from a neurobiological perspective. Business & Information Systems Engineering, 4(2), 61-69. https://doi.org/10.1007/s12599-012-0207-7

Salanova, M., Llorens, S., & Cifre, E. (2013). The dark side of technologies: Technostress among users of information and communication technologies. International Journal of Psychology, 48(3), 422-436. https://doi.org/10.1080/00207594.2012.680460

Tams, S., Legoux, R., & Leger, P. M. (2018). Smartphone withdrawal creates stress: A moderated mediation model of nomophobia, social threat, and phone withdrawal context. Computers in Human Behavior, 81, 1-9. https://doi.org/10.1016/j.chb.2017.11.026

Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta‐techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1), 6-42. https://doi.org/10.1111/isj.12169

Tarafdar, M., Pullins, E. B., & Ragu‐Nathan, T. S. (2015). Technostress: negative effect on performance and possible mitigations. Information Systems Journal, 25(2), 103-132. https://doi.org/10.1111/isj.12042

Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side: Examining creators, outcomes, and inhibitors of technostress. Communications of the Association for Computing Machinery, 54(9), 113-120. https://doi.org/10.1145/1995376.1995403

Vischer, J. C. (2007). The effects of the physical environment on job performance: Towards a theoretical model of workspace stress. Stress and Health: Journal of the International Society for the Investigation of Stress, 23(3), 175-184. https://doi.org/10.1002/smi.1134

 

What is PsychChat ?

PsychChat started from a simple observation. The issues I hear from clients every day, the complexity, the frustration, the questions that don't have easy answers, deserve a bigger conversation.

Too much work content is overhyped, anecdotal, and not grounded in anything real. PsychChat is my answer to that. Every episode draws on evidence-based research to explore the real issues people face in the world of work, the ones that don't get talked about honestly enough.

My goal is simple. I want every person who listens to PsychChat to walk away with something they can actually use.

I'm Dr Austin Tay, Chartered Psychologist and Fellow of the British and Hong Kong Psychological Societies.