Inside the Practice

Revenue cycle isn’t just a billing department function—it begins before the patient ever walks through the door and continues until the final balance reaches zero. In this episode of Inside the Practice, hosts Olivia Wolf and Matt Shortt break down revenue cycle as a practice-wide responsibility spanning scheduling, registration, clinical documentation, coding, claims, and collections.

They explore common revenue cycle myths, the importance of identifying the root causes behind denials and revenue leakage, and why front-end training and patient experience matter more than many practices realize. The conversation also looks ahead at AI, payer-driven automatic down-coding, revenue integrity, and the need for practices to understand their payer contracts and advocate for appropriate reimbursement.

The takeaway: a strong revenue cycle requires more than a strong billing team. It takes informed leadership, clear ownership, good data, the right technology, and an organization-wide commitment to getting the process right from the start.

Creators and Guests

Host
Matthew Shortt
Matthew Shortt is a respected healthcare leader with extensive experience in musculoskeletal care, clinical operations, and organizational leadership. He has over a decade of clinical practice in orthopedics, including founding and managing a successful private orthopedic practice in Blacksburg, VA. Throughout his career, Matthew has also served as a clinical preceptor and lecturer for multiple physician assistant programs, mentoring future healthcare providers.
Host
Olivia Wolf
Olivia J. Wolf, MBA, CPC, is a seasoned healthcare executive with more than 25 years of experience across medical coding, revenue cycle, clinical operations, practice administration, and business development.

What is Inside the Practice?

Inside the Practice is our monthly podcast featuring longer, in-depth conversations with physicians, practice leaders, and industry experts. Each episode dives into the real challenges and opportunities facing medical practices today, offering insights and strategies to help you stay informed, adaptable, and ready for what’s next.