Returns Unboxed

Everyone has had a terrible returns experience at some point. No doubt, it left you questioning whether you’ll ever buy from that retailer again. That’s the power of customer experience. One bad returns journey can be the end of a consumer’s relationship with a brand.

That’s why episode two of Returns Unboxed is delving into all things customer experience, from our hosts’ own recent nightmares to exploring why returns can be like a toxic ex-partner that just keeps rearing their ugly head. This episode will help you better manage the final touchpoint of a sales transaction to ensure customers aren’t left with a sour taste in their mouth.

All that and another mind-boggling edition of “You found WHAT in the box?” An episode you can’t afford to miss.

What is Returns Unboxed?

If you work in retail, you’ll understand what a challenge returns can be. Returns Unboxed by ReBound aims to help streamline what can be a logistical nightmare, while sharing our experiences of the good, bad and the downright ugly.

We’re a leading omnichannel returns specialist with over 18 years of industry experience. That’s why we know that for every headache-inducing challenge there’s an unmissable opportunity to improve customer experience, reduce costs and get ahead of the curve. We’ve created Returns Unboxed to unpack the ever-evolving landscape of returns, helping you dial-up those opportunities with practical strategies and insights.

Each episode, our host Laura will explore the topics you care about most - from peak season and sustainability, to emerging return data and insights - alongside a range of guests and experts. All this, alongside the soon to be infamous “You found WHAT in the box?” segment, revealing the strangest stories from the frontline of returns.