When you're growing a practice, it's easy to let the numbers start making your decisions for you. Dr. Louis Gilbert refuses to.
Dr. Louis Gilbert, founder and CEO of Cornerstone MD, is building a multi-location family medicine group across Houston and Pasadena, Texas - with a goal of opening a new clinic every year. He joins Jakub Grajcar to talk leadership, integrity, and growing a practice without losing sight of the people it serves. He also talks about his experience as a client of Talkie.ai, implementing an AI receptionist at his practice.
We dig into:
🏥 Dr. Gilbert's #1 tip for growing a practice - grow people before you grow locations, because culture and problem-solvers are what actually scale
🚶 The "Walk with a Doc" program - how a monthly community walk turned patients into family and grew the practice
🌱 "Grow where you're planted" - why the Pasadena and Houston clinics run differently, and how one core standard still holds both together
⚖️ People before profits - what integrity looks like in the everyday decisions practice leaders actually face
📞 Covering the calls you're missing - how Dr. Gilbert kept his front desk and let Talkie AI triage the overflow instead of hiring a 20-person call center
👥 The 3 I's of hiring (via Warren Buffett) - intelligence, initiative, and integrity, and why initiative is the hardest to spot
Resources mentioned:
👤 Guest: Dr. Louis Gilbert
LinkedIn:
https://www.linkedin.com/in/louis-gilbert-26b646184/Instagram:
https://www.instagram.com/_drlouisgilbert_/🏥 Cornerstone MD:
https://cornerstonemd.healthLumé Haus (medical spa):
https://www.lumehaus.health/myWelli (healthcare app in development):
https://www.mywelli.health/🏛️ Texas Medical Association - supported the launch of Walk with a Doc
🧠 Also mentioned
Warren Buffett's "three I's" hiring framework - intelligence, initiative, integrity
🎥 See how Talkie.ai works - AI medical receptionist demo:
https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg