This is Part 2 of a two-part conversation with François Boileau, Canada’s Taxpayer Ombudsperson. In this episode, we continue our candid discussion about fairness in tax administration, CRA service delays, systemic challenges, and what meaningful change could look like for taxpayers and practitioners alike.
Together, we explore the realities facing taxpayers today, the pressures on the Ombudsperson’s office, and why this moment may be ripe for a broader national conversation about Canada’s tax system.
In this episode, we discuss:
- [2:00] CRA standards of service and realistic timelines (what taxpayers can actually expect)
- [6:40] Complaint statistics and emerging trends seen by the Ombudsperson’s office
- [11:00] The Taxpayer Bill of Rights: what it is, what it isn’t, and how it’s used in practice
- [15:35] What keeps the Taxpayer Ombudsman up at night and the biggest challenges ahead
- [19:00] What gives reason for hope, including whether it’s time for a national discussion on taxation
- [23:00] Practical takeaways and advice for tax practitioners navigating today’s system
This episode is especially valuable for tax professionals, advisors, and anyone interested in how fairness, access, and accountability intersect within Canada’s tax system.
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