Scaling Practice Management by Talkie.ai

What does it actually look like when a practice puts culture first - not as a slogan, but as an operating system?

Dr. Joy Evers - board-certified emergency physician, CEO and founder of Healthtopia Clinics, and host of the Your Doctor Wants to Quit podcast - joins Jakub Grajcar to share how she built a four-location integrative primary care practice serving 35,000 patients in Southern California.

From same-day walk-ins to real-time curbside consults between conventional and naturopathic providers, Dr. Joy breaks down what makes Healthtopia's model work - and why it starts with how leaders show up every day.

We dig into:

πŸ₯ Dr. Joy's #1 tip for growing a healthcare practice - why positive culture is the foundation everything else is built on
🧠 What self-reflection and daily writing practice have to do with being a better leader
πŸ‘©β€βš•οΈ How Healthtopia blends conventional medicine with integrative care under one roof - and why that model scales
πŸ“‹ The scheduling structure that makes same-day appointments and walk-ins possible (20- and 40-minute slots with built-in buffer)
🀝 How real-time curbside consults and a provider curriculum make team-based care actually work
πŸ’Š Why Dr. Joy chose insurance-based care over direct primary care - and the accessibility trade-offs involved

Resources mentioned:

πŸ‘€ Guest: Dr. Joy Evers, MD
LI: https://www.linkedin.com/in/joy-evers
IG: https://www.instagram.com/doctorjoymd/

πŸ₯ Healthtopia Clinics: https://healthtopiaclinics.com/

πŸŽ™οΈ Podcast: Your Doctor Wants to Quit
Apple: https://podcasts.apple.com/us/podcast/your-doctor-wants-to-quit/id1799382185
Spotify: https://open.spotify.com/show/6lEmwFrsY94K9436zLOKG9
YouTube: https://www.youtube.com/channel/UCH8eEFDbJzYWqFzHmzAJm5A
⭐ Recommended episode: "Doctor Doctor" - featuring Dr. Alyssa Burnham & Dr. Michael Turner: https://open.spotify.com/episode/3198m5k6zv16VvHaOAM8SE


πŸŽ₯ See how Talkie.ai works - AI medical receptionist demo: https://www.youtube.com/watch?v=oOiJ3ITTrLY&list=PLLjcCBHYN2KoBqm-Dx-8lIwWLuU-CHXSg

What is Scaling Practice Management by Talkie.ai?

Scaling Practice Management is the show for healthcare practice leaders who want to grow smarter, not harder. Real stories, proven strategies, and emerging tech β€” all to help you scale your clinic without burning out your team or sacrificing patient care.