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Imagine paying insurance premiums for years and then one day you actually need it. You're in a hospital, or someone you love is. And the insurer says: no.
In the last financial year, Indian health insurers rejected claims worth ₹30,000 crore. Nearly one in eight claims were denied or left pending.
And what's wild is how far back the problem starts. There are agents filling out forms incorrectly to earn a faster commission. Hospitals that know exactly what a surgery costs but keep the number vague on purpose. And insurers operating on margins so thin that scrutinising every claim is more about survival than greed.
The Ken reporter Sudeshna Ray dived into this for The Ken’s Make India Competitive Again newsletter. Host Snigdha Sharma reads it for you in this episode.
Apply for The Ken's Event Manager role here
Daybreak is produced from the newsroom of The Ken, India’s first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.
In the last financial year, Indian health insurers rejected claims worth ₹30,000 crore. Nearly one in eight claims were denied or left pending.
And what's wild is how far back the problem starts. There are agents filling out forms incorrectly to earn a faster commission. Hospitals that know exactly what a surgery costs but keep the number vague on purpose. And insurers operating on margins so thin that scrutinising every claim is more about survival than greed.
The Ken reporter Sudeshna Ray dived into this for The Ken’s Make India Competitive Again newsletter. Host Snigdha Sharma reads it for you in this episode.
Apply for The Ken's Event Manager role here
Daybreak is produced from the newsroom of The Ken, India’s first subscriber-only business news platform. Subscribe for more exclusive, deeply-reported, and analytical business stories.
Creators and Guests
What is Daybreak?
Business news is complex and overwhelming. It doesn’t have to be. Every day of the week, from Monday to Friday, Daybreak tells one business story that’s significant, simple and powerful.
Hosted from The Ken’s newsroom by Snigdha Sharma and Rachel Varghese, Daybreak relies on years of original reporting and analysis by some of India’s most experienced and talented business journalists.