The Success Revenue Podcast

How is the customer experience landscape evolving in Saudi Arabia's booming startup ecosystem? What's the delicate balance between AI innovation and the essential human touch in CX?

Our guest in this episode is Almohannad Alsbeai, a seasoned Customer Experience (CX) leader from Saudi Arabia, who shares his extensive expertise and passion for creating exceptional customer journeys. With his deep understanding of both hardware and software experiences, Almohannad offers valuable insights on the critical distinctions between customer success and customer experience, and why empathy remains the foundation of effective CX.

Almohannad reveals the challenges of implementing CX strategies in different cultural contexts, the importance of cross-departmental collaboration, and practical approaches to proving CX value to leadership by connecting initiatives to tangible business outcomes. He also discusses the thriving Saudi startup ecosystem, the role of resilience in CX leadership, and how AI can enhance—but never replace—genuine human interactions.

In this episode:
  • The evolution of customer experience in the Middle East and Saudi Arabia
  • Why CX is a passion, not just a profession, for successful leaders
  • The critical role of empathy in understanding customer needs
  • How culture impacts CX implementation and strategies
  • The distinction between customer success and the broader customer experience
  • Strategies for gaining leadership buy-in for CX initiatives
  • The thriving startup ecosystem in Saudi Arabia and its unique opportunities
  • How to effectively integrate AI while maintaining the human touch
  • Building a strong knowledge base for effective AI implementation
  • Why resilience is a key trait for CX leaders navigating challenges
  • Proving CX value by linking initiatives to cost reduction and revenue generation

Ready to discover how customer experience is becoming a competitive advantage in the Middle East? Join us for this insightful conversation with Almohannad Alsbeai about the future of CX, the power of genuine human connections, and the strategic integration of AI in customer experience. Tune in now!

Follow Almohannad Alsbeai

This episode was brought to you by RevSetter & medlify. 

Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!

—-----

Follow: 
Hosts: 
Haydar - LinkedIn 
Ivy - LinkedIn 

Creators and Guests

Host
Haydar Al-Saad
Haydar Al-Saad is the founder and CEO of RevSetter, the Customer Success & Revenue platform that turns CS into the new revenue engine. With almost two decades of experience in building and leading customer-centric teams & organizations, I have a passion for helping companies and teams unlock the potential of every customer in order to improve retention, accelerate expansion, and fuel revenue growth.
Host
Ivy Forero

What is The Success Revenue Podcast?

The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.