Subscribe
Share
Share
Embed
In this episode, our host Dr. Nassim Abdi sits down with Loren Hudson, Comcast's senior vice president and chief diversity officer.
Loren shared inspiring stories about how Comcast promotes empathy in action through inclusive behaviors, tools for learning and implementing inclusive practices, and employee resource groups that provided invaluable support to colleagues during the challenges of the COVID-19 pandemic.
The conversation between our host, Dr. Nassim Abdi, and Loren highlighted the importance of vulnerability, transparency, and responsibility in leadership. They discussed the power of stories in building empathy, the necessity of continual effort and learning in diversity, equity, and inclusion initiatives, and the positive impact of feedback mechanisms in creating a culture of listening and understanding within organizations.
Timestamps
00:00 Excited to learn, share experiences, empathy-driven leadership.
04:34 Family instilled community service, empathy, and action.
06:42 Encouraging empathetic leadership, fostering inclusive behaviors.
10:24 Lauren is a perfect role model leader.
13:19 Employee surveys, feedback, action, inclusivity, product ideas.
19:04 Seeking practical ways to build empathy through storytelling.
22:13 Development of voice-recognizing accessibility remote at Comcast.
24:41 Improving accessibility through ENPS and ASL support.
29:31 Challenges sharing motherhood at work; benefits later.
31:57 Embrace vulnerability, show transparency, and be authentic.
33:44 During COVID, shared personal experiences helped others.
Connect with Loren Hudson
Website: https://corporate.comcast.com/
Creators & Guests
What is Empathy Matters?
"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace.
The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challenges through storytelling, and advanced techniques for maintaining engaging and relevant training content. The podcast closes with insights into common misconceptions about workplace empathy, its future trajectory, and practical steps for cultivating an empathetic corporate culture.
Powered by StoryBolt: https://www.storybolt.com/
Podcast Produced by Old Soul: https://aoldsoul.com/