In this episode, Customer Experience Manager Karen Ray joins us to talk about Ask Raleigh, the City’s online tool that launched last year. Accessible through our website, Ask Raleigh lets residents request services, submit questions, or report concerns of any type. Anything from potholes to fallen trees and street signs, and public nuisances like tall grass or trash that's been dumped. Karen also shares how this tool fits into a larger customer experience strategy that will continue to grow as the new City Hall opens next year. Her message is simple: we’re here to help—don’t hesitate to reach out.
What is Your City, Answered?
Your City, Answered is the City of Raleigh's quick, question-and-answer-style podcast that dives into one question from our community in every episode. Hosts Ran Northam and Katie Dombrowski sit down with city staff and special guests to unpack the topics that matter most to you.