Service Evolution

Shownotes:
(0:55) Introducing Jim Robinson
(4:22) First lead yourself
(6:37) When are you ready to lead?
(6:24) Balancing Availability and Boundaries
(10:32) Listening to your team
(11:25) Knowledge of Business Operations & Vision 
(13:48) Prioritizing Both The Mission and Your People
(17:06) Servant Leadership in Local Communities
(20:51) The Takeaway & Wrap Up

Links:
Shawn Black
Jim Robinson
Consistently Great Performance with Jim Robinson
Top 3 Principles of Leadership / Business Harvard Review

Quotes:

“Hate Fridays, love Mondays.”  (2:58) - Jim Robinson

“ If money is your sole focus, or that golden egg on that one project…  I can assure you, you won't have 36 years in business, you'll have about 3.6 minutes. It's a radically different thought process than a lot of businesses.”  (15:45) - Jim Robinson

“You have got to go have a new experience, whether it's an expensive restaurant you wouldn't normally go to, or a resort, something that you wouldn't normally experience. You have to go do these things because they open you.”  (5:21) - Jim Robinson

“What worked today isn't going to get us where we need to be tomorrow. It's now a new survival skill and it's only going to help us survive today.”  (13:20) - Jim Robinson

"You have to give back or you will not receive. You'll see people that do this drown very quickly. If they're just focused on self-success rather than helping others."  20:13) - Jim Robinson

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What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.