Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.
Show Notes
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2:24) Common Hurdles Service Industry Professionals Face
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4:27) Keeping a Positive Mindset in the Face of Adversity
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12:13) Coaching and Mentor Relationships
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16:23) Decision-Making and Accountability
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20:09) Strategies for Setting Goals
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26:57) How Setting Goals Leads to New Journeys
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31:04) Turning Negativity into Positivity
Links
Quotes
“
I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not you—taking the ownership of that is really a change.” - Jim Robinson, (
5:08)
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Adding the positivity to a negative situation will change it very quickly. It usually leads to great ownership. It usually leads to a great education opportunity. There’s nothing negative about those.” - Jim Robinson, (
11:27)
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Setting goals isn’t about the goal. Setting goals is about the journey. So, you set a goal to take you on a new journey, and from that new journey, you will develop new goals or aspirations.” - Jim Robinson, (
27:50)
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.