In this episode you will learn how to build client relationships that outlast contracts, when to say no to a customer to protect your business, how a national delivery network is testing robotics and AI, and what it really takes to stay relevant as the industry changes.
Host Jason Burns sits down with Kevin Truett, EVP of Business Development at Speedy Delivery, a company that started with one blue truck and now runs white glove final mile and pool distribution across the country. Kevin is also a former pastor, an author, a professor, and a humanitarian who has built water wells and schools in East Africa, and this conversation moves between building a delivery business and building a life.
They get into what pool distribution actually is and why it changed the business, why white glove and big and bulky is the hardest work in last mile, and Kevin's Four Rs framework for relationships: real, relatable, relevant, relational. He explains why saying no to a customer, and even firing one, protects the business, how Speedy is testing warehouse robotics and what automation means downstream, and his take on faith, purpose, and staying relevant as the game changes. He closes with the Las Vegas story behind his book Upgrade and the last to first mindset that drives it.
This episode is brought to you by CXT Software, the intelligent delivery management platform for courier and last mile logistics, helping teams automate dispatching, routing, and customer updates.
What is Last2First Podcast?
Welcome to Last 2 First, the podcast dedicated to exploring the final mile in logistics and the unique challenges faced by business owners in this vital industry. Each episode features insightful conversations with industry experts, entrepreneurs, and thought leaders who share their experiences, strategies, and innovations shaping the future of final mile delivery.
Join us as we dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether you're a seasoned logistics professional or a business owner looking to improve your operations, Last 2 First offers valuable insights and actionable advice to help you lead your business to success.
Tune in and discover how to turn the last mile into your first priority!