{"version":"1.0.0","segments":[{"speaker":"Narrator","startTime":7.47,"endTime":10.17,"body":"Welcome to the IT"},{"speaker":"Narrator","startTime":7.47,"endTime":10.17,"body":"Matters podcast, where we"},{"speaker":"Narrator","startTime":10.17,"endTime":13.8,"body":"explore why IT matters and"},{"speaker":"Narrator","startTime":10.17,"endTime":13.8,"body":"matters pertaining to IT."},{"speaker":"Keith Hawkey","startTime":18.33,"endTime":21.81,"body":"Todd, welcome to"},{"speaker":"Keith Hawkey","startTime":18.33,"endTime":21.81,"body":"the IT Matters podcast. It's"},{"speaker":"Keith Hawkey","startTime":21.81,"endTime":22.53,"body":"great to have you."},{"speaker":"Todd Capriotti","startTime":22.93,"endTime":24.91,"body":"Thanks, Keith."},{"speaker":"Todd Capriotti","startTime":22.93,"endTime":24.91,"body":"Appreciate it. It's nice being"},{"speaker":"Todd Capriotti","startTime":24.91,"endTime":27.04,"body":"here. And thanks for finding me."},{"speaker":"Keith Hawkey","startTime":27.33,"endTime":30.81,"body":"You know, I'm"},{"speaker":"Keith Hawkey","startTime":27.33,"endTime":30.81,"body":"known to find people. So it's,"},{"speaker":"Keith Hawkey","startTime":31.23,"endTime":36.0,"body":"it's a pleasure. I picked you"},{"speaker":"Keith Hawkey","startTime":31.23,"endTime":36.0,"body":"out of a lot of the IT leaders"},{"speaker":"Keith Hawkey","startTime":36.0,"endTime":40.29,"body":"that I was looking to bring on,"},{"speaker":"Keith Hawkey","startTime":36.0,"endTime":40.29,"body":"particularly around your"},{"speaker":"Keith Hawkey","startTime":40.29,"endTime":43.98,"body":"experience in the healthcare"},{"speaker":"Keith Hawkey","startTime":40.29,"endTime":43.98,"body":"industry, and the unique"},{"speaker":"Keith Hawkey","startTime":43.98,"endTime":49.47,"body":"challenges that are beset upon"},{"speaker":"Keith Hawkey","startTime":43.98,"endTime":49.47,"body":"IT leaders that are tasked with"},{"speaker":"Keith Hawkey","startTime":51.06,"endTime":56.4,"body":"securing sensitive patient data,"},{"speaker":"Keith Hawkey","startTime":51.06,"endTime":56.4,"body":"and the healthcare industry is"},{"speaker":"Keith Hawkey","startTime":56.4,"endTime":60.54,"body":"the number one target for"},{"speaker":"Keith Hawkey","startTime":56.4,"endTime":60.54,"body":"malicious cybercriminals today."},{"speaker":"Keith Hawkey","startTime":60.54,"endTime":66.51,"body":"So glad to have you on. Before"},{"speaker":"Keith Hawkey","startTime":60.54,"endTime":66.51,"body":"we dive into some of your unique"},{"speaker":"Keith Hawkey","startTime":66.51,"endTime":70.56,"body":"experiences, Todd, can you tell"},{"speaker":"Keith Hawkey","startTime":66.51,"endTime":70.56,"body":"our listeners a little bit about"},{"speaker":"Keith Hawkey","startTime":71.16,"endTime":74.37,"body":"where you came from? I know you"},{"speaker":"Keith Hawkey","startTime":71.16,"endTime":74.37,"body":"grew up in Philly. How did you"},{"speaker":"Keith Hawkey","startTime":74.37,"endTime":77.97,"body":"get to where you gare today?"},{"speaker":"Keith Hawkey","startTime":74.37,"endTime":77.97,"body":"What's the short and sweet story"},{"speaker":"Keith Hawkey","startTime":77.97,"endTime":79.74,"body":"of how you got to where you are?"},{"speaker":"Todd Capriotti","startTime":79.0,"endTime":82.39,"body":"I mean, great"},{"speaker":"Todd Capriotti","startTime":79.0,"endTime":82.39,"body":"question. I grew up in Philly,"},{"speaker":"Todd Capriotti","startTime":82.48,"endTime":85.45,"body":"born and raised, I've lived"},{"speaker":"Todd Capriotti","startTime":82.48,"endTime":85.45,"body":"there most of my life. I no"},{"speaker":"Todd Capriotti","startTime":85.45,"endTime":88.54,"body":"longer live there. I ended up"},{"speaker":"Todd Capriotti","startTime":85.45,"endTime":88.54,"body":"with the hospitals working for"},{"speaker":"Todd Capriotti","startTime":88.57,"endTime":93.07,"body":"another company in Virginia"},{"speaker":"Todd Capriotti","startTime":88.57,"endTime":93.07,"body":"running their IT shop. And they"},{"speaker":"Todd Capriotti","startTime":93.07,"endTime":95.68,"body":"were having a lot of issues"},{"speaker":"Todd Capriotti","startTime":93.07,"endTime":95.68,"body":"regarding, you know,"},{"speaker":"Todd Capriotti","startTime":95.68,"endTime":100.12,"body":"sustainability, a lot of issues"},{"speaker":"Todd Capriotti","startTime":95.68,"endTime":100.12,"body":"with their technology stack that"},{"speaker":"Todd Capriotti","startTime":100.12,"endTime":103.81,"body":"I tried to fix. And this will"},{"speaker":"Todd Capriotti","startTime":100.12,"endTime":103.81,"body":"probably play out in your"},{"speaker":"Todd Capriotti","startTime":103.81,"endTime":110.14,"body":"questions later. The issue was"},{"speaker":"Todd Capriotti","startTime":103.81,"endTime":110.14,"body":"around the problem of listening"},{"speaker":"Todd Capriotti","startTime":110.14,"endTime":116.14,"body":"and doing. My job currently is"},{"speaker":"Todd Capriotti","startTime":110.14,"endTime":116.14,"body":"in Wahiawa, Hawaii. I live in"},{"speaker":"Todd Capriotti","startTime":116.14,"endTime":120.34,"body":"Charlotte, but I was out there"},{"speaker":"Todd Capriotti","startTime":116.14,"endTime":120.34,"body":"for two years. I've lived here"},{"speaker":"Todd Capriotti","startTime":120.34,"endTime":123.37,"body":"for about a year and changed."},{"speaker":"Todd Capriotti","startTime":120.34,"endTime":123.37,"body":"There's a lot of challenges in"},{"speaker":"Todd Capriotti","startTime":123.37,"endTime":127.6,"body":"Hawaii in general. But my job"},{"speaker":"Todd Capriotti","startTime":123.37,"endTime":127.6,"body":"there, you know, I got the offer"},{"speaker":"Todd Capriotti","startTime":127.63,"endTime":130.48,"body":"when I was sort of talking to"},{"speaker":"Todd Capriotti","startTime":127.63,"endTime":130.48,"body":"them around COVID. When COVID"},{"speaker":"Todd Capriotti","startTime":130.48,"endTime":133.06,"body":"first started, they really"},{"speaker":"Todd Capriotti","startTime":130.48,"endTime":133.06,"body":"needed somebody to come out"},{"speaker":"Todd Capriotti","startTime":133.06,"endTime":137.71,"body":"there. The CFO out there is my"},{"speaker":"Todd Capriotti","startTime":133.06,"endTime":137.71,"body":"former boss from a health care"},{"speaker":"Todd Capriotti","startTime":137.71,"endTime":141.46,"body":"company I worked for in"},{"speaker":"Todd Capriotti","startTime":137.71,"endTime":141.46,"body":"Wilmington, Delaware. He sort of"},{"speaker":"Todd Capriotti","startTime":141.46,"endTime":144.49,"body":"picked my brain while I was with"},{"speaker":"Todd Capriotti","startTime":141.46,"endTime":144.49,"body":"the manufacturing company in"},{"speaker":"Todd Capriotti","startTime":144.49,"endTime":147.76,"body":"Virginia, about different"},{"speaker":"Todd Capriotti","startTime":144.49,"endTime":147.76,"body":"problems they were having at the"},{"speaker":"Todd Capriotti","startTime":147.76,"endTime":151.84,"body":"hospital. And you know, what my"},{"speaker":"Todd Capriotti","startTime":147.76,"endTime":151.84,"body":"thoughts were around the"},{"speaker":"Todd Capriotti","startTime":151.84,"endTime":155.59,"body":"hospital and, and sort of how I"},{"speaker":"Todd Capriotti","startTime":151.84,"endTime":155.59,"body":"would help them. And, you know,"},{"speaker":"Todd Capriotti","startTime":154.33,"endTime":165.143,"body":"They're called"},{"speaker":"Todd Capriotti","startTime":154.33,"endTime":165.143,"body":"Aloha shirts. That's like their"},{"speaker":"Todd Capriotti","startTime":155.59,"endTime":157.87,"body":"I tried to tell them different"},{"speaker":"Todd Capriotti","startTime":155.59,"endTime":157.87,"body":"things. And I would... you know,"},{"speaker":"Todd Capriotti","startTime":157.87,"endTime":160.39,"body":"we had a... we have a really"},{"speaker":"Todd Capriotti","startTime":157.87,"endTime":160.39,"body":"good relationship. So giving"},{"speaker":"Todd Capriotti","startTime":160.39,"endTime":163.99,"body":"them advice is not a real issue"},{"speaker":"Todd Capriotti","startTime":160.39,"endTime":163.99,"body":"for me. So I sort of told them"},{"speaker":"Todd Capriotti","startTime":163.99,"endTime":168.01,"body":"what I thought about problems"},{"speaker":"Todd Capriotti","startTime":163.99,"endTime":168.01,"body":"they were having, stability"},{"speaker":"Todd Capriotti","startTime":165.378,"endTime":178.543,"body":"version of a... that's their"},{"speaker":"Todd Capriotti","startTime":165.378,"endTime":178.543,"body":"version of a dress shirt in"},{"speaker":"Todd Capriotti","startTime":168.01,"endTime":171.82,"body":"issues they were running into. I"},{"speaker":"Todd Capriotti","startTime":168.01,"endTime":171.82,"body":"had no idea of the scope of the"},{"speaker":"Todd Capriotti","startTime":171.82,"endTime":175.06,"body":"stability issues when I was"},{"speaker":"Todd Capriotti","startTime":171.82,"endTime":175.06,"body":"having those conversations. So"},{"speaker":"Todd Capriotti","startTime":175.21,"endTime":178.0,"body":"you know, I just gave them basic"},{"speaker":"Todd Capriotti","startTime":175.21,"endTime":178.0,"body":"advice. And sort of he kept"},{"speaker":"Todd Capriotti","startTime":178.12,"endTime":180.88,"body":"calling me or emailing me and"},{"speaker":"Todd Capriotti","startTime":178.12,"endTime":180.88,"body":"asking me for more and more"},{"speaker":"Todd Capriotti","startTime":178.778,"endTime":193.823,"body":"Hawaii. That's how they look at"},{"speaker":"Todd Capriotti","startTime":178.778,"endTime":193.823,"body":"it. It's a dress... it's a dress"},{"speaker":"Todd Capriotti","startTime":180.88,"endTime":183.85,"body":"advice, and would I be willing"},{"speaker":"Todd Capriotti","startTime":180.88,"endTime":183.85,"body":"to help? And I said, \"Yeah,"},{"speaker":"Todd Capriotti","startTime":184.84,"endTime":188.86,"body":"sure, whatever you need.\" So I"},{"speaker":"Todd Capriotti","startTime":184.84,"endTime":188.86,"body":"guess it sort of went down the"},{"speaker":"Todd Capriotti","startTime":188.86,"endTime":193.9,"body":"road. I talked to the CEO, who's"},{"speaker":"Todd Capriotti","startTime":188.86,"endTime":193.9,"body":"now my boss, we started talking"},{"speaker":"Todd Capriotti","startTime":193.9,"endTime":196.27,"body":"about stuff at the hospital. And"},{"speaker":"Todd Capriotti","startTime":193.9,"endTime":196.27,"body":"he was saying how dissatisfied"},{"speaker":"Todd Capriotti","startTime":194.058,"endTime":208.163,"body":"shirt. So I said, \"Well, you"},{"speaker":"Todd Capriotti","startTime":194.058,"endTime":208.163,"body":"know, I have to talk to my wife"},{"speaker":"Todd Capriotti","startTime":196.27,"endTime":200.11,"body":"he was with IT in general. And"},{"speaker":"Todd Capriotti","startTime":196.27,"endTime":200.11,"body":"I, again, tried to give him"},{"speaker":"Todd Capriotti","startTime":200.11,"endTime":203.47,"body":"advice about what I would do and"},{"speaker":"Todd Capriotti","startTime":200.11,"endTime":203.47,"body":"how I would address things and"},{"speaker":"Todd Capriotti","startTime":203.5,"endTime":208.18,"body":"not ever thinking for one second"},{"speaker":"Todd Capriotti","startTime":203.5,"endTime":208.18,"body":"that I was going to become the"},{"speaker":"Todd Capriotti","startTime":208.33,"endTime":214.3,"body":"first next CIO of, of this"},{"speaker":"Todd Capriotti","startTime":208.33,"endTime":214.3,"body":"hospitals. So I think we had"},{"speaker":"Todd Capriotti","startTime":208.398,"endTime":222.503,"body":"and, you know, we have to uproot"},{"speaker":"Todd Capriotti","startTime":208.398,"endTime":222.503,"body":"and it'd be big deal.\" So I"},{"speaker":"Todd Capriotti","startTime":214.3,"endTime":217.63,"body":"like three conversations. And"},{"speaker":"Todd Capriotti","startTime":214.3,"endTime":217.63,"body":"third conversation, he finally"},{"speaker":"Todd Capriotti","startTime":217.63,"endTime":220.96,"body":"sort of said, \"Well, you know,"},{"speaker":"Todd Capriotti","startTime":217.63,"endTime":220.96,"body":"I'd like... I'd like to hire a"},{"speaker":"Todd Capriotti","startTime":220.96,"endTime":224.59,"body":"CIO.\" I'm like, \"Okay. I mean,"},{"speaker":"Todd Capriotti","startTime":220.96,"endTime":224.59,"body":"it's a lot different than having"},{"speaker":"Todd Capriotti","startTime":222.739,"endTime":235.668,"body":"think we had a couple more"},{"speaker":"Todd Capriotti","startTime":222.739,"endTime":235.668,"body":"conversations. And I told my"},{"speaker":"Todd Capriotti","startTime":224.59,"endTime":228.94,"body":"a director and you all you've"},{"speaker":"Todd Capriotti","startTime":224.59,"endTime":228.94,"body":"had is directors. And so, here's"},{"speaker":"Todd Capriotti","startTime":228.94,"endTime":232.6,"body":"what I think you should be"},{"speaker":"Todd Capriotti","startTime":228.94,"endTime":232.6,"body":"looking for. And I'm happy to"},{"speaker":"Todd Capriotti","startTime":232.6,"endTime":235.9,"body":"help you find one.\" And, you"},{"speaker":"Todd Capriotti","startTime":232.6,"endTime":235.9,"body":"know, that's what I thought the"},{"speaker":"Todd Capriotti","startTime":235.9,"endTime":238.93,"body":"process was going to be. I"},{"speaker":"Todd Capriotti","startTime":235.9,"endTime":238.93,"body":"thought he just wanted to help"},{"speaker":"Todd Capriotti","startTime":235.903,"endTime":248.833,"body":"wife and my wife's a trooper,"},{"speaker":"Todd Capriotti","startTime":235.903,"endTime":248.833,"body":"she's the best. She'll go"},{"speaker":"Todd Capriotti","startTime":238.93,"endTime":242.77,"body":"me find their next, you know,"},{"speaker":"Todd Capriotti","startTime":238.93,"endTime":242.77,"body":"their first CIO. Because I never"},{"speaker":"Todd Capriotti","startTime":242.77,"endTime":245.2,"body":"thought I would go there... I"},{"speaker":"Todd Capriotti","startTime":242.77,"endTime":245.2,"body":"never thought that I would, you"},{"speaker":"Todd Capriotti","startTime":245.2,"endTime":247.93,"body":"know, just pick up and go. And"},{"speaker":"Todd Capriotti","startTime":245.2,"endTime":247.93,"body":"so he goes, \"No, you don't"},{"speaker":"Todd Capriotti","startTime":247.93,"endTime":250.09,"body":"understand.\" And I was like,"},{"speaker":"Todd Capriotti","startTime":247.93,"endTime":250.09,"body":"\"What are you talking about?\""},{"speaker":"Todd Capriotti","startTime":249.068,"endTime":263.408,"body":"anywhere, pretty much. And she"},{"speaker":"Todd Capriotti","startTime":249.068,"endTime":263.408,"body":"already worked remotely, so it"},{"speaker":"Todd Capriotti","startTime":250.09,"endTime":252.82,"body":"And he's like, \"No, I want you"},{"speaker":"Todd Capriotti","startTime":250.09,"endTime":252.82,"body":"to be my CIO.\" And I'm like,"},{"speaker":"Todd Capriotti","startTime":253.15,"endTime":255.76,"body":"\"What?\" He's like, \"You're in"},{"speaker":"Todd Capriotti","startTime":253.15,"endTime":255.76,"body":"Hawaii.\" I said, \"I'm in"},{"speaker":"Todd Capriotti","startTime":255.76,"endTime":258.13,"body":"Philadelphia.\" Well, I was in"},{"speaker":"Todd Capriotti","startTime":255.76,"endTime":258.13,"body":"Virginia at the time. I said,"},{"speaker":"Todd Capriotti","startTime":258.37,"endTime":262.24,"body":"\"I'm in Virginia, you know?\" And"},{"speaker":"Todd Capriotti","startTime":258.37,"endTime":262.24,"body":"my CIO is from Philadelphia,"},{"speaker":"Todd Capriotti","startTime":262.24,"endTime":264.25,"body":"he's born... he's born and"},{"speaker":"Todd Capriotti","startTime":262.24,"endTime":264.25,"body":"raised in Philadelphia, too."},{"speaker":"Todd Capriotti","startTime":263.643,"endTime":278.453,"body":"didn't matter to her. Her office"},{"speaker":"Todd Capriotti","startTime":263.643,"endTime":278.453,"body":"was going to let her work from"},{"speaker":"Todd Capriotti","startTime":264.25,"endTime":267.07,"body":"And, you know, CFO, he's born"},{"speaker":"Todd Capriotti","startTime":264.25,"endTime":267.07,"body":"and raised in Delaware. So I"},{"speaker":"Todd Capriotti","startTime":267.07,"endTime":271.21,"body":"mean, we all have that sort of"},{"speaker":"Todd Capriotti","startTime":267.07,"endTime":271.21,"body":"East Coast mentality. And let me"},{"speaker":"Todd Capriotti","startTime":271.21,"endTime":273.31,"body":"tell you having the East Coast"},{"speaker":"Todd Capriotti","startTime":271.21,"endTime":273.31,"body":"mentality in Hawaii is a whole"},{"speaker":"Todd Capriotti","startTime":273.31,"endTime":278.08,"body":"different animal because they're"},{"speaker":"Todd Capriotti","startTime":273.31,"endTime":278.08,"body":"nothing like East Coast people."},{"speaker":"Todd Capriotti","startTime":278.08,"endTime":278.47,"body":"So..."},{"speaker":"Keith Hawkey","startTime":278.55,"endTime":280.62,"body":"How many Hawaiian"},{"speaker":"Keith Hawkey","startTime":278.55,"endTime":280.62,"body":"shirts did you own before you"},{"speaker":"Keith Hawkey","startTime":278.688,"endTime":293.263,"body":"wherever she wanted to. So, we"},{"speaker":"Keith Hawkey","startTime":278.688,"endTime":293.263,"body":"decided to go. So, off we went."},{"speaker":"Keith Hawkey","startTime":280.62,"endTime":281.49,"body":"moved down there?"},{"speaker":"Todd Capriotti","startTime":281.7,"endTime":285.3,"body":"Zero. Now I own"},{"speaker":"Todd Capriotti","startTime":281.7,"endTime":285.3,"body":"one. They're not called the"},{"speaker":"Todd Capriotti","startTime":285.3,"endTime":289.11,"body":"Hawaiian shirts, they're called"},{"speaker":"Todd Capriotti","startTime":285.3,"endTime":289.11,"body":"Aloha shirts. Yeah, that's what"},{"speaker":"Todd Capriotti","startTime":289.11,"endTime":290.67,"body":"they're called. They don't call"},{"speaker":"Todd Capriotti","startTime":289.11,"endTime":290.67,"body":"them Hawaiian shirts."},{"speaker":"Keith Hawkey","startTime":291.09,"endTime":292.47,"body":"They're called"},{"speaker":"Keith Hawkey","startTime":291.09,"endTime":292.47,"body":"what?"},{"speaker":"Keith Hawkey","startTime":293.498,"endTime":306.663,"body":"Now, going to Hawaii is a whole"},{"speaker":"Keith Hawkey","startTime":293.498,"endTime":306.663,"body":"different thing. Because"},{"speaker":"Keith Hawkey","startTime":306.898,"endTime":320.298,"body":"you're... you know, I took 20"},{"speaker":"Keith Hawkey","startTime":306.898,"endTime":320.298,"body":"boxes of stuff with me. You"},{"speaker":"Keith Hawkey","startTime":320.533,"endTime":335.108,"body":"don't take furniture, you don't"},{"speaker":"Keith Hawkey","startTime":320.533,"endTime":335.108,"body":"take... you just take whatever"},{"speaker":"Keith Hawkey","startTime":335.343,"endTime":339.34,"body":"you need, and go."},{"speaker":"Keith Hawkey","startTime":339.34,"endTime":342.541,"body":"I can imagine of"},{"speaker":"Keith Hawkey","startTime":339.34,"endTime":342.541,"body":"all the places, you tried to"},{"speaker":"Keith Hawkey","startTime":342.612,"endTime":347.38,"body":"convince your wife to move to"},{"speaker":"Keith Hawkey","startTime":342.612,"endTime":347.38,"body":"Hawaii, it wasn't too hard of a sell."},{"speaker":"Todd Capriotti","startTime":347.0,"endTime":350.006,"body":"Well, you know,"},{"speaker":"Todd Capriotti","startTime":347.0,"endTime":350.006,"body":"I didn't know how I felt about"},{"speaker":"Todd Capriotti","startTime":350.072,"endTime":354.125,"body":"it. Because, I mean, yeah, the"},{"speaker":"Todd Capriotti","startTime":350.072,"endTime":354.125,"body":"weather's great. But there's so"},{"speaker":"Todd Capriotti","startTime":354.19,"endTime":358.112,"body":"many other factors. You know,"},{"speaker":"Todd Capriotti","startTime":354.19,"endTime":358.112,"body":"moving to an island is a weird"},{"speaker":"Todd Capriotti","startTime":358.177,"endTime":361.969,"body":"thing. Again, you're going from"},{"speaker":"Todd Capriotti","startTime":358.177,"endTime":361.969,"body":"the mainland. Yeah, it's a"},{"speaker":"Todd Capriotti","startTime":362.034,"endTime":366.087,"body":"state, it does not feel like,"},{"speaker":"Todd Capriotti","startTime":362.034,"endTime":366.087,"body":"you know, a state. It feels like"},{"speaker":"Todd Capriotti","startTime":366.152,"endTime":367.46,"body":"a different country."},{"speaker":"Keith Hawkey","startTime":367.64,"endTime":371.514,"body":"Yeah. From an IT"},{"speaker":"Keith Hawkey","startTime":367.64,"endTime":371.514,"body":"and technology standpoint down"},{"speaker":"Keith Hawkey","startTime":371.596,"endTime":376.295,"body":"there, are there any solution"},{"speaker":"Keith Hawkey","startTime":371.596,"endTime":376.295,"body":"providers that are local to"},{"speaker":"Keith Hawkey","startTime":376.378,"endTime":381.406,"body":"Hawaii? Any startups? I mean, is"},{"speaker":"Keith Hawkey","startTime":376.378,"endTime":381.406,"body":"it mostly organizations that"},{"speaker":"Keith Hawkey","startTime":381.489,"endTime":386.682,"body":"have, you know, the footprint in"},{"speaker":"Keith Hawkey","startTime":381.489,"endTime":386.682,"body":"Silicon Valley that might have"},{"speaker":"Keith Hawkey","startTime":386.764,"endTime":391.958,"body":"reps down there? Like, what is"},{"speaker":"Keith Hawkey","startTime":386.764,"endTime":391.958,"body":"the... what does the environment"},{"speaker":"Keith Hawkey","startTime":392.04,"endTime":396.08,"body":"look like, from a technology"},{"speaker":"Keith Hawkey","startTime":392.04,"endTime":396.08,"body":"solution standpoint?"},{"speaker":"Todd Capriotti","startTime":396.0,"endTime":398.866,"body":"I didn't have an"},{"speaker":"Todd Capriotti","startTime":396.0,"endTime":398.866,"body":"issue finding them. There's"},{"speaker":"Todd Capriotti","startTime":398.931,"endTime":402.97,"body":"MSPs. So I didn't have an issue"},{"speaker":"Todd Capriotti","startTime":398.931,"endTime":402.97,"body":"finding somebody I needed, but"},{"speaker":"Todd Capriotti","startTime":403.036,"endTime":406.228,"body":"they're all... you know,"},{"speaker":"Todd Capriotti","startTime":403.036,"endTime":406.228,"body":"everybody's in sort of a"},{"speaker":"Todd Capriotti","startTime":406.293,"endTime":410.267,"body":"hodgepodge. And they're not..."},{"speaker":"Todd Capriotti","startTime":406.293,"endTime":410.267,"body":"this is gonna sound weird, but"},{"speaker":"Todd Capriotti","startTime":410.332,"endTime":413.85,"body":"like when you land in the"},{"speaker":"Todd Capriotti","startTime":410.332,"endTime":413.85,"body":"airport in Hawaii, it's like"},{"speaker":"Todd Capriotti","startTime":413.915,"endTime":418.02,"body":"going back in time. Because you"},{"speaker":"Todd Capriotti","startTime":413.915,"endTime":418.02,"body":"see film booths, you see... you"},{"speaker":"Todd Capriotti","startTime":418.085,"endTime":421.929,"body":"see payphones. You see... it's"},{"speaker":"Todd Capriotti","startTime":418.085,"endTime":421.929,"body":"very old and a lot of old in"},{"speaker":"Todd Capriotti","startTime":421.994,"endTime":426.098,"body":"Hawaii. It is beautiful. Don't"},{"speaker":"Todd Capriotti","startTime":421.994,"endTime":426.098,"body":"get me wrong, but it is a lot of"},{"speaker":"Todd Capriotti","startTime":426.163,"endTime":430.007,"body":"old. and a lot of poor, a lot of"},{"speaker":"Todd Capriotti","startTime":426.163,"endTime":430.007,"body":"poverty. That's one of the"},{"speaker":"Todd Capriotti","startTime":430.072,"endTime":434.242,"body":"challenges is trying to sort of"},{"speaker":"Todd Capriotti","startTime":430.072,"endTime":434.242,"body":"find your way. And the community"},{"speaker":"Todd Capriotti","startTime":434.307,"endTime":438.281,"body":"I work in, the hospital is very"},{"speaker":"Todd Capriotti","startTime":434.307,"endTime":438.281,"body":"old. It's an older community,"},{"speaker":"Todd Capriotti","startTime":438.346,"endTime":442.19,"body":"very impoverished. So being at"},{"speaker":"Todd Capriotti","startTime":438.346,"endTime":442.19,"body":"the hospital, you're serving"},{"speaker":"Todd Capriotti","startTime":442.255,"endTime":446.359,"body":"that community, and you want to"},{"speaker":"Todd Capriotti","startTime":442.255,"endTime":446.359,"body":"do the best you can because you"},{"speaker":"Todd Capriotti","startTime":446.424,"endTime":450.268,"body":"want to help these people."},{"speaker":"Todd Capriotti","startTime":446.424,"endTime":450.268,"body":"That's sort of how I look at it."},{"speaker":"Todd Capriotti","startTime":450.333,"endTime":454.503,"body":"I mean, the technology stack in"},{"speaker":"Todd Capriotti","startTime":450.333,"endTime":454.503,"body":"Hawaii is, is fine. I mean, it's"},{"speaker":"Todd Capriotti","startTime":454.568,"endTime":458.737,"body":"different, maybe less providers"},{"speaker":"Todd Capriotti","startTime":454.568,"endTime":458.737,"body":"than placed on the mainland, but"},{"speaker":"Todd Capriotti","startTime":458.802,"endTime":462.842,"body":"I haven't had an issue finding"},{"speaker":"Todd Capriotti","startTime":458.802,"endTime":462.842,"body":"people. Tt hasn't been an issue"},{"speaker":"Todd Capriotti","startTime":462.907,"endTime":467.076,"body":"for me. The issue... the bigger"},{"speaker":"Todd Capriotti","startTime":462.907,"endTime":467.076,"body":"issue is finding people to work."},{"speaker":"Todd Capriotti","startTime":467.141,"endTime":468.51,"body":"That's the challenge."},{"speaker":"Keith Hawkey","startTime":469.53,"endTime":473.49,"body":"Are there any"},{"speaker":"Keith Hawkey","startTime":469.53,"endTime":473.49,"body":"universities in Hawaii that"},{"speaker":"Keith Hawkey","startTime":473.49,"endTime":477.66,"body":"have, you know, a decent... a"},{"speaker":"Keith Hawkey","startTime":473.49,"endTime":477.66,"body":"decent computer science school?"},{"speaker":"Todd Capriotti","startTime":478.29,"endTime":480.21,"body":"The University"},{"speaker":"Todd Capriotti","startTime":478.29,"endTime":480.21,"body":"of Hawaii, I don't really know"},{"speaker":"Todd Capriotti","startTime":480.21,"endTime":483.75,"body":"much about their, their programs"},{"speaker":"Todd Capriotti","startTime":480.21,"endTime":483.75,"body":"and stuff. It's... that's the"},{"speaker":"Todd Capriotti","startTime":483.75,"endTime":484.44,"body":"biggest school."},{"speaker":"Keith Hawkey","startTime":484.56,"endTime":487.08,"body":"Did you guys"},{"speaker":"Keith Hawkey","startTime":484.56,"endTime":487.08,"body":"recruit out of University of"},{"speaker":"Keith Hawkey","startTime":487.08,"endTime":488.31,"body":"Hawaii? You know, some of"},{"speaker":"Keith Hawkey","startTime":487.08,"endTime":488.31,"body":"the...?"},{"speaker":"Todd Capriotti","startTime":488.31,"endTime":491.73,"body":"No, I found"},{"speaker":"Todd Capriotti","startTime":488.31,"endTime":491.73,"body":"people who were like ex-military"},{"speaker":"Todd Capriotti","startTime":493.08,"endTime":498.33,"body":"or just native, you know, island"},{"speaker":"Todd Capriotti","startTime":493.08,"endTime":498.33,"body":"people. So it's a huge military"},{"speaker":"Todd Capriotti","startTime":498.33,"endTime":501.48,"body":"presence there. So that's why"},{"speaker":"Todd Capriotti","startTime":498.33,"endTime":501.48,"body":"the technology is still decent."},{"speaker":"Keith Hawkey","startTime":501.81,"endTime":509.82,"body":"I see. Okay. So,"},{"speaker":"Keith Hawkey","startTime":501.81,"endTime":509.82,"body":"you pack your bags, you tell the"},{"speaker":"Keith Hawkey","startTime":509.82,"endTime":513.99,"body":"wife, \"Hey, you know, gotta new"},{"speaker":"Keith Hawkey","startTime":509.82,"endTime":513.99,"body":"job as the CIO.\""},{"speaker":"Todd Capriotti","startTime":514.2,"endTime":516.39,"body":"Well, I told"},{"speaker":"Todd Capriotti","startTime":514.2,"endTime":516.39,"body":"her, I told her I had an offer."},{"speaker":"Todd Capriotti","startTime":516.51,"endTime":520.44,"body":"And we talked about the offer."},{"speaker":"Todd Capriotti","startTime":516.51,"endTime":520.44,"body":"And I said, \"You know, we'd have"},{"speaker":"Todd Capriotti","startTime":520.44,"endTime":522.9,"body":"to go.\" And I said, \"What do you"},{"speaker":"Todd Capriotti","startTime":520.44,"endTime":522.9,"body":"want to do?\" And she's like,"},{"speaker":"Todd Capriotti","startTime":525.06,"endTime":528.48,"body":"\"Okay.\" That's pretty much the"},{"speaker":"Todd Capriotti","startTime":525.06,"endTime":528.48,"body":"conversation. She's great. My"},{"speaker":"Todd Capriotti","startTime":528.48,"endTime":534.09,"body":"wife is... my wife is awesome."},{"speaker":"Todd Capriotti","startTime":528.48,"endTime":534.09,"body":"And I'll say that on a public"},{"speaker":"Todd Capriotti","startTime":534.96,"endTime":540.45,"body":"forum. She is awesome. She's not"},{"speaker":"Todd Capriotti","startTime":534.96,"endTime":540.45,"body":"afraid to just do and, you"},{"speaker":"Todd Capriotti","startTime":540.45,"endTime":544.98,"body":"know... but I want to do less"},{"speaker":"Todd Capriotti","startTime":540.45,"endTime":544.98,"body":"now because I wanted to sort of"},{"speaker":"Todd Capriotti","startTime":544.98,"endTime":547.26,"body":"stay where I am, stay grounded"},{"speaker":"Todd Capriotti","startTime":544.98,"endTime":547.26,"body":"for a while. I don't want to..."},{"speaker":"Todd Capriotti","startTime":547.77,"endTime":551.1,"body":"I'm not ready to pick up and go"},{"speaker":"Todd Capriotti","startTime":547.77,"endTime":551.1,"body":"again. So, that was my big"},{"speaker":"Todd Capriotti","startTime":551.1,"endTime":551.61,"body":"adventure."},{"speaker":"Keith Hawkey","startTime":552.66,"endTime":554.64,"body":"It's good. It's"},{"speaker":"Keith Hawkey","startTime":552.66,"endTime":554.64,"body":"good to get out... get it out of"},{"speaker":"Keith Hawkey","startTime":554.64,"endTime":560.13,"body":"the system. So you guys head off"},{"speaker":"Keith Hawkey","startTime":554.64,"endTime":560.13,"body":"to Hawaii and you are now the"},{"speaker":"Keith Hawkey","startTime":560.13,"endTime":564.39,"body":"CIO of Wahiawa Hospital."},{"speaker":"Todd Capriotti","startTime":565.14,"endTime":566.31,"body":"Wahiawa General"},{"speaker":"Todd Capriotti","startTime":565.14,"endTime":566.31,"body":"Hospital."},{"speaker":"Keith Hawkey","startTime":566.31,"endTime":571.14,"body":"Wahiawa. Wahiawa"},{"speaker":"Keith Hawkey","startTime":566.31,"endTime":571.14,"body":"Hospital. And what what did you"},{"speaker":"Keith Hawkey","startTime":571.14,"endTime":577.89,"body":"walk into? What was... what did"},{"speaker":"Keith Hawkey","startTime":571.14,"endTime":577.89,"body":"the IT team look like? What were"},{"speaker":"Keith Hawkey","startTime":577.92,"endTime":580.89,"body":"some of the major challenges the"},{"speaker":"Keith Hawkey","startTime":577.92,"endTime":580.89,"body":"hospital was dealing with at the"},{"speaker":"Keith Hawkey","startTime":580.89,"endTime":587.88,"body":"time? And what were your first"},{"speaker":"Keith Hawkey","startTime":580.89,"endTime":587.88,"body":"steps to helping solve some of"},{"speaker":"Keith Hawkey","startTime":587.88,"endTime":588.78,"body":"those problems?"},{"speaker":"Todd Capriotti","startTime":588.99,"endTime":592.98,"body":"Okay, so I"},{"speaker":"Todd Capriotti","startTime":588.99,"endTime":592.98,"body":"walked into a hospital that's,"},{"speaker":"Todd Capriotti","startTime":593.55,"endTime":597.51,"body":"you know, an older hospital in"},{"speaker":"Todd Capriotti","startTime":593.55,"endTime":597.51,"body":"the older community. I remember"},{"speaker":"Todd Capriotti","startTime":597.51,"endTime":603.93,"body":"my first day and I sort of"},{"speaker":"Todd Capriotti","startTime":597.51,"endTime":603.93,"body":"looked around in the data"},{"speaker":"Todd Capriotti","startTime":603.93,"endTime":608.25,"body":"center, and I was trying to get"},{"speaker":"Todd Capriotti","startTime":603.93,"endTime":608.25,"body":"a lay... my biggest problem I"},{"speaker":"Todd Capriotti","startTime":608.25,"endTime":615.09,"body":"had was, I had no documentation"},{"speaker":"Todd Capriotti","startTime":608.25,"endTime":615.09,"body":"of any kind. Nothing. So I had"},{"speaker":"Todd Capriotti","startTime":615.09,"endTime":620.04,"body":"no idea what was what, what was"},{"speaker":"Todd Capriotti","startTime":615.09,"endTime":620.04,"body":"where. I had... we had to create"},{"speaker":"Todd Capriotti","startTime":620.04,"endTime":626.22,"body":"it all. So my team, when I got"},{"speaker":"Todd Capriotti","startTime":620.04,"endTime":626.22,"body":"there, was two people, and one"},{"speaker":"Todd Capriotti","startTime":626.22,"endTime":629.94,"body":"person had just given their"},{"speaker":"Todd Capriotti","startTime":626.22,"endTime":629.94,"body":"notice. Others had already had"},{"speaker":"Todd Capriotti","startTime":629.94,"endTime":635.4,"body":"either left or left before I got"},{"speaker":"Todd Capriotti","startTime":629.94,"endTime":635.4,"body":"there, so you know, or let go."},{"speaker":"Todd Capriotti","startTime":636.21,"endTime":641.04,"body":"So my biggest issue coming in"},{"speaker":"Todd Capriotti","startTime":636.21,"endTime":641.04,"body":"was to sort of try to get a lay"},{"speaker":"Todd Capriotti","startTime":641.04,"endTime":645.72,"body":"of the land and understand what"},{"speaker":"Todd Capriotti","startTime":641.04,"endTime":645.72,"body":"I had that was good and what I"},{"speaker":"Todd Capriotti","startTime":645.72,"endTime":649.92,"body":"had that was not so good. The"},{"speaker":"Todd Capriotti","startTime":645.72,"endTime":649.92,"body":"problem I was running into was"},{"speaker":"Todd Capriotti","startTime":650.76,"endTime":657.15,"body":"the network had about a 75% up"},{"speaker":"Todd Capriotti","startTime":650.76,"endTime":657.15,"body":"time. So it kept going down"},{"speaker":"Todd Capriotti","startTime":657.63,"endTime":661.26,"body":"every day. Went down. I want to"},{"speaker":"Todd Capriotti","startTime":657.63,"endTime":661.26,"body":"say this in a nice way, I don't"},{"speaker":"Todd Capriotti","startTime":661.26,"endTime":666.6,"body":"want to sound harsh, but the"},{"speaker":"Todd Capriotti","startTime":661.26,"endTime":666.6,"body":"biggest problem that I saw..."},{"speaker":"Todd Capriotti","startTime":667.5,"endTime":670.5,"body":"and I'm a guy who grew up in"},{"speaker":"Todd Capriotti","startTime":667.5,"endTime":670.5,"body":"infrastructure, so I understand"},{"speaker":"Todd Capriotti","startTime":670.5,"endTime":674.43,"body":"the infrastructure really well."},{"speaker":"Todd Capriotti","startTime":670.5,"endTime":674.43,"body":"You know, we all grow up"},{"speaker":"Todd Capriotti","startTime":674.43,"endTime":679.56,"body":"somewhere in IT, software, you"},{"speaker":"Todd Capriotti","startTime":674.43,"endTime":679.56,"body":"know, application cloud now. I"},{"speaker":"Todd Capriotti","startTime":679.56,"endTime":682.29,"body":"mean, it's just all depends. So"},{"speaker":"Todd Capriotti","startTime":679.56,"endTime":682.29,"body":"I came up through"},{"speaker":"Todd Capriotti","startTime":682.29,"endTime":685.23,"body":"infrastructure, I was a network"},{"speaker":"Todd Capriotti","startTime":682.29,"endTime":685.23,"body":"admin, I was a helpdesk guy, you"},{"speaker":"Todd Capriotti","startTime":685.23,"endTime":688.26,"body":"know, I was... I came... I was"},{"speaker":"Todd Capriotti","startTime":685.23,"endTime":688.26,"body":"the lowest of the low and now"},{"speaker":"Todd Capriotti","startTime":688.26,"endTime":692.7,"body":"I'm where I am. And that's... it"},{"speaker":"Todd Capriotti","startTime":688.26,"endTime":692.7,"body":"just is what it is. But some"},{"speaker":"Todd Capriotti","startTime":692.7,"endTime":695.01,"body":"people look their nose down, and"},{"speaker":"Todd Capriotti","startTime":692.7,"endTime":695.01,"body":"people from infrastructure, they"},{"speaker":"Todd Capriotti","startTime":695.01,"endTime":698.28,"body":"think, oh. You know, I always"},{"speaker":"Todd Capriotti","startTime":695.01,"endTime":698.28,"body":"say the same thing. \"Well,"},{"speaker":"Todd Capriotti","startTime":698.28,"endTime":701.85,"body":"without my infrastructure, your"},{"speaker":"Todd Capriotti","startTime":698.28,"endTime":701.85,"body":"stuff won't work.\" So what I saw"},{"speaker":"Todd Capriotti","startTime":701.85,"endTime":707.4,"body":"was, I had switches that were"},{"speaker":"Todd Capriotti","startTime":701.85,"endTime":707.4,"body":"neglected, I had servers that"},{"speaker":"Todd Capriotti","startTime":707.4,"endTime":713.04,"body":"were neglected. I had a fairly"},{"speaker":"Todd Capriotti","startTime":707.4,"endTime":713.04,"body":"new server instance that was"},{"speaker":"Todd Capriotti","startTime":713.04,"endTime":717.57,"body":"built on a platform, a virtual"},{"speaker":"Todd Capriotti","startTime":713.04,"endTime":717.57,"body":"platform that I would never use."},{"speaker":"Todd Capriotti","startTime":718.11,"endTime":722.94,"body":"I had a lot of stuff that wasn't"},{"speaker":"Todd Capriotti","startTime":718.11,"endTime":722.94,"body":"really working together. And..."},{"speaker":"Keith Hawkey","startTime":722.94,"endTime":726.03,"body":"Were those the"},{"speaker":"Keith Hawkey","startTime":722.94,"endTime":726.03,"body":"sources of the downtime? What"},{"speaker":"Keith Hawkey","startTime":726.03,"endTime":727.65,"body":"was bringing the network down?"},{"speaker":"Todd Capriotti","startTime":728.85,"endTime":731.22,"body":"Too many VLANs."},{"speaker":"Todd Capriotti","startTime":728.85,"endTime":731.22,"body":"The switches just couldn't"},{"speaker":"Todd Capriotti","startTime":731.22,"endTime":736.14,"body":"handle that because the switches"},{"speaker":"Todd Capriotti","startTime":731.22,"endTime":736.14,"body":"were 12 years old. I would say"},{"speaker":"Todd Capriotti","startTime":736.14,"endTime":740.64,"body":"that the network was in serious"},{"speaker":"Todd Capriotti","startTime":736.14,"endTime":740.64,"body":"decline and neglect was probably"},{"speaker":"Todd Capriotti","startTime":740.67,"endTime":746.07,"body":"part of it. And the guy who was"},{"speaker":"Todd Capriotti","startTime":740.67,"endTime":746.07,"body":"the director before me, did a"},{"speaker":"Todd Capriotti","startTime":746.07,"endTime":752.25,"body":"really poor job of identifying"},{"speaker":"Todd Capriotti","startTime":746.07,"endTime":752.25,"body":"what's wrong, and how to really"},{"speaker":"Todd Capriotti","startTime":752.25,"endTime":757.41,"body":"fix it. And so my challenge was,"},{"speaker":"Todd Capriotti","startTime":752.25,"endTime":757.41,"body":"well, how do I do a strategic"},{"speaker":"Todd Capriotti","startTime":757.41,"endTime":761.04,"body":"assessment, a SWOT analysis,"},{"speaker":"Todd Capriotti","startTime":757.41,"endTime":761.04,"body":"while I'm trying to stabilize"},{"speaker":"Todd Capriotti","startTime":761.04,"endTime":765.39,"body":"the network? I mean, I was in"},{"speaker":"Todd Capriotti","startTime":761.04,"endTime":765.39,"body":"there regularly at 2am trying to"},{"speaker":"Todd Capriotti","startTime":765.39,"endTime":770.46,"body":"get this thing working. I mean,"},{"speaker":"Todd Capriotti","startTime":765.39,"endTime":770.46,"body":"from day one. I was... I left"},{"speaker":"Todd Capriotti","startTime":770.46,"endTime":774.6,"body":"and I came back at 2am. And I"},{"speaker":"Todd Capriotti","startTime":770.46,"endTime":774.6,"body":"was on the phone with people"},{"speaker":"Todd Capriotti","startTime":774.84,"endTime":777.18,"body":"trying to figure out what's"},{"speaker":"Todd Capriotti","startTime":774.84,"endTime":777.18,"body":"going on. Because I didn't know"},{"speaker":"Todd Capriotti","startTime":777.18,"endTime":779.16,"body":"at the time the VLANs were the"},{"speaker":"Todd Capriotti","startTime":777.18,"endTime":779.16,"body":"problem. I didn't know at the"},{"speaker":"Todd Capriotti","startTime":779.16,"endTime":781.86,"body":"time the switches were the"},{"speaker":"Todd Capriotti","startTime":779.16,"endTime":781.86,"body":"problem. I just got there. And"},{"speaker":"Todd Capriotti","startTime":781.86,"endTime":785.01,"body":"I'm like, what's going on? And"},{"speaker":"Todd Capriotti","startTime":781.86,"endTime":785.01,"body":"so I brought in a friend of"},{"speaker":"Todd Capriotti","startTime":785.01,"endTime":789.69,"body":"mine, a guy who's worked with me"},{"speaker":"Todd Capriotti","startTime":785.01,"endTime":789.69,"body":"for the last... now 10 years,"},{"speaker":"Todd Capriotti","startTime":791.1,"endTime":794.76,"body":"sort of helped me virtually,"},{"speaker":"Todd Capriotti","startTime":791.1,"endTime":794.76,"body":"with some of the stuff. He's now"},{"speaker":"Todd Capriotti","startTime":794.76,"endTime":799.92,"body":"my senior network admin. And I"},{"speaker":"Todd Capriotti","startTime":794.76,"endTime":799.92,"body":"managed to find the former"},{"speaker":"Todd Capriotti","startTime":799.92,"endTime":804.45,"body":"consulting MSP that was working"},{"speaker":"Todd Capriotti","startTime":799.92,"endTime":804.45,"body":"with the hospital and helped"},{"speaker":"Todd Capriotti","startTime":804.45,"endTime":809.61,"body":"design a lot of the network. So"},{"speaker":"Todd Capriotti","startTime":804.45,"endTime":809.61,"body":"I got them, and I reengaged"},{"speaker":"Todd Capriotti","startTime":809.61,"endTime":813.57,"body":"them, you know, because they"},{"speaker":"Todd Capriotti","startTime":809.61,"endTime":813.57,"body":"were fired by the guy before me."},{"speaker":"Todd Capriotti","startTime":813.66,"endTime":816.39,"body":"And I was like, \"Why would he"},{"speaker":"Todd Capriotti","startTime":813.66,"endTime":816.39,"body":"fire you if you guys have all"},{"speaker":"Todd Capriotti","startTime":816.39,"endTime":818.85,"body":"these problems?\" And he's"},{"speaker":"Todd Capriotti","startTime":816.39,"endTime":818.85,"body":"like... they're like, \"We don't"},{"speaker":"Todd Capriotti","startTime":818.85,"endTime":822.72,"body":"know.\" So anyway, so I worked"},{"speaker":"Todd Capriotti","startTime":818.85,"endTime":822.72,"body":"with them to get the network"},{"speaker":"Todd Capriotti","startTime":823.08,"endTime":827.58,"body":"stable. So we got rid of about"},{"speaker":"Todd Capriotti","startTime":823.08,"endTime":827.58,"body":"50 VLANs. I think we had"},{"speaker":"Todd Capriotti","startTime":827.58,"endTime":834.09,"body":"something like 125 or so. Now we"},{"speaker":"Todd Capriotti","startTime":827.58,"endTime":834.09,"body":"have like 30ish. I stabilized"},{"speaker":"Todd Capriotti","startTime":834.18,"endTime":839.31,"body":"the network, immediately, just"},{"speaker":"Todd Capriotti","startTime":834.18,"endTime":839.31,"body":"to sort of get it to a place"},{"speaker":"Todd Capriotti","startTime":839.31,"endTime":843.87,"body":"where I know that it's going to"},{"speaker":"Todd Capriotti","startTime":839.31,"endTime":843.87,"body":"stay up every day, and not go"},{"speaker":"Todd Capriotti","startTime":843.87,"endTime":846.99,"body":"down. And that's sort of how we"},{"speaker":"Todd Capriotti","startTime":843.87,"endTime":846.99,"body":"did it over the period of"},{"speaker":"Todd Capriotti","startTime":847.2,"endTime":849.75,"body":"however long it took us, a week"},{"speaker":"Todd Capriotti","startTime":847.2,"endTime":849.75,"body":"or so."},{"speaker":"Keith Hawkey","startTime":850.2,"endTime":852.42,"body":"Why were there so"},{"speaker":"Keith Hawkey","startTime":850.2,"endTime":852.42,"body":"many VLANs? What was the"},{"speaker":"Keith Hawkey","startTime":852.42,"endTime":856.41,"body":"strategy around the segmentation"},{"speaker":"Keith Hawkey","startTime":852.42,"endTime":856.41,"body":"of all of these VLANs?"},{"speaker":"Todd Capriotti","startTime":857.16,"endTime":859.77,"body":"I think that"},{"speaker":"Todd Capriotti","startTime":857.16,"endTime":859.77,"body":"they thought, you know, that the"},{"speaker":"Todd Capriotti","startTime":859.83,"endTime":863.52,"body":"people in IT thought that they"},{"speaker":"Todd Capriotti","startTime":859.83,"endTime":863.52,"body":"needed a VLAN for everything."},{"speaker":"Todd Capriotti","startTime":864.0,"endTime":867.63,"body":"And that's not the way it works."},{"speaker":"Todd Capriotti","startTime":864.0,"endTime":867.63,"body":"So I was... you know, I tried to"},{"speaker":"Todd Capriotti","startTime":867.63,"endTime":871.26,"body":"talk to the people who were"},{"speaker":"Todd Capriotti","startTime":867.63,"endTime":871.26,"body":"there before they left and they"},{"speaker":"Todd Capriotti","startTime":871.26,"endTime":875.64,"body":"just... they were all siloed."},{"speaker":"Todd Capriotti","startTime":871.26,"endTime":875.64,"body":"So, they didn't know. And so,"},{"speaker":"Todd Capriotti","startTime":875.67,"endTime":878.22,"body":"you know, they did their thing"},{"speaker":"Todd Capriotti","startTime":875.67,"endTime":878.22,"body":"and whatever, whatever that was,"},{"speaker":"Todd Capriotti","startTime":878.22,"endTime":883.5,"body":"and just tried to sort of,"},{"speaker":"Todd Capriotti","startTime":878.22,"endTime":883.5,"body":"again, not get involved. And I"},{"speaker":"Todd Capriotti","startTime":883.5,"endTime":886.47,"body":"don't work that way. So to me,"},{"speaker":"Todd Capriotti","startTime":883.5,"endTime":886.47,"body":"it was all foreign. I was like,"},{"speaker":"Todd Capriotti","startTime":886.8,"endTime":888.87,"body":"\"What are you talking about?"},{"speaker":"Todd Capriotti","startTime":886.8,"endTime":888.87,"body":"Like why are you not involved?"},{"speaker":"Todd Capriotti","startTime":888.9,"endTime":892.47,"body":"You're in IT. Why are you not"},{"speaker":"Todd Capriotti","startTime":888.9,"endTime":892.47,"body":"saying something? Why are you"},{"speaker":"Todd Capriotti","startTime":892.47,"endTime":895.77,"body":"guys not doing this?\" They just"},{"speaker":"Todd Capriotti","startTime":892.47,"endTime":895.77,"body":"didn't know how. They were never"},{"speaker":"Todd Capriotti","startTime":895.77,"endTime":899.61,"body":"trained. So once I figured out"},{"speaker":"Todd Capriotti","startTime":895.77,"endTime":899.61,"body":"sort of what was going on and"},{"speaker":"Todd Capriotti","startTime":899.61,"endTime":902.64,"body":"then I brought those consultants"},{"speaker":"Todd Capriotti","startTime":899.61,"endTime":902.64,"body":"in, like they were on island so"},{"speaker":"Todd Capriotti","startTime":902.64,"endTime":906.93,"body":"I could bring them in. And I had"},{"speaker":"Todd Capriotti","startTime":902.64,"endTime":906.93,"body":"them sort of sit in IT for like"},{"speaker":"Todd Capriotti","startTime":906.93,"endTime":911.46,"body":"the first couple of couple of"},{"speaker":"Todd Capriotti","startTime":906.93,"endTime":911.46,"body":"weeks just to keep things"},{"speaker":"Todd Capriotti","startTime":911.64,"endTime":916.41,"body":"stable. I bought my network guy."},{"speaker":"Todd Capriotti","startTime":911.64,"endTime":916.41,"body":"And then we started to go to"},{"speaker":"Todd Capriotti","startTime":916.41,"endTime":920.4,"body":"work on what we're going to do"},{"speaker":"Todd Capriotti","startTime":916.41,"endTime":920.4,"body":"to sort of fix this network. Now"},{"speaker":"Todd Capriotti","startTime":920.43,"endTime":923.82,"body":"wrap this all around the fact"},{"speaker":"Todd Capriotti","startTime":920.43,"endTime":923.82,"body":"that we're in COVID. So"},{"speaker":"Todd Capriotti","startTime":923.85,"endTime":927.18,"body":"everything is, you know,"},{"speaker":"Todd Capriotti","startTime":923.85,"endTime":927.18,"body":"stopped. And getting stuff,"},{"speaker":"Todd Capriotti","startTime":927.21,"endTime":932.55,"body":"procuring... procurement is"},{"speaker":"Todd Capriotti","startTime":927.21,"endTime":932.55,"body":"really difficult. So let's cut"},{"speaker":"Todd Capriotti","startTime":932.55,"endTime":934.14,"body":"through it, I'll give you the"},{"speaker":"Todd Capriotti","startTime":932.55,"endTime":934.14,"body":"short version. So we went"},{"speaker":"Todd Capriotti","startTime":934.14,"endTime":937.59,"body":"through my analysis, and I"},{"speaker":"Todd Capriotti","startTime":934.14,"endTime":937.59,"body":"thought to myself and my network"},{"speaker":"Todd Capriotti","startTime":937.59,"endTime":941.01,"body":"guy agreed, I said, \"We're never"},{"speaker":"Todd Capriotti","startTime":937.59,"endTime":941.01,"body":"gonna be able to fix this. Why"},{"speaker":"Todd Capriotti","startTime":941.01,"endTime":947.73,"body":"don't we just build a brand new"},{"speaker":"Todd Capriotti","startTime":941.01,"endTime":947.73,"body":"instance? And then we can bring"},{"speaker":"Todd Capriotti","startTime":947.73,"endTime":952.83,"body":"that up, separate from the rest"},{"speaker":"Todd Capriotti","startTime":947.73,"endTime":952.83,"body":"of the network, move everything"},{"speaker":"Todd Capriotti","startTime":952.83,"endTime":957.3,"body":"we need to move on the new"},{"speaker":"Todd Capriotti","startTime":952.83,"endTime":957.3,"body":"instance, onto the new... new"},{"speaker":"Todd Capriotti","startTime":957.3,"endTime":962.43,"body":"VSAN and... or new... they're"},{"speaker":"Todd Capriotti","startTime":957.3,"endTime":962.43,"body":"with Dell, so VxRail and, you"},{"speaker":"Todd Capriotti","startTime":962.43,"endTime":967.11,"body":"know, build the backups off of"},{"speaker":"Todd Capriotti","startTime":962.43,"endTime":967.11,"body":"there and make that a whole"},{"speaker":"Todd Capriotti","startTime":967.11,"endTime":969.66,"body":"VMware instance, then we can"},{"speaker":"Todd Capriotti","startTime":967.11,"endTime":969.66,"body":"figure out what to do with the"},{"speaker":"Todd Capriotti","startTime":969.66,"endTime":975.21,"body":"second instance when we're done."},{"speaker":"Todd Capriotti","startTime":969.66,"endTime":975.21,"body":"And then he had some ideas which"},{"speaker":"Todd Capriotti","startTime":975.21,"endTime":978.54,"body":"I liked. And so, he did that."},{"speaker":"Todd Capriotti","startTime":975.21,"endTime":978.54,"body":"And then, you know, he's, he's"},{"speaker":"Todd Capriotti","startTime":978.54,"endTime":980.07,"body":"like, \"Obviously, well, how are"},{"speaker":"Todd Capriotti","startTime":978.54,"endTime":980.07,"body":"we gonna address security?\" I"},{"speaker":"Todd Capriotti","startTime":980.07,"endTime":983.28,"body":"said, \"We can't address that"},{"speaker":"Todd Capriotti","startTime":980.07,"endTime":983.28,"body":"today. So we got to fix the"},{"speaker":"Todd Capriotti","startTime":983.28,"endTime":987.18,"body":"infrastructure before we can"},{"speaker":"Todd Capriotti","startTime":983.28,"endTime":987.18,"body":"worry about fixing security.\" So"},{"speaker":"Todd Capriotti","startTime":987.18,"endTime":990.48,"body":"we have what we have now, it"},{"speaker":"Todd Capriotti","startTime":987.18,"endTime":990.48,"body":"will work for now, it just won't"},{"speaker":"Todd Capriotti","startTime":990.48,"endTime":995.31,"body":"work long term. So once we did"},{"speaker":"Todd Capriotti","startTime":990.48,"endTime":995.31,"body":"that, you know, with all stuff."},{"speaker":"Todd Capriotti","startTime":996.15,"endTime":1000.35,"body":"And again, as a CIO, or as"},{"speaker":"Todd Capriotti","startTime":996.15,"endTime":1000.35,"body":"anybody who runs IT, you know,"},{"speaker":"Todd Capriotti","startTime":1000.35,"endTime":1004.7,"body":"as a new person, the worst"},{"speaker":"Todd Capriotti","startTime":1000.35,"endTime":1004.7,"body":"thing, at least I feel that you"},{"speaker":"Todd Capriotti","startTime":1004.7,"endTime":1010.58,"body":"can do is go to your, your boss,"},{"speaker":"Todd Capriotti","startTime":1004.7,"endTime":1010.58,"body":"who's the CEO, and, and bring"},{"speaker":"Todd Capriotti","startTime":1010.58,"endTime":1013.85,"body":"the CFO into the conversation"},{"speaker":"Todd Capriotti","startTime":1010.58,"endTime":1013.85,"body":"and say, \"Oh, hey, by the way, I"},{"speaker":"Todd Capriotti","startTime":1013.85,"endTime":1015.5,"body":"have to rip everything out and"},{"speaker":"Todd Capriotti","startTime":1013.85,"endTime":1015.5,"body":"start again.\""},{"speaker":"Keith Hawkey","startTime":1016.19,"endTime":1021.5,"body":"Yeah, that's... it"},{"speaker":"Keith Hawkey","startTime":1016.19,"endTime":1021.5,"body":"typically doesn't go very well,"},{"speaker":"Keith Hawkey","startTime":1021.5,"endTime":1022.52,"body":"unless it was planned."},{"speaker":"Todd Capriotti","startTime":1022.82,"endTime":1025.16,"body":"This is... this"},{"speaker":"Todd Capriotti","startTime":1022.82,"endTime":1025.16,"body":"was the third time I've had to"},{"speaker":"Todd Capriotti","startTime":1025.16,"endTime":1029.45,"body":"have that conversation. In my"},{"speaker":"Todd Capriotti","startTime":1025.16,"endTime":1029.45,"body":"last... three out of my last"},{"speaker":"Todd Capriotti","startTime":1029.45,"endTime":1033.02,"body":"three jobs have been this way."},{"speaker":"Todd Capriotti","startTime":1029.45,"endTime":1033.02,"body":"And I like being in that sort of"},{"speaker":"Todd Capriotti","startTime":1033.02,"endTime":1036.56,"body":"fire. It's just who I am. I've"},{"speaker":"Todd Capriotti","startTime":1033.02,"endTime":1036.56,"body":"responded really well under"},{"speaker":"Todd Capriotti","startTime":1036.56,"endTime":1040.1,"body":"pressure. And I just like"},{"speaker":"Todd Capriotti","startTime":1036.56,"endTime":1040.1,"body":"working in that environment. So,"},{"speaker":"Todd Capriotti","startTime":1040.1,"endTime":1042.86,"body":"I had that conversation. And I"},{"speaker":"Todd Capriotti","startTime":1040.1,"endTime":1042.86,"body":"said to them, \"This is how we're"},{"speaker":"Todd Capriotti","startTime":1042.86,"endTime":1047.03,"body":"going to do it. And there's no"},{"speaker":"Todd Capriotti","startTime":1042.86,"endTime":1047.03,"body":"way around it, there's no way I"},{"speaker":"Todd Capriotti","startTime":1047.03,"endTime":1052.55,"body":"can sort of mitigate this stuff,"},{"speaker":"Todd Capriotti","startTime":1047.03,"endTime":1052.55,"body":"I can put stuff, make stuff more"},{"speaker":"Todd Capriotti","startTime":1052.55,"endTime":1058.04,"body":"stable, as you've seen. But I"},{"speaker":"Todd Capriotti","startTime":1052.55,"endTime":1058.04,"body":"can't fix neglect, and it's"},{"speaker":"Todd Capriotti","startTime":1058.04,"endTime":1063.44,"body":"already too far gone. And the"},{"speaker":"Todd Capriotti","startTime":1058.04,"endTime":1063.44,"body":"equipment is too old, just has"},{"speaker":"Todd Capriotti","startTime":1063.44,"endTime":1066.89,"body":"to... it has to be changed out.\""},{"speaker":"Todd Capriotti","startTime":1063.44,"endTime":1066.89,"body":"And they listened. And they"},{"speaker":"Todd Capriotti","startTime":1066.89,"endTime":1071.33,"body":"heard me and they had a shared"},{"speaker":"Todd Capriotti","startTime":1066.89,"endTime":1071.33,"body":"vision with me. And that's sort"},{"speaker":"Todd Capriotti","startTime":1071.33,"endTime":1073.94,"body":"of how it's been since day one"},{"speaker":"Todd Capriotti","startTime":1071.33,"endTime":1073.94,"body":"is that we've all sort of been"},{"speaker":"Todd Capriotti","startTime":1073.94,"endTime":1078.71,"body":"in sync with each other, and how"},{"speaker":"Todd Capriotti","startTime":1073.94,"endTime":1078.71,"body":"we want to approach, how the"},{"speaker":"Todd Capriotti","startTime":1078.71,"endTime":1082.4,"body":"business wants to approach"},{"speaker":"Todd Capriotti","startTime":1078.71,"endTime":1082.4,"body":"things and how IT can help the"},{"speaker":"Todd Capriotti","startTime":1082.4,"endTime":1083.06,"body":"business."},{"speaker":"Keith Hawkey","startTime":1083.15,"endTime":1085.22,"body":"These"},{"speaker":"Keith Hawkey","startTime":1083.15,"endTime":1085.22,"body":"conversations can be difficult,"},{"speaker":"Keith Hawkey","startTime":1085.22,"endTime":1089.24,"body":"especially if there's not a"},{"speaker":"Keith Hawkey","startTime":1085.22,"endTime":1089.24,"body":"vision of how this"},{"speaker":"Keith Hawkey","startTime":1089.24,"endTime":1093.92,"body":"transformation affects the"},{"speaker":"Keith Hawkey","startTime":1089.24,"endTime":1093.92,"body":"bottom line. So if the network"},{"speaker":"Keith Hawkey","startTime":1093.92,"endTime":1100.76,"body":"is down, if you're up 75% of the"},{"speaker":"Keith Hawkey","startTime":1093.92,"endTime":1100.76,"body":"time, and you're able to"},{"speaker":"Keith Hawkey","startTime":1100.82,"endTime":1108.65,"body":"increase that to 95% or 99% or"},{"speaker":"Keith Hawkey","startTime":1100.82,"endTime":1108.65,"body":"higher, what does that do to the"},{"speaker":"Keith Hawkey","startTime":1108.65,"endTime":1114.2,"body":"bottom line? And, and does that"},{"speaker":"Keith Hawkey","startTime":1108.65,"endTime":1114.2,"body":"help justify the investment in"},{"speaker":"Keith Hawkey","startTime":1114.26,"endTime":1118.73,"body":"new infrastructure? Were you"},{"speaker":"Keith Hawkey","startTime":1114.26,"endTime":1118.73,"body":"able to illustrate that in bits"},{"speaker":"Keith Hawkey","startTime":1118.73,"endTime":1119.69,"body":"and numbers to them?"},{"speaker":"Todd Capriotti","startTime":1119.72,"endTime":1121.31,"body":"Well, yeah, I"},{"speaker":"Todd Capriotti","startTime":1119.72,"endTime":1121.31,"body":"mean, I have a really good"},{"speaker":"Todd Capriotti","startTime":1121.31,"endTime":1123.65,"body":"relationship with the CFO"},{"speaker":"Todd Capriotti","startTime":1121.31,"endTime":1123.65,"body":"obviously, we worked together"},{"speaker":"Todd Capriotti","startTime":1123.65,"endTime":1125.33,"body":"for a long time, so he"},{"speaker":"Todd Capriotti","startTime":1123.65,"endTime":1125.33,"body":"understands where I'm coming"},{"speaker":"Todd Capriotti","startTime":1125.33,"endTime":1128.39,"body":"from when I talk about things."},{"speaker":"Todd Capriotti","startTime":1125.33,"endTime":1128.39,"body":"So, I don't have to get into"},{"speaker":"Todd Capriotti","startTime":1128.39,"endTime":1132.89,"body":"that detail. I do. With him, I"},{"speaker":"Todd Capriotti","startTime":1128.39,"endTime":1132.89,"body":"don't need to. A lot of times"},{"speaker":"Todd Capriotti","startTime":1132.89,"endTime":1135.38,"body":"before I even talk to the CEO,"},{"speaker":"Todd Capriotti","startTime":1132.89,"endTime":1135.38,"body":"I'll talk to him first and sort"},{"speaker":"Todd Capriotti","startTime":1135.38,"endTime":1138.92,"body":"of use him as my sort of"},{"speaker":"Todd Capriotti","startTime":1135.38,"endTime":1138.92,"body":"sounding board and I call him"},{"speaker":"Todd Capriotti","startTime":1138.92,"endTime":1143.81,"body":"the bank. And that's what he is."},{"speaker":"Todd Capriotti","startTime":1138.92,"endTime":1143.81,"body":"And he'll, he'll say to me,"},{"speaker":"Todd Capriotti","startTime":1144.68,"endTime":1149.75,"body":"\"Okay, well, that makes sense."},{"speaker":"Todd Capriotti","startTime":1144.68,"endTime":1149.75,"body":"But can we do this?\" And I'll"},{"speaker":"Todd Capriotti","startTime":1149.75,"endTime":1154.13,"body":"say yes or no. And most times,"},{"speaker":"Todd Capriotti","startTime":1149.75,"endTime":1154.13,"body":"it's no. It's not no because I"},{"speaker":"Todd Capriotti","startTime":1154.13,"endTime":1158.72,"body":"want to say no, it's no because"},{"speaker":"Todd Capriotti","startTime":1154.13,"endTime":1158.72,"body":"it's only a way to get things"},{"speaker":"Todd Capriotti","startTime":1158.72,"endTime":1163.61,"body":"done partially. Like I... the"},{"speaker":"Todd Capriotti","startTime":1158.72,"endTime":1163.61,"body":"problem I have, and what I"},{"speaker":"Todd Capriotti","startTime":1163.61,"endTime":1168.71,"body":"really love working for the"},{"speaker":"Todd Capriotti","startTime":1163.61,"endTime":1168.71,"body":"hospital, but it's like a love"},{"speaker":"Todd Capriotti","startTime":1168.71,"endTime":1173.51,"body":"hate kind of thing. It's"},{"speaker":"Todd Capriotti","startTime":1168.71,"endTime":1173.51,"body":"nonprofit. It's small as far as"},{"speaker":"Todd Capriotti","startTime":1173.51,"endTime":1177.65,"body":"hospitals go. A very small, 125"},{"speaker":"Todd Capriotti","startTime":1173.51,"endTime":1177.65,"body":"bed hospital/ I'd have to"},{"speaker":"Todd Capriotti","startTime":1177.65,"endTime":1181.79,"body":"stretch the dollar, you know, 10"},{"speaker":"Todd Capriotti","startTime":1177.65,"endTime":1181.79,"body":"times around the block and then"},{"speaker":"Todd Capriotti","startTime":1181.79,"endTime":1187.61,"body":"go for 11. So I love that but I"},{"speaker":"Todd Capriotti","startTime":1181.79,"endTime":1187.61,"body":"also don't love it. Does that"},{"speaker":"Todd Capriotti","startTime":1187.61,"endTime":1188.06,"body":"make sense?"},{"speaker":"Keith Hawkey","startTime":1188.0,"endTime":1192.59,"body":"Yeah. It's a"},{"speaker":"Keith Hawkey","startTime":1188.0,"endTime":1192.59,"body":"challenge. If you had... if you"},{"speaker":"Keith Hawkey","startTime":1192.59,"endTime":1196.37,"body":"had a budget, a comfortable"},{"speaker":"Keith Hawkey","startTime":1192.59,"endTime":1196.37,"body":"budget, then you just run out"},{"speaker":"Keith Hawkey","startTime":1196.37,"endTime":1200.57,"body":"and you grab the solutions that"},{"speaker":"Keith Hawkey","startTime":1196.37,"endTime":1200.57,"body":"you need. You got the stack and"},{"speaker":"Keith Hawkey","startTime":1200.57,"endTime":1207.2,"body":"you implement it. But narrowing"},{"speaker":"Keith Hawkey","startTime":1200.57,"endTime":1207.2,"body":"down where the best ROI is, what"},{"speaker":"Keith Hawkey","startTime":1207.2,"endTime":1213.29,"body":"needs to happen now versus next"},{"speaker":"Keith Hawkey","startTime":1207.2,"endTime":1213.29,"body":"year on a limited budget, doing"},{"speaker":"Keith Hawkey","startTime":1213.29,"endTime":1216.47,"body":"the negotiations with the"},{"speaker":"Keith Hawkey","startTime":1213.29,"endTime":1216.47,"body":"vendors making sure that you"},{"speaker":"Keith Hawkey","startTime":1216.47,"endTime":1219.29,"body":"size properly, you're not"},{"speaker":"Keith Hawkey","startTime":1216.47,"endTime":1219.29,"body":"overspending yeah, that..."},{"speaker":"Keith Hawkey","startTime":1219.32,"endTime":1223.19,"body":"that's a unique challenge in and"},{"speaker":"Keith Hawkey","startTime":1219.32,"endTime":1223.19,"body":"of itself."},{"speaker":"Todd Capriotti","startTime":1223.64,"endTime":1226.675,"body":"Yeah so it's a"},{"speaker":"Todd Capriotti","startTime":1223.64,"endTime":1226.675,"body":"place I love to be and a place I"},{"speaker":"Todd Capriotti","startTime":1226.74,"endTime":1230.55,"body":"don't want to be because I'd"},{"speaker":"Todd Capriotti","startTime":1226.74,"endTime":1230.55,"body":"rather just have the money and"},{"speaker":"Todd Capriotti","startTime":1230.615,"endTime":1234.426,"body":"just go out and get it. But I'm"},{"speaker":"Todd Capriotti","startTime":1230.615,"endTime":1234.426,"body":"not built that way. So I go"},{"speaker":"Todd Capriotti","startTime":1234.49,"endTime":1238.365,"body":"through vendors and beat them"},{"speaker":"Todd Capriotti","startTime":1234.49,"endTime":1238.365,"body":"up, and they'll get my number."},{"speaker":"Todd Capriotti","startTime":1238.43,"endTime":1242.434,"body":"And we'll have to come up with"},{"speaker":"Todd Capriotti","startTime":1238.43,"endTime":1242.434,"body":"out-of-the-box solutions to get"},{"speaker":"Todd Capriotti","startTime":1242.499,"endTime":1246.633,"body":"things moving. So that's sort of"},{"speaker":"Todd Capriotti","startTime":1242.499,"endTime":1246.633,"body":"what I did. I did all that prep"},{"speaker":"Todd Capriotti","startTime":1246.697,"endTime":1250.508,"body":"work before I even had the"},{"speaker":"Todd Capriotti","startTime":1246.697,"endTime":1250.508,"body":"conversation so I was ready with"},{"speaker":"Todd Capriotti","startTime":1250.572,"endTime":1254.318,"body":"all my numbers. And I had"},{"speaker":"Todd Capriotti","startTime":1250.572,"endTime":1254.318,"body":"everything, which I try to do. I"},{"speaker":"Todd Capriotti","startTime":1254.383,"endTime":1258.387,"body":"try to always get everything in"},{"speaker":"Todd Capriotti","startTime":1254.383,"endTime":1258.387,"body":"front of me so I see it first."},{"speaker":"Todd Capriotti","startTime":1258.452,"endTime":1261.94,"body":"Because there are times when"},{"speaker":"Todd Capriotti","startTime":1258.452,"endTime":1261.94,"body":"I'll see something and it"},{"speaker":"Todd Capriotti","startTime":1262.004,"endTime":1266.138,"body":"doesn't make any sense to me. So"},{"speaker":"Todd Capriotti","startTime":1262.004,"endTime":1266.138,"body":"I'm not going to try to sell it"},{"speaker":"Todd Capriotti","startTime":1266.203,"endTime":1270.078,"body":"to my boss. Because if I can't"},{"speaker":"Todd Capriotti","startTime":1266.203,"endTime":1270.078,"body":"justify it, how am I going to"},{"speaker":"Todd Capriotti","startTime":1270.142,"endTime":1271.37,"body":"justify it to them?"},{"speaker":"Keith Hawkey","startTime":1271.0,"endTime":1275.896,"body":"You brought in all"},{"speaker":"Keith Hawkey","startTime":1271.0,"endTime":1275.896,"body":"this new equipment, you stood it"},{"speaker":"Keith Hawkey","startTime":1275.992,"endTime":1281.08,"body":"up. Well, I am assuming the"},{"speaker":"Keith Hawkey","startTime":1275.992,"endTime":1281.08,"body":"switching,,, switches and"},{"speaker":"Keith Hawkey","startTime":1281.176,"endTime":1287.32,"body":"servers, and firewalls. Yeah, so"},{"speaker":"Keith Hawkey","startTime":1281.176,"endTime":1287.32,"body":"okay, you stand it up, and what"},{"speaker":"Keith Hawkey","startTime":1287.416,"endTime":1292.984,"body":"was the result? Like what..."},{"speaker":"Keith Hawkey","startTime":1287.416,"endTime":1292.984,"body":"what did you see change after"},{"speaker":"Keith Hawkey","startTime":1293.08,"endTime":1296.44,"body":"this new equipment was implemented?"},{"speaker":"Todd Capriotti","startTime":1296.0,"endTime":1298.508,"body":"Well, it"},{"speaker":"Todd Capriotti","startTime":1296.0,"endTime":1298.508,"body":"couldn't have been at once."},{"speaker":"Todd Capriotti","startTime":1298.578,"endTime":1302.62,"body":"Servers were first, then the"},{"speaker":"Todd Capriotti","startTime":1298.578,"endTime":1302.62,"body":"switches, then the firewalls."},{"speaker":"Todd Capriotti","startTime":1302.689,"endTime":1307.08,"body":"Because you cannot just changed"},{"speaker":"Todd Capriotti","startTime":1302.689,"endTime":1307.08,"body":"everything at the same time. So"},{"speaker":"Todd Capriotti","startTime":1307.149,"endTime":1311.261,"body":"luckily, I was getting the"},{"speaker":"Todd Capriotti","startTime":1307.149,"endTime":1311.261,"body":"servers in pretty quick. But the"},{"speaker":"Todd Capriotti","startTime":1311.33,"endTime":1315.512,"body":"switches took probably six to"},{"speaker":"Todd Capriotti","startTime":1311.33,"endTime":1315.512,"body":"eight weeks. Yeah, about eight"},{"speaker":"Todd Capriotti","startTime":1315.581,"endTime":1319.414,"body":"weeks, and then the firewalls"},{"speaker":"Todd Capriotti","startTime":1315.581,"endTime":1319.414,"body":"around the same time. The"},{"speaker":"Todd Capriotti","startTime":1319.484,"endTime":1323.456,"body":"instant notice one of the"},{"speaker":"Todd Capriotti","startTime":1319.484,"endTime":1323.456,"body":"servers situation was there was"},{"speaker":"Todd Capriotti","startTime":1323.526,"endTime":1327.637,"body":"no more space issues. So when"},{"speaker":"Todd Capriotti","startTime":1323.526,"endTime":1327.637,"body":"they're in old instance, they"},{"speaker":"Todd Capriotti","startTime":1327.707,"endTime":1332.027,"body":"were always running into space"},{"speaker":"Todd Capriotti","startTime":1327.707,"endTime":1332.027,"body":"issues, because they had these,"},{"speaker":"Todd Capriotti","startTime":1332.097,"endTime":1335.86,"body":"you know, they do a lot of"},{"speaker":"Todd Capriotti","startTime":1332.097,"endTime":1335.86,"body":"imaging. So they have these"},{"speaker":"Todd Capriotti","startTime":1335.93,"endTime":1340.111,"body":"giant image files that were"},{"speaker":"Todd Capriotti","startTime":1335.93,"endTime":1340.111,"body":"eating up tons and tons of space"},{"speaker":"Todd Capriotti","startTime":1340.181,"endTime":1344.013,"body":"in the center. They weren't..."},{"speaker":"Todd Capriotti","startTime":1340.181,"endTime":1344.013,"body":"again, that piece of the"},{"speaker":"Todd Capriotti","startTime":1344.083,"endTime":1347.637,"body":"hospital wasn't being run"},{"speaker":"Todd Capriotti","startTime":1344.083,"endTime":1347.637,"body":"correctly, but I couldn't"},{"speaker":"Todd Capriotti","startTime":1347.707,"endTime":1351.958,"body":"address that until after this"},{"speaker":"Todd Capriotti","startTime":1347.707,"endTime":1351.958,"body":"was done. That was my... when I"},{"speaker":"Todd Capriotti","startTime":1352.027,"endTime":1355.999,"body":"bought the servers and all the"},{"speaker":"Todd Capriotti","startTime":1352.027,"endTime":1355.999,"body":"virtual stuff and I loaded"},{"speaker":"Todd Capriotti","startTime":1356.069,"endTime":1359.832,"body":"everything up, immediately there"},{"speaker":"Todd Capriotti","startTime":1356.069,"endTime":1359.832,"body":"was a speed increase."},{"speaker":"Todd Capriotti","startTime":1359.902,"endTime":1364.222,"body":"Immediately noticed stability."},{"speaker":"Todd Capriotti","startTime":1359.902,"endTime":1364.222,"body":"You know, everything runs as it"},{"speaker":"Todd Capriotti","startTime":1364.292,"endTime":1368.055,"body":"should because they're all"},{"speaker":"Todd Capriotti","startTime":1364.292,"endTime":1368.055,"body":"working off of one another."},{"speaker":"Todd Capriotti","startTime":1368.125,"endTime":1372.445,"body":"That's sort of how it's supposed"},{"speaker":"Todd Capriotti","startTime":1368.125,"endTime":1372.445,"body":"to work. Now all I care about"},{"speaker":"Todd Capriotti","startTime":1372.515,"endTime":1376.487,"body":"for the users is they have..."},{"speaker":"Todd Capriotti","startTime":1372.515,"endTime":1376.487,"body":"there's not outages. You're"},{"speaker":"Todd Capriotti","startTime":1376.557,"endTime":1380.808,"body":"going to have an outage, for"},{"speaker":"Todd Capriotti","startTime":1376.557,"endTime":1380.808,"body":"whatever reason, every once in a"},{"speaker":"Todd Capriotti","startTime":1380.877,"endTime":1385.059,"body":"while. But to be consistently"},{"speaker":"Todd Capriotti","startTime":1380.877,"endTime":1385.059,"body":"99% uptime is what I... that's"},{"speaker":"Todd Capriotti","startTime":1385.128,"endTime":1387.08,"body":"what I got. 99.9%, whatever."},{"speaker":"Keith Hawkey","startTime":1387.0,"endTime":1390.583,"body":"Switching gears"},{"speaker":"Keith Hawkey","startTime":1387.0,"endTime":1390.583,"body":"here, the healthcare industry is"},{"speaker":"Keith Hawkey","startTime":1390.657,"endTime":1394.913,"body":"probably the number one targeted"},{"speaker":"Keith Hawkey","startTime":1390.657,"endTime":1394.913,"body":"industry for hacking and"},{"speaker":"Keith Hawkey","startTime":1394.987,"endTime":1399.765,"body":"malware, cybercriminals, because"},{"speaker":"Keith Hawkey","startTime":1394.987,"endTime":1399.765,"body":"of all this sensitive data, PII"},{"speaker":"Keith Hawkey","startTime":1399.84,"endTime":1404.394,"body":"data, everything you have is"},{"speaker":"Keith Hawkey","startTime":1399.84,"endTime":1404.394,"body":"HIPAA compliant. What, you know,"},{"speaker":"Keith Hawkey","startTime":1404.468,"endTime":1408.425,"body":"especially with aging"},{"speaker":"Keith Hawkey","startTime":1404.468,"endTime":1408.425,"body":"infrastructure, a hospital that"},{"speaker":"Keith Hawkey","startTime":1408.499,"endTime":1412.68,"body":"is running very lean, the"},{"speaker":"Keith Hawkey","startTime":1408.499,"endTime":1412.68,"body":"financial situations for a lot"},{"speaker":"Keith Hawkey","startTime":1412.755,"endTime":1417.234,"body":"of smaller hospitals can be"},{"speaker":"Keith Hawkey","startTime":1412.755,"endTime":1417.234,"body":"quite dire at times. What do you"},{"speaker":"Keith Hawkey","startTime":1417.308,"endTime":1421.564,"body":"do if you're in a situation"},{"speaker":"Keith Hawkey","startTime":1417.308,"endTime":1421.564,"body":"where you have to protect all"},{"speaker":"Keith Hawkey","startTime":1421.638,"endTime":1426.267,"body":"this data? What are the basics?"},{"speaker":"Keith Hawkey","startTime":1421.638,"endTime":1426.267,"body":"What are the like... let's say"},{"speaker":"Keith Hawkey","startTime":1426.341,"endTime":1430.895,"body":"you're giving advice to an IT"},{"speaker":"Keith Hawkey","startTime":1426.341,"endTime":1430.895,"body":"leader accepting a new job in a"},{"speaker":"Keith Hawkey","startTime":1430.97,"endTime":1435.374,"body":"similar situation and they don't"},{"speaker":"Keith Hawkey","startTime":1430.97,"endTime":1435.374,"body":"have any experience in the"},{"speaker":"Keith Hawkey","startTime":1435.449,"endTime":1440.152,"body":"healthcare industry. What advice"},{"speaker":"Keith Hawkey","startTime":1435.449,"endTime":1440.152,"body":"would you tell them when it..."},{"speaker":"Keith Hawkey","startTime":1440.227,"endTime":1444.407,"body":"when it comes to securing the"},{"speaker":"Keith Hawkey","startTime":1440.227,"endTime":1444.407,"body":"data? What are the basics?"},{"speaker":"Keith Hawkey","startTime":1444.482,"endTime":1449.036,"body":"What's the next step? Where do"},{"speaker":"Keith Hawkey","startTime":1444.482,"endTime":1449.036,"body":"you want to be in a few years?"},{"speaker":"Keith Hawkey","startTime":1449.111,"endTime":1453.739,"body":"Are there any strategies that"},{"speaker":"Keith Hawkey","startTime":1449.111,"endTime":1453.739,"body":"you found that are particular to"},{"speaker":"Keith Hawkey","startTime":1453.814,"endTime":1454.71,"body":"health care?"},{"speaker":"Todd Capriotti","startTime":1455.02,"endTime":1456.82,"body":"That's where"},{"speaker":"Todd Capriotti","startTime":1455.02,"endTime":1456.82,"body":"listening comes in and"},{"speaker":"Todd Capriotti","startTime":1456.82,"endTime":1460.9,"body":"understanding what's in front of"},{"speaker":"Todd Capriotti","startTime":1456.82,"endTime":1460.9,"body":"you. It's a gigantic task. And"},{"speaker":"Todd Capriotti","startTime":1460.9,"endTime":1463.39,"body":"the biggest problem of being a"},{"speaker":"Todd Capriotti","startTime":1460.9,"endTime":1463.39,"body":"small hospital is that I don't"},{"speaker":"Todd Capriotti","startTime":1463.39,"endTime":1467.92,"body":"have... like I had a CISO on"},{"speaker":"Todd Capriotti","startTime":1463.39,"endTime":1467.92,"body":"that, on my network engineering."},{"speaker":"Todd Capriotti","startTime":1468.64,"endTime":1472.3,"body":"So it's about hands and feet."},{"speaker":"Todd Capriotti","startTime":1468.64,"endTime":1472.3,"body":"And so it's about what can I"},{"speaker":"Todd Capriotti","startTime":1472.3,"endTime":1479.71,"body":"manage that will work for me on"},{"speaker":"Todd Capriotti","startTime":1472.3,"endTime":1479.71,"body":"the budget that I have. So how"},{"speaker":"Todd Capriotti","startTime":1479.71,"endTime":1486.31,"body":"do I make this place as robust"},{"speaker":"Todd Capriotti","startTime":1479.71,"endTime":1486.31,"body":"as possible on the dollars that"},{"speaker":"Todd Capriotti","startTime":1486.31,"endTime":1490.96,"body":"I have or that I can find?"},{"speaker":"Todd Capriotti","startTime":1486.31,"endTime":1490.96,"body":"That's always for me. I'm always"},{"speaker":"Todd Capriotti","startTime":1490.96,"endTime":1494.32,"body":"trying to find the money. I'm"},{"speaker":"Todd Capriotti","startTime":1490.96,"endTime":1494.32,"body":"always trying to structure deals"},{"speaker":"Todd Capriotti","startTime":1494.74,"endTime":1498.64,"body":"that work for the hospital. You"},{"speaker":"Todd Capriotti","startTime":1494.74,"endTime":1498.64,"body":"know, instead of doing giant"},{"speaker":"Todd Capriotti","startTime":1498.64,"endTime":1503.38,"body":"deals where I'm having to pay X"},{"speaker":"Todd Capriotti","startTime":1498.64,"endTime":1503.38,"body":"upfront, I'm breaking it down."},{"speaker":"Todd Capriotti","startTime":1503.38,"endTime":1510.07,"body":"Or if I can finance something"},{"speaker":"Todd Capriotti","startTime":1503.38,"endTime":1510.07,"body":"for x, say five years, I'm just"},{"speaker":"Todd Capriotti","startTime":1510.07,"endTime":1514.81,"body":"using an example, three years,"},{"speaker":"Todd Capriotti","startTime":1510.07,"endTime":1514.81,"body":"you know, I would do that versus"},{"speaker":"Todd Capriotti","startTime":1514.81,"endTime":1520.09,"body":"trying to do something all..."},{"speaker":"Todd Capriotti","startTime":1514.81,"endTime":1520.09,"body":"again, I'm always trying to find"},{"speaker":"Todd Capriotti","startTime":1520.09,"endTime":1525.82,"body":"the best way to make it work."},{"speaker":"Todd Capriotti","startTime":1520.09,"endTime":1525.82,"body":"And I'll keep going at it until"},{"speaker":"Todd Capriotti","startTime":1525.82,"endTime":1530.92,"body":"I make it work. That's the"},{"speaker":"Todd Capriotti","startTime":1525.82,"endTime":1530.92,"body":"drive. So I would say to you"},{"speaker":"Todd Capriotti","startTime":1530.92,"endTime":1535.69,"body":"that you have to make sure that"},{"speaker":"Todd Capriotti","startTime":1530.92,"endTime":1535.69,"body":"you have good backups, you have"},{"speaker":"Todd Capriotti","startTime":1535.69,"endTime":1539.23,"body":"to make sure you're backing up"},{"speaker":"Todd Capriotti","startTime":1535.69,"endTime":1539.23,"body":"somewhere to some kind of"},{"speaker":"Todd Capriotti","startTime":1539.23,"endTime":1540.88,"body":"off-site storage."},{"speaker":"Keith Hawkey","startTime":1541.0,"endTime":1544.93,"body":"Did you back up"},{"speaker":"Keith Hawkey","startTime":1541.0,"endTime":1544.93,"body":"outside of Hawaii? Seems like"},{"speaker":"Keith Hawkey","startTime":1544.93,"endTime":1545.83,"body":"that would make sense."},{"speaker":"Todd Capriotti","startTime":1545.0,"endTime":1549.65,"body":"I do now. Yeah."},{"speaker":"Todd Capriotti","startTime":1545.0,"endTime":1549.65,"body":"But at first when I got there,"},{"speaker":"Todd Capriotti","startTime":1549.65,"endTime":1553.7,"body":"there were no backups. So you"},{"speaker":"Todd Capriotti","startTime":1549.65,"endTime":1553.7,"body":"got to make sure you have,"},{"speaker":"Todd Capriotti","startTime":1553.76,"endTime":1556.19,"body":"obviously, something..."},{"speaker":"Todd Capriotti","startTime":1553.76,"endTime":1556.19,"body":"antivirus, got to make sure you"},{"speaker":"Todd Capriotti","startTime":1556.19,"endTime":1561.29,"body":"have something that defends you"},{"speaker":"Todd Capriotti","startTime":1556.19,"endTime":1561.29,"body":"from external threats. Outside,"},{"speaker":"Todd Capriotti","startTime":1561.29,"endTime":1563.42,"body":"you have to make sure your"},{"speaker":"Todd Capriotti","startTime":1561.29,"endTime":1563.42,"body":"endpoints are being protected."},{"speaker":"Todd Capriotti","startTime":1563.9,"endTime":1566.78,"body":"And then, you know, for me, I"},{"speaker":"Todd Capriotti","startTime":1563.9,"endTime":1566.78,"body":"made sure that I have the SIM"},{"speaker":"Todd Capriotti","startTime":1566.78,"endTime":1571.37,"body":"that sits in the middle of all"},{"speaker":"Todd Capriotti","startTime":1566.78,"endTime":1571.37,"body":"of my security, and aggregating"},{"speaker":"Todd Capriotti","startTime":1571.37,"endTime":1575.72,"body":"all my security data, plus acts"},{"speaker":"Todd Capriotti","startTime":1571.37,"endTime":1575.72,"body":"as my sort of hands and feet"},{"speaker":"Todd Capriotti","startTime":1575.72,"endTime":1578.75,"body":"when I'm on the office. That's"},{"speaker":"Todd Capriotti","startTime":1575.72,"endTime":1578.75,"body":"sort of how I built out the"},{"speaker":"Todd Capriotti","startTime":1578.75,"endTime":1579.59,"body":"security stack."},{"speaker":"Keith Hawkey","startTime":1580.17,"endTime":1581.88,"body":"Did your team"},{"speaker":"Keith Hawkey","startTime":1580.17,"endTime":1581.88,"body":"manage the SIM?"},{"speaker":"Todd Capriotti","startTime":1582.26,"endTime":1584.81,"body":"We manage it."},{"speaker":"Todd Capriotti","startTime":1582.26,"endTime":1584.81,"body":"Yes. But when we're not in the"},{"speaker":"Todd Capriotti","startTime":1584.81,"endTime":1589.85,"body":"office, they handle things, the"},{"speaker":"Todd Capriotti","startTime":1584.81,"endTime":1589.85,"body":"company that I worked with."},{"speaker":"Keith Hawkey","startTime":1590.99,"endTime":1593.6,"body":"I see, okay. So"},{"speaker":"Keith Hawkey","startTime":1590.99,"endTime":1593.6,"body":"there's the most... you have a"},{"speaker":"Keith Hawkey","startTime":1593.72,"endTime":1594.2,"body":"third party."},{"speaker":"Todd Capriotti","startTime":1594.0,"endTime":1598.29,"body":"The company I"},{"speaker":"Todd Capriotti","startTime":1594.0,"endTime":1598.29,"body":"bought the SIM from, they also"},{"speaker":"Todd Capriotti","startTime":1598.32,"endTime":1710.97,"body":"do the monitoring 24/7."},{"speaker":"Keith Hawkey","startTime":1601.69,"endTime":1605.179,"body":"Yeah, making sure"},{"speaker":"Keith Hawkey","startTime":1601.69,"endTime":1605.179,"body":"that the integrations are all up"},{"speaker":"Keith Hawkey","startTime":1605.248,"endTime":1609.505,"body":"to date. Okay. End points, SIM,"},{"speaker":"Keith Hawkey","startTime":1605.248,"endTime":1609.505,"body":"making sure you're backing up"},{"speaker":"Keith Hawkey","startTime":1609.575,"endTime":1613.902,"body":"off site. I was reading the news"},{"speaker":"Keith Hawkey","startTime":1609.575,"endTime":1613.902,"body":"this this morning, and saw an"},{"speaker":"Keith Hawkey","startTime":1613.971,"endTime":1618.437,"body":"article come across that public"},{"speaker":"Keith Hawkey","startTime":1613.971,"endTime":1618.437,"body":"cloud service rep revenue jumped"},{"speaker":"Keith Hawkey","startTime":1618.507,"endTime":1622.764,"body":"19% this year. 45% of that are"},{"speaker":"Keith Hawkey","startTime":1618.507,"endTime":1622.764,"body":"SaaS applications, 20% of that"},{"speaker":"Keith Hawkey","startTime":1622.834,"endTime":1626.253,"body":"represented in Iaas,"},{"speaker":"Keith Hawkey","startTime":1622.834,"endTime":1626.253,"body":"infrastructure as a service,"},{"speaker":"Keith Hawkey","startTime":1626.323,"endTime":1630.37,"body":"you've got 18% platform as a"},{"speaker":"Keith Hawkey","startTime":1626.323,"endTime":1630.37,"body":"service. Microsoft is leading"},{"speaker":"Keith Hawkey","startTime":1630.44,"endTime":1634.627,"body":"overall over Amazon and as far"},{"speaker":"Keith Hawkey","startTime":1630.44,"endTime":1634.627,"body":"as growth goes. I know Amazon"},{"speaker":"Keith Hawkey","startTime":1634.697,"endTime":1638.744,"body":"has the bulk of the business"},{"speaker":"Keith Hawkey","startTime":1634.697,"endTime":1638.744,"body":"today. And then you have GCP,"},{"speaker":"Keith Hawkey","startTime":1638.814,"endTime":1643.001,"body":"probably the smallest footprint,"},{"speaker":"Keith Hawkey","startTime":1638.814,"endTime":1643.001,"body":"but what does that tell you"},{"speaker":"Keith Hawkey","startTime":1643.071,"endTime":1646.7,"body":"about where the industry is"},{"speaker":"Keith Hawkey","startTime":1643.071,"endTime":1646.7,"body":"going? I know that cloud"},{"speaker":"Keith Hawkey","startTime":1646.769,"endTime":1650.189,"body":"typically... moving to"},{"speaker":"Keith Hawkey","startTime":1646.769,"endTime":1650.189,"body":"especially a public cloud,"},{"speaker":"Keith Hawkey","startTime":1650.258,"endTime":1653.957,"body":"hyperscaler is not the most"},{"speaker":"Keith Hawkey","startTime":1650.258,"endTime":1653.957,"body":"cost-effective, effective"},{"speaker":"Keith Hawkey","startTime":1654.027,"endTime":1658.563,"body":"option. But Microsoft is leading"},{"speaker":"Keith Hawkey","startTime":1654.027,"endTime":1658.563,"body":"in the growth. They partially..."},{"speaker":"Keith Hawkey","startTime":1658.632,"endTime":1662.75,"body":"they kind of remind me of Apple"},{"speaker":"Keith Hawkey","startTime":1658.632,"endTime":1662.75,"body":"where there's an ecosystem."},{"speaker":"Keith Hawkey","startTime":1662.819,"endTime":1666.099,"body":"They're developing that"},{"speaker":"Keith Hawkey","startTime":1662.819,"endTime":1666.099,"body":"ecosystem that makes it"},{"speaker":"Keith Hawkey","startTime":1666.169,"endTime":1670.007,"body":"difficult to buy anything"},{"speaker":"Keith Hawkey","startTime":1666.169,"endTime":1670.007,"body":"outside of Apple, because you"},{"speaker":"Keith Hawkey","startTime":1670.077,"endTime":1674.403,"body":"don't have all the visibility"},{"speaker":"Keith Hawkey","startTime":1670.077,"endTime":1674.403,"body":"that you have within all of your"},{"speaker":"Keith Hawkey","startTime":1674.473,"endTime":1678.032,"body":"other device if you buy an"},{"speaker":"Keith Hawkey","startTime":1674.473,"endTime":1678.032,"body":"Android or buy a PC. And"},{"speaker":"Keith Hawkey","startTime":1678.102,"endTime":1681.731,"body":"Microsoft, it seems like"},{"speaker":"Keith Hawkey","startTime":1678.102,"endTime":1681.731,"body":"they're, they're adopting a"},{"speaker":"Keith Hawkey","startTime":1681.8,"endTime":1685.848,"body":"similar strategy with their"},{"speaker":"Keith Hawkey","startTime":1681.8,"endTime":1685.848,"body":"security stack and how you can"},{"speaker":"Keith Hawkey","startTime":1685.918,"endTime":1690.314,"body":"spin up Sentinel pretty easily"},{"speaker":"Keith Hawkey","startTime":1685.918,"endTime":1690.314,"body":"if you have the right licensing."},{"speaker":"Keith Hawkey","startTime":1690.384,"endTime":1694.64,"body":"And then they make it very easy"},{"speaker":"Keith Hawkey","startTime":1690.384,"endTime":1694.64,"body":"to say, \"Hey, well, why don't"},{"speaker":"Keith Hawkey","startTime":1694.71,"endTime":1698.897,"body":"you back up here in Azure?\" And"},{"speaker":"Keith Hawkey","startTime":1694.71,"endTime":1698.897,"body":"we'll, just like the all the"},{"speaker":"Keith Hawkey","startTime":1698.967,"endTime":1703.014,"body":"other providers, provide some"},{"speaker":"Keith Hawkey","startTime":1698.967,"endTime":1703.014,"body":"upfront funding for it. Does"},{"speaker":"Keith Hawkey","startTime":1703.084,"endTime":1707.062,"body":"that... does that surprise you"},{"speaker":"Keith Hawkey","startTime":1703.084,"endTime":1707.062,"body":"about Microsoft taking the"},{"speaker":"Keith Hawkey","startTime":1707.132,"endTime":1711.04,"body":"lion's share of the growth?"},{"speaker":"Keith Hawkey","startTime":1707.132,"endTime":1711.04,"body":"Where do you see this going?"},{"speaker":"Todd Capriotti","startTime":1710.0,"endTime":1714.53,"body":"I mean, the"},{"speaker":"Todd Capriotti","startTime":1710.0,"endTime":1714.53,"body":"products are good. I like their"},{"speaker":"Todd Capriotti","startTime":1714.53,"endTime":1719.36,"body":"products. I don't deal with"},{"speaker":"Todd Capriotti","startTime":1714.53,"endTime":1719.36,"body":"them, because they won't give me"},{"speaker":"Todd Capriotti","startTime":1719.36,"endTime":1725.54,"body":"nonprofit pricing, where Amazon"},{"speaker":"Todd Capriotti","startTime":1719.36,"endTime":1725.54,"body":"does. So they lump all hospitals"},{"speaker":"Todd Capriotti","startTime":1725.54,"endTime":1727.67,"body":"in the same buckets, doesn't"},{"speaker":"Todd Capriotti","startTime":1725.54,"endTime":1727.67,"body":"matter small, big whatever, and"},{"speaker":"Todd Capriotti","startTime":1727.67,"endTime":1729.95,"body":"there's no appeal. There's"},{"speaker":"Todd Capriotti","startTime":1727.67,"endTime":1729.95,"body":"really nothing. That's their"},{"speaker":"Todd Capriotti","startTime":1729.95,"endTime":1734.78,"body":"decision. And that's... so to"},{"speaker":"Todd Capriotti","startTime":1729.95,"endTime":1734.78,"body":"me, it's not financially"},{"speaker":"Todd Capriotti","startTime":1734.78,"endTime":1739.85,"body":"feasible to work with Microsoft,"},{"speaker":"Todd Capriotti","startTime":1734.78,"endTime":1739.85,"body":"when Amazon said, \"Yeah,"},{"speaker":"Todd Capriotti","startTime":1740.12,"endTime":1744.11,"body":"whatever you need.\" You know,"},{"speaker":"Todd Capriotti","startTime":1740.12,"endTime":1744.11,"body":"and Google, because that's what"},{"speaker":"Todd Capriotti","startTime":1744.11,"endTime":1747.92,"body":"the hospital had when I got"},{"speaker":"Todd Capriotti","startTime":1744.11,"endTime":1747.92,"body":"there. I'd rather use 365. It is"},{"speaker":"Todd Capriotti","startTime":1747.92,"endTime":1750.68,"body":"what it is. I don't really like"},{"speaker":"Todd Capriotti","startTime":1747.92,"endTime":1750.68,"body":"Google's public cloud, I'm not a"},{"speaker":"Todd Capriotti","startTime":1750.68,"endTime":1753.65,"body":"fan of their stuff. Amazon's"},{"speaker":"Todd Capriotti","startTime":1750.68,"endTime":1753.65,"body":"been good. I mean, their stuff"},{"speaker":"Todd Capriotti","startTime":1753.65,"endTime":1757.01,"body":"is good. I mean, it all works"},{"speaker":"Todd Capriotti","startTime":1753.65,"endTime":1757.01,"body":"for me. I have a cloud presence"},{"speaker":"Todd Capriotti","startTime":1757.01,"endTime":1760.4,"body":"now where I didn't before. It's"},{"speaker":"Todd Capriotti","startTime":1757.01,"endTime":1760.4,"body":"not a gigantic cloud presence,"},{"speaker":"Todd Capriotti","startTime":1760.4,"endTime":1763.52,"body":"but it's something and it's..."},{"speaker":"Todd Capriotti","startTime":1760.4,"endTime":1763.52,"body":"you know, I move more workloads"},{"speaker":"Todd Capriotti","startTime":1763.52,"endTime":1769.94,"body":"up there a bit and I have my dev"},{"speaker":"Todd Capriotti","startTime":1763.52,"endTime":1769.94,"body":"up there and backups up there. I"},{"speaker":"Todd Capriotti","startTime":1769.94,"endTime":1772.82,"body":"think they're both good. You're"},{"speaker":"Todd Capriotti","startTime":1769.94,"endTime":1772.82,"body":"right. Microsoft is probably"},{"speaker":"Todd Capriotti","startTime":1773.06,"endTime":1775.88,"body":"trying to create that ecosystem"},{"speaker":"Todd Capriotti","startTime":1773.06,"endTime":1775.88,"body":"like Apple. You know, their"},{"speaker":"Todd Capriotti","startTime":1775.88,"endTime":1778.73,"body":"Azure Site Recovery is"},{"speaker":"Todd Capriotti","startTime":1775.88,"endTime":1778.73,"body":"excellent. You know, Azure"},{"speaker":"Todd Capriotti","startTime":1778.73,"endTime":1782.87,"body":"itself is a great... is a great"},{"speaker":"Todd Capriotti","startTime":1778.73,"endTime":1782.87,"body":"product. Does a lot of great"},{"speaker":"Todd Capriotti","startTime":1782.87,"endTime":1786.53,"body":"things. Just my issues are"},{"speaker":"Todd Capriotti","startTime":1782.87,"endTime":1786.53,"body":"strictly from a pricing"},{"speaker":"Todd Capriotti","startTime":1786.53,"endTime":1791.51,"body":"perspective. I won't denigrate"},{"speaker":"Todd Capriotti","startTime":1786.53,"endTime":1791.51,"body":"their product, but I will say"},{"speaker":"Todd Capriotti","startTime":1791.51,"endTime":1795.56,"body":"that they stink when it comes"},{"speaker":"Todd Capriotti","startTime":1791.51,"endTime":1795.56,"body":"to, you know, giving nonprofit"},{"speaker":"Todd Capriotti","startTime":1795.56,"endTime":1799.31,"body":"pricing or even having some kind"},{"speaker":"Todd Capriotti","startTime":1795.56,"endTime":1799.31,"body":"of process. But that seems to be"},{"speaker":"Todd Capriotti","startTime":1799.31,"endTime":1803.6,"body":"the nature of the world with"},{"speaker":"Todd Capriotti","startTime":1799.31,"endTime":1803.6,"body":"regard to dealing with these"},{"speaker":"Todd Capriotti","startTime":1803.6,"endTime":1808.1,"body":"kinds of companies and trying to"},{"speaker":"Todd Capriotti","startTime":1803.6,"endTime":1808.1,"body":"sort of have an appeal process"},{"speaker":"Todd Capriotti","startTime":1808.1,"endTime":1810.98,"body":"or some kind of way to talk to"},{"speaker":"Todd Capriotti","startTime":1808.1,"endTime":1810.98,"body":"somebody and getting some"},{"speaker":"Todd Capriotti","startTime":1810.98,"endTime":1812.54,"body":"answers. It just doesn't exist."},{"speaker":"Keith Hawkey","startTime":1812.9,"endTime":1816.53,"body":"Yeah, I see that"},{"speaker":"Keith Hawkey","startTime":1812.9,"endTime":1816.53,"body":"as well. That's a really good"},{"speaker":"Keith Hawkey","startTime":1816.53,"endTime":1822.53,"body":"point. We're coming up on time"},{"speaker":"Keith Hawkey","startTime":1816.53,"endTime":1822.53,"body":"here and Todd, what we really"},{"speaker":"Keith Hawkey","startTime":1822.53,"endTime":1827.54,"body":"like to do before we conclude"},{"speaker":"Keith Hawkey","startTime":1822.53,"endTime":1827.54,"body":"is, as an IT leader, if you"},{"speaker":"Keith Hawkey","startTime":1827.54,"endTime":1832.34,"body":"could display a message on every"},{"speaker":"Keith Hawkey","startTime":1827.54,"endTime":1832.34,"body":"billboard in the world for other"},{"speaker":"Keith Hawkey","startTime":1832.49,"endTime":1839.66,"body":"folks in IT, a simple message"},{"speaker":"Keith Hawkey","startTime":1832.49,"endTime":1839.66,"body":"that you find helpful, what"},{"speaker":"Keith Hawkey","startTime":1839.66,"endTime":1844.79,"body":"would you tell the world of IT?"},{"speaker":"Keith Hawkey","startTime":1839.66,"endTime":1844.79,"body":"What is being missed today? What"},{"speaker":"Keith Hawkey","startTime":1844.79,"endTime":1851.54,"body":"do you think is a message that"},{"speaker":"Keith Hawkey","startTime":1844.79,"endTime":1851.54,"body":"would bring it back to those"},{"speaker":"Keith Hawkey","startTime":1851.54,"endTime":1853.25,"body":"that are leading it today?"},{"speaker":"Todd Capriotti","startTime":1854.03,"endTime":1854.99,"body":"Be a better"},{"speaker":"Todd Capriotti","startTime":1854.03,"endTime":1854.99,"body":"listener."},{"speaker":"Keith Hawkey","startTime":1855.74,"endTime":1856.88,"body":"Be a better"},{"speaker":"Keith Hawkey","startTime":1855.74,"endTime":1856.88,"body":"listener?"},{"speaker":"Todd Capriotti","startTime":1857.36,"endTime":1857.78,"body":"Yeah."},{"speaker":"Keith Hawkey","startTime":1859.4,"endTime":1862.37,"body":"I don't think I"},{"speaker":"Keith Hawkey","startTime":1859.4,"endTime":1862.37,"body":"can complain about that"},{"speaker":"Keith Hawkey","startTime":1862.37,"endTime":1862.94,"body":"response."},{"speaker":"Todd Capriotti","startTime":1865.1,"endTime":1868.1,"body":"It's easy to do."},{"speaker":"Todd Capriotti","startTime":1865.1,"endTime":1868.1,"body":"It's hard to listen and then do."},{"speaker":"Todd Capriotti","startTime":1869.09,"endTime":1872.6,"body":"But if you take a breath and"},{"speaker":"Todd Capriotti","startTime":1869.09,"endTime":1872.6,"body":"stop running 50 miles, you know,"},{"speaker":"Todd Capriotti","startTime":1872.6,"endTime":1875.75,"body":"500 miles an hour, actually"},{"speaker":"Todd Capriotti","startTime":1872.6,"endTime":1875.75,"body":"listen to what your people are"},{"speaker":"Todd Capriotti","startTime":1875.75,"endTime":1879.35,"body":"telling you. Because trust me, I"},{"speaker":"Todd Capriotti","startTime":1875.75,"endTime":1879.35,"body":"do it all the time. My brain is"},{"speaker":"Todd Capriotti","startTime":1879.35,"endTime":1884.93,"body":"always running. And my guys will"},{"speaker":"Todd Capriotti","startTime":1879.35,"endTime":1884.93,"body":"stop me and say, \"You know, what"},{"speaker":"Todd Capriotti","startTime":1884.93,"endTime":1887.15,"body":"about this, what about this?\""},{"speaker":"Todd Capriotti","startTime":1884.93,"endTime":1887.15,"body":"Then I'll stop myself and I'll"},{"speaker":"Todd Capriotti","startTime":1887.15,"endTime":1891.26,"body":"listen. That happened yesterday."},{"speaker":"Todd Capriotti","startTime":1887.15,"endTime":1891.26,"body":"I was talking about something"},{"speaker":"Todd Capriotti","startTime":1891.26,"endTime":1895.67,"body":"and just talking to my network"},{"speaker":"Todd Capriotti","startTime":1891.26,"endTime":1895.67,"body":"guy, and my, my senior IT guy"},{"speaker":"Todd Capriotti","startTime":1895.67,"endTime":1898.76,"body":"and I was saying, \"Well, you"},{"speaker":"Todd Capriotti","startTime":1895.67,"endTime":1898.76,"body":"know, what do you guys think"},{"speaker":"Todd Capriotti","startTime":1898.76,"endTime":1902.93,"body":"about where I'm going here?\" And"},{"speaker":"Todd Capriotti","startTime":1898.76,"endTime":1902.93,"body":"they're like, \"Well, you know, I"},{"speaker":"Todd Capriotti","startTime":1902.93,"endTime":1907.67,"body":"think that you could do this or"},{"speaker":"Todd Capriotti","startTime":1902.93,"endTime":1907.67,"body":"that.\" I'm not gonna get into"},{"speaker":"Todd Capriotti","startTime":1907.67,"endTime":1911.15,"body":"specifics, but my network guy"},{"speaker":"Todd Capriotti","startTime":1907.67,"endTime":1911.15,"body":"said, \"Well, no, I'd rather do"},{"speaker":"Todd Capriotti","startTime":1911.15,"endTime":1916.1,"body":"this than that.\" And so I"},{"speaker":"Todd Capriotti","startTime":1911.15,"endTime":1916.1,"body":"thought about it. And I said,"},{"speaker":"Todd Capriotti","startTime":1916.61,"endTime":1919.76,"body":"\"Okay, we'll do it that way.\""},{"speaker":"Todd Capriotti","startTime":1916.61,"endTime":1919.76,"body":"But a lot of IT people are very"},{"speaker":"Todd Capriotti","startTime":1919.76,"endTime":1926.24,"body":"stuck in their ways and want to"},{"speaker":"Todd Capriotti","startTime":1919.76,"endTime":1926.24,"body":"do it their way. Or, you know,"},{"speaker":"Todd Capriotti","startTime":1926.24,"endTime":1928.91,"body":"they're into that mode, which I"},{"speaker":"Todd Capriotti","startTime":1926.24,"endTime":1928.91,"body":"hate, which is we've always done"},{"speaker":"Todd Capriotti","startTime":1928.91,"endTime":1934.37,"body":"it this way. I can't stand that"},{"speaker":"Todd Capriotti","startTime":1928.91,"endTime":1934.37,"body":"phrase. People are afraid to do"},{"speaker":"Todd Capriotti","startTime":1934.37,"endTime":1938.84,"body":"it a different way. You got to"},{"speaker":"Todd Capriotti","startTime":1934.37,"endTime":1938.84,"body":"be willing to adapt, to pivot."},{"speaker":"Todd Capriotti","startTime":1940.4,"endTime":1944.03,"body":"Because you're not always gonna"},{"speaker":"Todd Capriotti","startTime":1940.4,"endTime":1944.03,"body":"be right. It's not about being"},{"speaker":"Todd Capriotti","startTime":1944.03,"endTime":1948.95,"body":"right. It's about, you know,"},{"speaker":"Todd Capriotti","startTime":1944.03,"endTime":1948.95,"body":"getting it done correctly and"},{"speaker":"Todd Capriotti","startTime":1948.95,"endTime":1951.14,"body":"not about getting it done"},{"speaker":"Todd Capriotti","startTime":1948.95,"endTime":1951.14,"body":"correctly your way."},{"speaker":"Keith Hawkey","startTime":1952.4,"endTime":1959.96,"body":"It's about being"},{"speaker":"Keith Hawkey","startTime":1952.4,"endTime":1959.96,"body":"adaptable."},{"speaker":"Todd Capriotti","startTime":1954.71,"endTime":1957.11,"body":"Yeah, right."},{"speaker":"Todd Capriotti","startTime":1954.71,"endTime":1957.11,"body":"Resilient, you know, things like"},{"speaker":"Todd Capriotti","startTime":1957.163,"endTime":1960.31,"body":"that. Just listen to your people"},{"speaker":"Todd Capriotti","startTime":1957.163,"endTime":1960.31,"body":"because sometimes they can"},{"speaker":"Keith Hawkey","startTime":1959.0,"endTime":2029.98,"body":"I think that's an"},{"speaker":"Keith Hawkey","startTime":1959.0,"endTime":2029.98,"body":"excellent note to leave on, is"},{"speaker":"Keith Hawkey","startTime":1960.364,"endTime":1963.777,"body":"really make a lot of sense. You"},{"speaker":"Keith Hawkey","startTime":1960.364,"endTime":1963.777,"body":"know, my biggest problem walking"},{"speaker":"Keith Hawkey","startTime":1963.831,"endTime":1966.818,"body":"into the hospital was a"},{"speaker":"Keith Hawkey","startTime":1963.831,"endTime":1966.818,"body":"perception of IT. Because I, you"},{"speaker":"Keith Hawkey","startTime":1966.871,"endTime":1970.018,"body":"know, the thing I heard over and"},{"speaker":"Keith Hawkey","startTime":1966.871,"endTime":1970.018,"body":"over again, was, \"Well, we"},{"speaker":"Keith Hawkey","startTime":1970.072,"endTime":1973.059,"body":"talked to IT. Their answer is"},{"speaker":"Keith Hawkey","startTime":1970.072,"endTime":1973.059,"body":"always no.\" And so I said,"},{"speaker":"Keith Hawkey","startTime":1973.112,"endTime":1976.419,"body":"\"Well, no. It should never be"},{"speaker":"Keith Hawkey","startTime":1973.112,"endTime":1976.419,"body":"no, it should always be yes. And"},{"speaker":"Keith Hawkey","startTime":1976.473,"endTime":1979.78,"body":"if it's not yes, let me find out"},{"speaker":"Keith Hawkey","startTime":1976.473,"endTime":1979.78,"body":"about that.\" You know, that's"},{"speaker":"Keith Hawkey","startTime":1979.833,"endTime":1982.874,"body":"sort of how I, I broach the"},{"speaker":"Keith Hawkey","startTime":1979.833,"endTime":1982.874,"body":"listening. Like, if you don't"},{"speaker":"Keith Hawkey","startTime":1982.927,"endTime":1986.287,"body":"listen, then what's the point?"},{"speaker":"Keith Hawkey","startTime":1982.927,"endTime":1986.287,"body":"You're going to pull through and"},{"speaker":"Keith Hawkey","startTime":1986.341,"endTime":1989.541,"body":"try to get things done? You"},{"speaker":"Keith Hawkey","startTime":1986.341,"endTime":1989.541,"body":"might, but would it be the right"},{"speaker":"Keith Hawkey","startTime":1989.594,"endTime":1992.635,"body":"way to do it? Will align with"},{"speaker":"Keith Hawkey","startTime":1989.594,"endTime":1992.635,"body":"the business needs? I don't"},{"speaker":"Keith Hawkey","startTime":1992.688,"endTime":1995.835,"body":"know. I don't think so. It's"},{"speaker":"Keith Hawkey","startTime":1992.688,"endTime":1995.835,"body":"like it's not my stuff. That's"},{"speaker":"Keith Hawkey","startTime":1995.889,"endTime":1999.303,"body":"how I look at... you know, this"},{"speaker":"Keith Hawkey","startTime":1995.889,"endTime":1999.303,"body":"isn't my stuff. And you'll think"},{"speaker":"Keith Hawkey","startTime":1999.356,"endTime":2002.343,"body":"like you're in IT. Oh, you"},{"speaker":"Keith Hawkey","startTime":1999.356,"endTime":2002.343,"body":"just... you know, get all the"},{"speaker":"Keith Hawkey","startTime":2002.396,"endTime":2005.49,"body":"toys, you get... you get to do"},{"speaker":"Keith Hawkey","startTime":2002.396,"endTime":2005.49,"body":"it your way.\" And I'm like,"},{"speaker":"Keith Hawkey","startTime":2005.543,"endTime":2008.744,"body":"\"It's not my stuff. It's the"},{"speaker":"Keith Hawkey","startTime":2005.543,"endTime":2008.744,"body":"hospital stuff, or it's whoever"},{"speaker":"Keith Hawkey","startTime":2008.797,"endTime":2012.211,"body":"you're working for.\" It's their"},{"speaker":"Keith Hawkey","startTime":2008.797,"endTime":2012.211,"body":"stuff. All I am is the caretaker"},{"speaker":"Keith Hawkey","startTime":2012.264,"endTime":2015.411,"body":"for the stuff. It's not mine"},{"speaker":"Keith Hawkey","startTime":2012.264,"endTime":2015.411,"body":"where I have... like, I'm just"},{"speaker":"Keith Hawkey","startTime":2015.465,"endTime":2018.932,"body":"going crazy or, \"Hey look what I"},{"speaker":"Keith Hawkey","startTime":2015.465,"endTime":2018.932,"body":"could do.\" That's not the way it"},{"speaker":"Keith Hawkey","startTime":2018.985,"endTime":2022.186,"body":"works. All we are are drivers"},{"speaker":"Keith Hawkey","startTime":2018.985,"endTime":2022.186,"body":"for, we are a business driving"},{"speaker":"Keith Hawkey","startTime":2022.239,"endTime":2025.12,"body":"entity. That's it. It's not"},{"speaker":"Keith Hawkey","startTime":2022.239,"endTime":2025.12,"body":"black magic. It's just IT."},{"speaker":"Keith Hawkey","startTime":2030.4,"endTime":2033.4,"body":"how important IT is to the"},{"speaker":"Keith Hawkey","startTime":2030.4,"endTime":2033.4,"body":"business. And you're right, it's"},{"speaker":"Keith Hawkey","startTime":2033.4,"endTime":2038.17,"body":"not your stuff. It's, it's the"},{"speaker":"Keith Hawkey","startTime":2033.4,"endTime":2038.17,"body":"organization that you work for."},{"speaker":"Keith Hawkey","startTime":2038.2,"endTime":2045.22,"body":"And you know, your job is a lot"},{"speaker":"Keith Hawkey","startTime":2038.2,"endTime":2045.22,"body":"of times viewed as a gatekeeper."},{"speaker":"Keith Hawkey","startTime":2045.22,"endTime":2048.1,"body":"But it should be viewed as an"},{"speaker":"Keith Hawkey","startTime":2045.22,"endTime":2048.1,"body":"enabler. And I think if more IT"},{"speaker":"Keith Hawkey","startTime":2048.1,"endTime":2052.96,"body":"leaders listen, instead of, you"},{"speaker":"Keith Hawkey","startTime":2048.1,"endTime":2052.96,"body":"know, dictate and speak, then"},{"speaker":"Keith Hawkey","startTime":2053.77,"endTime":2058.09,"body":"it's easy to bring that"},{"speaker":"Keith Hawkey","startTime":2053.77,"endTime":2058.09,"body":"reputation to a change. Where"},{"speaker":"Keith Hawkey","startTime":2058.09,"endTime":2061.24,"body":"can people find you, Todd, if"},{"speaker":"Keith Hawkey","startTime":2058.09,"endTime":2061.24,"body":"some of our listeners would like"},{"speaker":"Keith Hawkey","startTime":2061.24,"endTime":2063.67,"body":"to reach out and pick your"},{"speaker":"Keith Hawkey","startTime":2061.24,"endTime":2063.67,"body":"brain?"},{"speaker":"Todd Capriotti","startTime":2063.88,"endTime":2064.84,"body":"I'm on LinkedIn."},{"speaker":"Keith Hawkey","startTime":2066.13,"endTime":2070.69,"body":"LinkedIn, okay."},{"speaker":"Keith Hawkey","startTime":2066.13,"endTime":2070.69,"body":"Well, we'll add your LinkedIn to"},{"speaker":"Keith Hawkey","startTime":2070.69,"endTime":2074.44,"body":"the shownotes here. Todd, really"},{"speaker":"Keith Hawkey","startTime":2070.69,"endTime":2074.44,"body":"appreciate your time today."},{"speaker":"Todd Capriotti","startTime":2075.97,"endTime":2077.38,"body":"Thank you very"},{"speaker":"Todd Capriotti","startTime":2075.97,"endTime":2077.38,"body":"much. I really appreciate you"},{"speaker":"Todd Capriotti","startTime":2077.38,"endTime":2079.09,"body":"having me. It was really a great"},{"speaker":"Todd Capriotti","startTime":2077.38,"endTime":2079.09,"body":"conversation."},{"speaker":"Keith Hawkey","startTime":2079.63,"endTime":2083.65,"body":"Yeah. Yeah. I"},{"speaker":"Keith Hawkey","startTime":2079.63,"endTime":2083.65,"body":"couldn't agree more and look out"},{"speaker":"Keith Hawkey","startTime":2083.65,"endTime":2087.01,"body":"for the episode, and we'll catch"},{"speaker":"Keith Hawkey","startTime":2083.65,"endTime":2087.01,"body":"you next time."},{"speaker":"Todd Capriotti","startTime":2087.64,"endTime":2088.48,"body":"Awesome. Thank"},{"speaker":"Todd Capriotti","startTime":2087.64,"endTime":2088.48,"body":"you."},{"speaker":"Narrator","startTime":2088.85,"endTime":2091.58,"body":"Thanks for listening."},{"speaker":"Narrator","startTime":2088.85,"endTime":2091.58,"body":"The IT Matters podcast is"},{"speaker":"Narrator","startTime":2091.58,"endTime":2094.49,"body":"produced by Opkalla, an IT"},{"speaker":"Narrator","startTime":2091.58,"endTime":2094.49,"body":"advisory firm that helps"},{"speaker":"Narrator","startTime":2094.49,"endTime":2098.33,"body":"businesses navigate the vast and"},{"speaker":"Narrator","startTime":2094.49,"endTime":2098.33,"body":"complex IT marketplace. Learn"},{"speaker":"Narrator","startTime":2098.33,"endTime":2101.09,"body":"more about Opkalla at"},{"speaker":"Narrator","startTime":2098.33,"endTime":2101.09,"body":"opkalla.com."}]}