Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kate Erickson (Managing Director & Marketing Performance Lead, Deloitte Digital) to discuss how leaders can prepare their organizations for personalization success, and the company culture required to deliver memorable personalized experiences to customers.
Deloitte Digital's Leala Shah Crawford explores important foundations of CX personalization with expert guests. Listen in on these engaging conversations and gain exclusive insights about what Deloitte Digital's recent personalization research reveals, what today's most effective leaders are doing to elevate the human experience with personalized journeys, and where brands looking to improve their CX personalization processes can start. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.