Guarding the soil with Tom Gissler

Franchise culture doesn't scale on its own. Someone has to guard it.

In this episode, Leighton Healey sits down with Tom Gissler of Rolling Suds to unpack what it actually takes to build a franchise system that holds together through rapid growth — why the real innovation is happening at the franchisee level, how technology is freeing leaders to focus on community instead of KPIs, and why the brands that last are the ones treating culture like soil worth tending.

If you're scaling a home or commercial services franchise, this episode will change how you think about what your real job is.

📺 Watch the full episode on YouTube: https://youtu.be/NzG0yoArfBw

What's Next in Franchising is a podcast for leaders scaling service franchises who want to grow without losing their quality, their culture, or their people.

What is What's Next in Franchising?

What’s Next in Franchising is a podcast for leaders scaling home and commercial services franchises, where growth puts real pressure on operations, teams, and culture.

Each episode explores what changes as franchise systems grow—across labor, technology, training, and field execution—through a weekly franchise news review and in-depth conversations with operators and executives actively building service brands.

The show is hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in franchising: franchisee, franchisor, and now a technology founder. This vantage point shapes grounded, practical conversations focused on how to scale without losing quality, consistency, or trust in the field.