205. The Customer Experience You Didn't Know You Were Creating

Ever walk into a business and immediately feel like an outsider… just to see someone else skip the line like they own the place (and get special treatment)? Not fun. We talk about a hospitality horror story from Melissa’s recent vacation and discuss a very real danger in business: your “regulars” might be quietly chasing away new customers. Learn to overcome your blind spots, audit your culture, and strike the perfect balance between appreciating long-time clients and attracting new ones.

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This podcast is produced by Rooster High.

What is The Business Reboot | Strategy & Stories for Women Building Their Dream Business?

Welcome to The Business Reboot—the podcast for female entrepreneurs ready to define success on their own terms and blow past the milestones the boys keep bragging about…

We’re Melissa (the young one) and Corry (the emotionally stable one), here for the coffee-in-hand conversations that leave you feeling clear, confident, and ready to take the next right step in your business.

Let’s be honest… entrepreneurship is harder to do than it is to spell, and that’s saying something. You can’t do it alone. Between the two of us, we bring decades of business experience (oh—and we raised kids, too), and we’re sharing everything we’ve learned about growing, pivoting, and scaling businesses in a way that’s sustainable and aligned with your version of success.

You’ve done the burnout. You’ve run full speed into dead ends. With us, you’ll get tested strategies rooted in real experience—delivered with Southern charm, a whole lot of honesty, and the occasional well-placed curse word (hey, if that’s what it takes to keep your attention, we’re game).

Each week, you’ll learn how to fight for your worth, create unforgettable client experiences, build community, master the hard stuff, and rediscover the joy that made you want to be an entrepreneur in the first place. We’ve done it ourselves… now, we’re here to help you do it too.

So grab your favorite drink (or your favorite three), pull up a seat, and let’s reboot your business. More money. More freedom. More joy.

Lord knows, we had to—and you can too.