The Authority Builder Podcast

Replacing a lost client is 6-times more expensive than retaining that same client… and replacing a key team member costs 1.5 to 2 times that person’s annual salary.

Show Notes

Replacing a lost client is 6-times more expensive than retaining that same client… and replacing a key team member costs 1.5 to 2 times that person’s annual salary. 
 
One of the fastest, easiest ways to put more money on the bottom line is to focus on retention.
 
My conversation with Lynn Thomas will show you how to take some simple steps that will have a big impact on employee and client satisfaction and loyalty, including:
  • How to conduct “stay interviews” to avoid “exit interviews” 
  • How to identify clients and employees in danger of leaving 
  • One small act that is worth the equivalent of 30% of a person’s compensation 
  • And much more
Retaining people--both clients and team members is more important right now than ever. This interview with Lynn Thomas will help you do both…
 
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What is The Authority Builder Podcast?

The Authority Builder Podcast is the place to come if you are building a professional practice and want to be seen as the leader in your market. We interview the top experts throughout professional services and share insights to help you grow your firm and be positioned as the only choice the clients ever want.

“Nothing in this world can take the place of persistence. Talent will not; nothing is more common than unsuccessful men with talent. Genius will not; unrewarded genius is almost a proverb. Education will not; the world is full of educated derelicts. Persistence and determination alone are omnipotent.”
― Calvin Coolidge, 30th President of the United States