Bonus Episode - Shop Productivity Lessons From Industry Pros On Workflow, Tech, and Team Training

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In this episode, Lucas and David are joined by Jacob Wierengo, Brandon Ballou, Thomas Andrews, and Brett Hunziker for a deep dive into shop workflow and productivity. The group discusses the common challenge of scaling processes as independent repair shops grow, emphasizing the need to move shop operations and workflow out of the owner's head and into documented, team-driven systems. They also underscore the importance of regular staff meetings and ongoing training in fostering buy-in and consistency among the team. Plus, the conversation touches on adapting workflow tools and technology—like the use of Shop-Ware—to fit the unique needs of each shop.

00:00 Overdosing on Medication

07:56 Streamlining Shop Workflow Insights

15:32 Challenges in Shop Workflow Transition

19:23 Improving Customer Communication

24:40 Streamlining Shop Operations Independently

32:09 Shop Process Optimization Strategy

33:18 Overlooked Soft Skills in Training

41:07 "Streamlining Meetings with Otter AI"

43:48 "Workshop Workflow Coordination Process"

53:06 Job Pricing and Buffer Strategies

58:35 "Building a High-End, Honest Brand"

01:02:46 "Unpaid Rotating Tech System"

01:05:13 Car Troubles: Efficient Scheduling

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.