The Ryan Hanley Show

Imagine being able to tap into the power of human connection to transform your business. That's the revelation our guest, Christos Provostalis, former guest services manager at Walt Disney and an acclaimed customer experience speaker, had during his tenure at Disney. He discovered that the core of what he was selling wasn't just a product, but an emotion. It's a perspective he now brings to the insurance industry, helping agents to understand the emotional components of their business and to focus not just on policies, but on providing a sense of security and wealth.
Join us on a journey of self-discovery, as Provostalis shines a light on the importance of self-awareness in personal development. Through exploring the difficult task of feedback - both giving and receiving - he challenges us to understand which aspects of ourselves to change and which to keep. One of the key takeaways is understanding how to navigate these conversations, especially with high IQ individuals who might struggle with social skills.
Provostalis doesn't stop there. He further explores the power of emotion in business, drawing parallels to iconic brands like Harley Davidson and Nike, and how they've built a strong emotional connection with their customers. There's a shift happening in the insurance industry, one that requires a change of mindset, moving from a transactional model to one that fosters relationships and emotional connections. So, whether you're an insurance agent, a lender, or just someone interested in customer experience, this episode is sure to offer valuable insights. Strap in and prepare for an enlightening conversation with Christos Provostalis, as we explore the power of human connection in business.
** Connect **
▸ Website: https://ryanhanley.com
▸ Instagram: https://instagram.com/ryan_hanley
▸ Subscribe to the Podcast: https://linktr.ee/ryan_hanley
Learn more about your ad choices. Visit megaphone.fm/adchoices

Show Notes

Imagine being able to tap into the power of human connection to transform your business. That's the revelation our guest, Christos Provostalis, former guest services manager at Walt Disney and an acclaimed customer experience speaker, had during his tenure at Disney. He discovered that the core of what he was selling wasn't just a product, but an emotion. It's a perspective he now brings to the insurance industry, helping agents to understand the emotional components of their business and to focus not just on policies, but on providing a sense of security and wealth.

Join us on a journey of self-discovery, as Provostalis shines a light on the importance of self-awareness in personal development. Through exploring the difficult task of feedback - both giving and receiving - he challenges us to understand which aspects of ourselves to change and which to keep. One of the key takeaways is understanding how to navigate these conversations, especially with high IQ individuals who might struggle with social skills.

Provostalis doesn't stop there. He further explores the power of emotion in business, drawing parallels to iconic brands like Harley Davidson and Nike, and how they've built a strong emotional connection with their customers. There's a shift happening in the insurance industry, one that requires a change of mindset, moving from a transactional model to one that fosters relationships and emotional connections. So, whether you're an insurance agent, a lender, or just someone interested in customer experience, this episode is sure to offer valuable insights. Strap in and prepare for an enlightening conversation with Christos Provostalis, as we explore the power of human connection in business.

** Connect **

▸ Website: https://ryanhanley.com

▸ Instagram: https://instagram.com/ryan_hanley

▸ Subscribe to the Podcast: https://linktr.ee/ryan_hanley

Learn more about your ad choices. Visit megaphone.fm/adchoices

Creators & Guests

Host
Ryan Hanley
Entrepreneur. Speaker. Advisor.

What is The Ryan Hanley Show?

Get unstuck and leave a mark on the world.

Dive deep into the raw insights from top minds in leadership, business, and performance, delivered through conversations so candid they'll make you feel like an insider.

We challenge the status quo because it's clear—conventional thinking has led many to dissatisfaction, poor health, and financial hardship. But not you. This podcast delivers the unguarded truths and actionable strategies the gatekeepers kept to themselves.

Hosted by Ryan Hanley, a relentless leader and performance strategist—this is the way.