The Hospitality Playbook Podcast

Liam and Ewan discuss the importance of employee engagement in the hospitality industry. They highlight the negative impact of a poorly engaged workforce, including reduced revenue, low customer service, and inefficiency. Ewan emphasises the need to measure engagement and develop a people strategy to improve it. Ewan also recommends creating a plan of attack or a people strategy that covers the entire employee journey, from recruitment to ongoing training and development. Chapters00:00 ...

Show Notes

Liam and Ewan discuss the importance of employee engagement in the hospitality industry. They highlight the negative impact of a poorly engaged workforce, including reduced revenue, low customer service, and inefficiency.

Ewan emphasises the need to measure engagement and develop a people strategy to improve it.  Ewan also recommends creating a plan of attack or a people strategy that covers the entire employee journey, from recruitment to ongoing training and development.

Chapters

00:00 Introduction and Background
03:11 The Problem of Poorly Engaged Workforce
06:04 The Challenge of Addressing Engagement
07:54 Measuring Engagement
11:15 Creating a Plan of Attack
18:16 Showcasing Company Culture
20:57 Creating or Reigniting Business Values
26:27 Conclusion

Connect with Ewan on Linkedin.
View the PDF explainer from Ewan.

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This podcast is produced by Pilla - Create your operational playbook so work always gets done.

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What is The Hospitality Playbook Podcast?

One episode, one bitesize tip to run your hospitality business. 

If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. 

We get it, running a hospitality business is hard, so we're breaking down every detail into bitesize bits.