In this episode of Future of Retirement, Rick Silva, Executive Director and Trust Fund Administrator for UFCW and Employers Trust LLC, sits down with host Jessica Hurley to explore how the organization is modernizing benefit administration for more than 140,000 members. He shares how UFCW has transformed its technology and processes through cloud migration, unified data systems, digital self-service tools, and automation designed to improve security, accuracy, and the member experience.
The discussion also takes a look at the impact of claims and eligibility automation, workflow digitization, and stronger cybersecurity practices across their business. Lastly, Rick reflects how modernization is helping UFCW deliver faster service, better outcomes, and greater confidence for members, employers, and providers — while building a more scalable, forward-looking foundation for the future.