Focusing on the Customer Experience

Carrie Huckeby, who leads WordSouth's training program, discusses how CSRs and MSRs can focus on peak moments in the customer's journey to dramatically improve customer satisfaction.

What is The StoryConnect Podcast?

StoryConnect features interviews with marketers, communicators, CEOs and other leaders at cooperative and independent broadband companies, electric cooperatives and municipal power providers. The goal of the podcast is to help listeners discover ideas to shape their stories and connect with their customers. It is produced by Pioneer Utility Resources.