Paths, Puddles, Products

On the need for service design in the age of AI, with award-winning Service Designer and Human-Computer Interaction researcher Pontus Wärnestål.

In this guest episode, Juli, Pontus, and the pack hiked up to the Hármashatárhegy airport to dive deep into all the things we call AI.
The path we took:
  • The importance of having a critical eye toward AI, and why it is no longer optional to be interested in AI
  • Defining AI and ML among fluffy terms, stochastic parrots, and semantic dragons
  • The five pillars of service design, and the necessity of focusing on backstage operations
  • Legal implications, and the current state of tech based on data theft
  • Breaking things fast vs the ethics of business decisions
  • And a brief history lesson with Ada Lovelace, envisioning a machine capable of composing music
Grab your headphones, and head to the snowy hills to walk with us!

Further reading:
Ps. At some point in our lives, we all were tech bros. Sorry for all the tech bro-bashing that’s about to happen in this episode.

Ps. If you want to chime in, DM us or leave a comment on our Instagram - we're @paths.puddles.products and would love your feedback!
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Creators & Guests

Host
Juli Mata
I work in product, and I come from (product-service-system) design. I focus on help linking product to business strategy these days.
Guest
Pontus Wärnestål
Pontus Wärnestål (he/him) is an award-winning Service Designer and Human-Computer Interaction researcher, with 20 years of work experience in User Experience, Service Design, and Human-Centered AI.

What is Paths, Puddles, Products?

Trails to innovation: Wandering in design, development & business on foot

Welcome to the Paths, puddles, products podcast, where we explore the paths and puddles of innovation. We are a duo of international product designers with over a decade of experience working in diverse industries, and we're here to share our insights, stories, and takeaways with you.

Join us as we walk and talk about the realities of product design, debunking myths and shedding light on the good, the bad, and the ugly. We'll go beyond the buzzwords to give you a true picture of what it's really like to work in design, development, and business.

And don't forget, just like hiking, it's not just about the destination - it's about the journey. So grab your headphones and come walk with us.