Meet the Fame-ily

Ever wondered what happens behind the scenes when you submit a support ticket? Jacob Collins from Fame Rental's support team walks us through his world of troubleshooting, problem-solving, and turning frustrated customers into confident system users. From asset-related issues to complex depreciation questions, Jacob explains how he tackles each challenge and why clear communication is everything. When he's not resolving tickets, you'll find him working out, soaking up the sun, or diving into his favorite sci-fi series, Red Rising.

What is Meet the Fame-ily?

It’s been said “it’s not what you know but who you know”. These Podcasts introduce you to the Fame team. Fame Rental believes that technology alone will be underutilized. It takes people working with people to understand an issue and find the right approach to your problem. That takes a Fame-ily – here is where you can meet them.