In this conversation, Teresa Nichols interviews her son, Dayne Cooper, who works in food service. They discuss how Dayne handles upset customers and the importance of approaching situations with calmness and compassion. They also talk about maintaining the know, like, and trust vibe that customers already have when they walk into the restaurant. Dayne shares his experiences with audits and giving feedback to his team members. He emphasizes the need for patience and understanding when giving feedback and the importance of adapting to different individuals' needs. The conversation ends with Teresa offering Dayne a free Know Like Trust Report.
We hope you enjoyed!
The What You Don't Know podcast team :)
#foodservice #customerservice #feedback #knowliketrust #audits #management #mentorship
What is What You Don't Know?
What You Don't Know Podcast