ManagementCast by IMD

Professor Sean Meehan helps listeners understand just what to expect when dealing with the consumers of tomorrow. The bottom line: businesses that prioritize client interests perform better than their peers.

Show Notes

Many companies disrupting legacy industries today have put customers at the center of their business models. Firms like Uber, Deliveroo and Airbnb are all built on customer-centric insights.

But what does the future of customer-centricity look like? In this episode, Seán Meehan, Dean of Faculty and Professor of Marketing and Strategy at IMD, explores the degree to which customer data will become ever more important, and how a greater focus on analysis may be the key to success.

How will companies win out in the years to come?

As the author of two books on how to win and keep customers, in episode 4 of ManagementCast, Meehan helps listeners understand just what to expect when dealing with the consumers of tomorrow. The bottom line: businesses that prioritize client interests perform better than their peers. Join us to hear how.

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Guest: Professor Sean Meehan
Host: JohnJo Devlin
Produced by: JohnJo Devlin
Editing: Max Bower 

What is ManagementCast by IMD?

How will AI change management? What is customer-centricity? When should you climb down from the top of the business mountain?

In ManagementCast, IMD Podcast Producer JohnJo Devlin, finds the answers to these questions, and more, through interviews with the brightest minds in the business universe.

For 75 years IMD professors have transformed the worlds leading brands. In each episode, the faculty pass on the attitudes, ideas, and strategies that underpin successful companies; as well as some predictions about the future of management.